“Having put my trust in this company, it appears that writing fragile on the box was a big mistake. My parcel was well packaged and taped and although the outer box was not damaged upon delivery the contents were and the only way this could happen is by dropping the box. I did not take out insurance as I had every faith in this company, how wrong was I when a &£1000 gaming computer arrived like the images below, and is now broken. It was total negligence and disregard for its value.”
“We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left having to deal ith them rather than going directly to the carrier which we didn't realize. Our parcel was attempted to be redelviered back to us. We weren't even told it was coming back to us. Half the delivery was returned and we missed the second half. They only attempted twice. We weren't even told they were going to attempt to return t so we missed it. We then chased to find out how to get it delivered but Parcel Hero team took well over their promised 48 hour response time. 7 weeks later we were told that it was delivered to lost property and because we didn't get back to them they destroyed our valuable parcel leaving our business picking up the pieces. How can anyone claim a lost property item if they are not even told its actually in lost property!!!!!! Outrageous and expensive.”
“Will never use this company again after taking money out my account unauthorised! Trying to rip people off with surcharges. I made sure it was correct weight and size! Greedy chancers!”
“A very simple method to organise the collection from the seller and delivery to me. The shipment arrived the very next day the tracking was kept up to date on the system.
Highly recommend this service.”
“Turned up on time to collect the parcel from my home and carried the bulky heavy item to the van without complaint. Delivered 2 days ahead of deadline in perfect condition. V. competitive price too. Would recommend ParcelForce.”
“Completely confused, booked a parcel with Parcel2go picked Parcelforce and booked.
Then didn’t get labels print !
Realised I’d paid Parcelhero, who are they, thought the site was hacked!
Panicked reported to Paypal, then found labels print available and it’s Parcelforce.
Did Parcel2go get there commission?
Totally confused by the whole episode.😩”
“Tremendous 2 day delivery price via your website for my large parcel yet the couriers own site cost twice as much for exactly the same service. Amazing. Parcel arrived on time. I will use again.”
“Received parcel which was left on the doorstep at the wrong house, (no 2)even though the street has even on one side and odd numbers the other,like an idiot I saw the parcel placed there and watched it from my window to make sure it was safe, what a supprime when the occupants came home some hours later and brought it straight over to me….”
