“. On March 19th, after 11 PM, £1,150.49 was withdrawn from my account, a significant overcharge compared to the initially agreed sum of £150 for parcel delivery, as detailed in the attached invoice.
The dimensions and weight of the parcel were accurately provided in your system (refer to the attached photograph), negating any basis for over-limit fees you have claimed.
The invoice issued the following day fails to justify this excessive charge and was processed without my prior authorization. Your terms and conditions stipulate a required seven-day notice period to dispute charges, a protocol you did not observe.
I want my £1150 you have illegally taken back”
“Easy to book 3 large,heavy parcels to same address, next morning delivery and at a fair price.
I would have liked an ETA for collection so I wouldn't have to hang around all day just in case.”
“Very easy to use with clear instructions. Very competitive pricing and plenty of drop off locations too. Have added the site as a favourite and will be using again for future packages.”
“Efficient initial quotation request based on postcodes. Gave me access to cheaper option with Parcel Force for my large packages when my normal agent was too expensive. Parcel Hero dont need to be contacted if your carrier does their job properly, so pick a good carrier and dont always go for cheapest.”
“Do not use! when things go wrong they are impossible to contact. They employ an automated system that takes you round in circles. Eventually you find out the only way to actually contact them is by sending a letter to their head office! Terrible service and I wont be using again.”
“I had a terrible experience with this company. I tried to send a parcel to Spain. The first parcel got stuck at Spanish customs (despite providing all the necessary information), and no one from ParcelHero was willing to help me. They gave me a random customs number, and when I called it, the person told me they had nothing to do with parcels or customs. Despite my numerous requests for help in finding the right contact at customs, ParcelHero did nothing. Eventually, my parcel was sent back to the UK.
Despite this awful experience, I decided to give them a second chance. I sent the same parcel again, but this time it was lost at the post office. When I asked ParcelHero to locate it, they pretended to try, but only after several weeks did they email me saying they couldn’t find it. All they offered was a £15 credit for future parcels. The parcel contained household items I was trying to send to our holiday flat in Spain, with a total value of over £500.
Do not trust this company.”
“I was surprised at how easy it was to arrange. I searched numerous other parcel couriers before I settled on ParcelHero. The site was very easy to navigate and the cost was very reasonable. From collection through to delivery was satisfactory.”
“Basin was broken in transit. The driver reported it in his pda but it is now to me to chase, file a complaint and get compensation. Though as I didn’t take out insurance I’m not sure I will.”
