Name: PlumbNation
Rating: 3.29

“I would not trust these people to sit the right way round on the toilet. I needed to place a large order, I typed up the order using the codes off their website. I then rang to confirm my order was received and all the items were in stock and could be delivered the next day. All was confirmed. Over the course of the next day, 7 van drivers arrived at my house with parts of the order, all in the same vans, so the order came in dribbs and drabs, once I had two drivers here at the same time. When I unpacked the order I had several wrong items - because the photos on the website were the wrong ones! Also, I received 2 toilet pumps when I ordered central heating pumps. I phoned back and spoke to Dan who said nothing could be done until Monday, when the job was due to start on Saturday! Dan agreed to deliver the items to site on Monday. When Monday came, the items were not av available, they would have to come on Tuesday. We asked if they could now come to the house - no they had to go to site because of "the rules". So we waited at site to collect the correct pumps and hand back the wrong pumps. But they didn't go to site they turned up at the house instead - which is against their own rules. I have complained but have not had an acknowledgement. I asked to speak to a manager - but was advised there aren't any. Which is an absolute lie, the delivery drives advised that there are managers on site. I asked for some compensation as a gesture to retain future business from me - this is not possible, again another lie. All things are possible. If you want the correct items delivered as agreed - please save yourself all the stress and go elsewhere. They are cheap for a reason.”

Helpful Report

Posted 9 years ago

“Ordered radiator on Sunday night and it arrived 9am Tuesday morning!! Great delivery service, I would recommend plumb nation”

Helpful Report

Posted 9 years ago

“Absolute joke! Paid for gas fire nearly 3 weeks ago only to be told firstly it was out of stock and secondly to be promised 3 different delivery dates and still waiting now! I will never use them again and strongly urge others not to.”

Helpful Report

Posted 9 years ago

“Ordered a Mira shower tray and was told 4 to 5 working days and it did not turn up, then told it will be here soon but it never showed. It took nearly a month by that time I lost the plumber to other work, I could have walked from Liverpool to the Mira factory in Hull with a wheelbarrow to get one in the time they took !! At the time Mira were celebrating the millionth shower tray off the line and I only wanted one, AVOID.”

Helpful Report

Posted 9 years ago

“Do NOT use this company, they take your money, send you faulty goods then they don't refund you the money, I'm still waiting for over £400 they owe me, they have had the faulty goods for over 2 weeks now. The service is terrible, they lie, they are basically thieves.”

Helpful Report

Posted 9 years ago

“I cancelled the order, they said they would reverse my credit card charge. They did not, instead they delivered two water pumps rather than one and then said we had to pay for return of the pump. You would think they could have used their courier to collect. They took a tough line all the way through, so don't get anything wrong or PlumbNation will get you.”

Helpful Report

Posted 9 years ago

“Ordered a Dimplex electric heater on evening of 20 Dec. received it morning of 22 Dec. Fabulous service and really pleased with product.”

Helpful Report

Posted 9 years ago

“I ordered quite a few things from them, including a Grohe bath/shower mixer and some pillar unions to fix these to the bath tub. Before ordering online, I specifically spoke to a sales adviser to ask whether the pillar unions came as a pair, or individually, as the website was beyond vague on this description. I was advised they came individually, so I ordered two. When it arrived, two pairs of pillar unions arrived. Additionally, the bath/shower mixer had been replaced with an in-built toilet cistern. The invoice said the right item, but the box (with my deliverly label) was clearly a toilet cistern. Trying to get acknowledgment of their mistake (or their distribution centre's mistake) was impossible, despite having clear photographic evidence. I'm also informed that 2 basin taps that I ordered having confirmed availability over the phone are no longer available, and I've been advised to purchase alternatives. They have not mentioned crediting my card at all yet. Speaking to a customer service manager is difficult, as they are always busy. Very poor experience.”

Helpful Report

Posted 10 years ago

“Radiator turned up damaged but I didn't notice until unpacked. They blamed me for damaging while unpacking!! Finally threatened to get a Solicitor involved and they paid up. Nightmare look elsewhere before using these.”

Helpful Report

Posted 10 years ago

“QUICK TO TAKE YOUR MONEY SLOOOW... TO DO THE REST Messed my job completely,my customer WAS furious The Boiler was ordered on Friday,it could not be delivered on Monday so we agreed for Tuesday morning. 1 Tuesday the boiler didn t turn up so I rang them, they put on hold for few minutes and then said: YOUR BOILER WILL BE WITH YOU BEFORE 5 PM 2 Wednesday the boiler didn t turn up AGAIN!!!!!! I rang them, they put on hold for few minutes and then said: YOUR BOILER WILL BE WITH YOU BEFORE 5 PM I left the job at 5 pm and noone turned up i called them again BEFORE i left the job to tell them how unimpressed i was i said i wanted to cancel THE ORDER but they saud it would take 3 working days to get my money back so i demanded to talk to THE MANAGER and guess what HE WAS OUT for lunch at 2 pm,i told them to send my message to him and to call me back once he had finished his LOOOONG lunch YEAH RIGHT NO CALL BACK. 3 Apparently the boiler turned up at 5 50 pm on wednesday the customer told me,the driver said he got told about the order on WEDNESDAY 3 30 PM UNBELIAVABLE...MADNESS... what they care about is money only. NO MORE PLUMBNATION for me i d rather get the boiler 50 pounds dearer some wherelse”

Helpful Report

Posted 10 years ago

“QUICK TO TAKE YOUR MONEY SLOOOW... TO DO THE REST Messed my job completely,my customer WAS furious The Boiler was ordered on Friday,it could not be delivered on Monday so we agreed for Tuesday morning. 1 Tuesday the boiler didn t turn up so I rang them, they put on hold for few minutes and then said: YOUR BOILER WILL BE WITH YOU BEFORE 5 PM 2 Wednesday the boiler didn t turn up AGAIN!!!!!! I rang them, they put on hold for few minutes and then said: YOUR BOILER WILL BE WITH YOU BEFORE 5 PM I left the job at 5 pm and noone turned up i called them again BEFORE i left the job to tell them how unimpressed i was i said i wanted to cancel THE ORDER but they saud it would take 3 working days to get my money back so i demanded to talk to THE MANAGER and guess what HE WAS OUT for lunch at 2 pm,i told them to send my message to him and to call me back once he had finished his LOOOONG lunch YEAH RIGHT NO CALL BACK. 3 Apparently the boiler turned up at 5 50 pm on wednesday the customer told me,the driver said he got told about the order on WEDNESDAY 3 30 PM UNBELIAVABLE...MADNESS... what they care about is money only. NO MORE PLUMBNATION for me i d rather get the boiler 50 pounds dearer some wherelse”

Helpful Report

Posted 10 years ago

“I am truly appalled by the way Plumbnation treat their customers. I ordered a Grohe Shower which was delivered to my house. The item was packed in brown paper to conceal the fact that the packaging was torn and the shower had clearly been used.After numerous emails and telephone calls, it has been 12 days and yet I have not received a refund. Be aware Plumbnation the customer service team lacks even the most basic training and when asked for a refund they aim to harass customers by delaying the process.”

Helpful Report

Posted 11 years ago

“AVOID - LET DOWN - took 8 weeks to complete order promised all goods within 14 days - took 8 weeks.kept promising delivery had 3 days off work to receive goods which didnt turn up.Every time you chase them they charge you 10p a minute for the privilege. Now i have a faulty item and they will not replace it as its over 2 weeks since the original order delivery date very very very let down - no good comments from me”

Helpful Report

Posted 11 years ago

“Bought optymist fire ordered monday delivered wednesday fantstic service fire now installed beautiful product and cheaper than anywhere else would use again . Well done to plumbnation. Customer from milton keynes”

Helpful Report

Posted 11 years ago

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