“Easy to use on line service - no label printing as the driver brought labels with him when he promptly collected the parcel. Which arrived safely at its destination on time.
Great service.”
“Due to Covid had to send Christmas gifts to family instead of visiting. Arranged on line for two parcels to be collected from us in Devon and delivered to West Sussex. They arrived safely two days later. Excellent service at a very reasonable price, will use again.”
“Amazing!! Saved a ton on shipping from the US to the UK, the package was picked up at my door well within the window provided, and it even arrived to the UK ahead of schedule :) Thank you!!”
“I paid for next day pickup and delivery, I did not receive it. I asked to be reimbursed for the "next day" additional cost but as I hadn't insured against this option no reimbursement was offered.
So you have to pay a premium AND insure it to get a refund if you don't receive the service.
Many days after receiving the items they contacted me for an additional £44 as there was a discrepancy with the weight and size.
I asked for any proof from the shipper, DHL, and they refused/could not provide it.
They insisted, instead, that I provide the proof. I explained that the boxes had been disposed but that wasn't good enough.
So, I contacted my supplier who photographed the same box with the dimensions but as it didn't have the original labels it wasn't accepted.
I continued to dispute the charge, they closed the appeal and charged my card.
I've just raised a dispute with HSBC.
The reviews here are all pretty pleasant but Google them and you'll find plenty of negative reviews regarding their additional charging practices.”
“Great price, easy to create labels and book a pick up. DHL express picked up my parcel from Australia on the Friday and this was delivered the following Tuesday with tracking updates.”
“This was the first time of using ParcelHero ,i found it very easy to book a collection for a parcel to be delivered the following day with parcel force,everything is easy and simple to navigate through the ParcelHero web site,i would highly recommend for your parcels.”
“Very easy to use,printed off the address label at home, dropped off the Parcel at local shop 2 mins away and it was delivered 2 days later!
Will definitely be using them again!”
