“Very easy and quick online booking through the parcel hero website, picking up and send a large parcel way much easier than lagging it to a local post office. Plenty of delivery companies and pricing options to choose from, my pick up service was very quick and didn't have to wait around home for too long. Delivery man was very friendly, good communication and very helpful. Final delivery of parcel was all done in 2days and delivered with care, my rating for parcel hero 10/10 very pleased with the service, whould definitely recommend to other people, family and friends, I myself will definitely be using this service again.”
“I took my parcel to the Post office as per the instructions to be told that as it was after 14:30, they couldn’t accept it and I had to take it to the parcelforce depot which was highly inconvenient. The parcelforce staff member told me the post office should have taken my parcel. This cost me extra in time and diesel so not particularly the service I expected.”
“After dealing direct with Hermes, I got a full refund from them after they failed a next day collection service for 10 consecutive days. Tried ParcelForce via Parcel Hero - service exactly as advertised. Cheerful, careful collection driver, and delivery advised within the timescale paid for. Only drawback - ParcelForce nearly twice the price of Hermes: a case of you get what you pay for?
Disappointing to read of other people's setbacks - I guess the choice of contractor can make a difference.”
“Parcel arrived promptly. However, the box was completly damaged and torn. The box was full of clothes ( 17kg), which many items could've fallen out through the tears. I hadn't written down every item so cannot know if anything is missing.”
“Very pleased with the service.Parcel was collected next morning and as promised delivered in two days time. I don’t have a printer so driver brought label for the parcel. Parcel contained equipment for my granddaughter’s 18 th birthday so she was thrilled parcel arrived in time and I was very relieved. As I have no transport the parcel was too bulky for me to take to a depot or the post office, also very reasonably priced which was important to me as I am a pensioner”
“First time I have used ParcelHero, but I would use them again. Very good price, excellent tracking and because my parcel was 24 kg, it was picked up from home early in the morning. Heavy for the driver but he didn't complain. Could not have asked for a better service.”
