PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

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“Avoid at all costs. Ordered a product from this website as it was the cheapest I could find. Paid for next day delivery. Order did not arrive and then I received an email saying it would come the following week, which is 5 days after my order was placed.”

Helpful Report

Posted 8 years ago

“ordered items on 13th March. confirmed they would deliver in 5-7 days. heard nothing from them. they then sent an email on 29th March that delivery will be on 11 April. I informed of such a delay. I also advise of delivery address is incorrect. It was my credit card address. despite several emails to change the delivery address they refused to do this. even though it was almost 2 weeks before the delivery date they gave. the customer service was very poor. the insisted I cancel the order as they would not change the delivery address !”

Helpful Report

Posted 8 years ago

“Product not delivered and customer services team is incompetent. After 2 weeks being told that it can take 4 weeks for a refund. No product and left out of pocket”

Helpful Report

Posted 8 years ago

“Warning! Do not use this company, they do not deliver the items and then advise that they must have been lost in the post. They will not refund the money paid and will not escalate to any management. This is a fraudulent company.”

Helpful Report

Posted 8 years ago

“Unbelievably bad service. Ordered a shower pump 5 weeks ago and I've still not received it. It seems it has got lost by there carrier and there not willing to replace it or refund my money, consequently I've lost the work because of there incompetence. I will never use them again and if you reading this I strongly recommend that you don't either”

Helpful Report

Posted 8 years ago

“The radiator arrived packaged for our new kitchen and when opened was damaged on the front panel with a large scratch. The packaging was not damaged at all so I assumed that the product inside would be in good condition. Evidently this radiator was packaged knowing there was a scratch on the front. When I asked for a replacement I was told that the item should have been checked straight away (within 2 days of receiving) and as it was not there was nothing they could do! Really?! This is a heavy radiator and I am a small woman who could not have possibly checked it on my own. Bad product and terrible customer service. Will never purchase from them again. Customer service is critical for retaining customers”

Helpful Report

Posted 8 years ago

“Absolutely terrible and fraudulent. Item was faulty and CS was terrible. Had to contact the roduct manufacturer to get them to apply pressure to accept the return. They then organised the return of the faulty item to the manufacturer rather than themselves to circumvent PayPal buyer protections. 3 months I have been attempting to receive a refund for a faulty item through. I have even contacted the manufacturer who confirms they have released the payment to the company to refund me. They still have not refunded me and are now in possession of the funds fro the manufacturer also! Absolutely shambolic and fraudulent company. They need to go out of business.”

Helpful Report

Posted 8 years ago

“Ordered Dimplex fire from this company. E mailed me a delivery date, then out of the blue they changed the delivery date. No reason given. The fire had very slight damage to the surround, which was only spotted by my eagle eyed mother in law. Phoned to complain, but didn't want to know. Contacted Dimplex direct to get it sorted. Pleasure to deal with. Would never use this company again.”

Helpful Report

Posted 8 years ago

“Just try getting through to this company by phone when your order does not arrive, as mine didn't last week, despite paying well over the odds for a nominated delivery day... you will waste a lot of time and money attempting to get through to the call centre in Liverpool. Garbled, rubbish excuses, that changed each time,and still no goods. Order 'lost' with the supplier, then supplier unable to give any idea of delivery date etc., etc. Worse is the fact that the company promised to send me an email straightaway, confirming my credit card refund when I cancelled the order, and this has still not happened. Truly appalling customer service. Terrible company. Avoid like the plague.”

Helpful Report

Posted 8 years ago

“Took the order and payment no problem. Advised by email the delivery date. However didn't deliver. When queried they admitted the item had not been sent. Another wasted day!!”

Helpful Report

Posted 8 years ago

“I am reluctantly giving one star because there is nothing lower. I ordered basin taps and shower taps on 30 December last year. I received an email saying that these items would be delivered in 5-7 days. After chasing the order due to none delivery i was told the goods would be delivered on Friday 20 January. Nothing arrived. I contacted Plumbnation again on Monday 23 January to be told the fittings were not in stock but were expected Wednesday and they would phone back to give delivery date. It's now Thursday 26 January and I've had to contact Plumbnation again, only to be told delivery will be Monday 30th January. Nobody seems to care at Plumbnation which is very disappointing because 3 years ago the service was very good .... it's definitely gone down the pan.”

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Posted 8 years ago

“Bought from these guys more than once and I must confirm that they are very reliable and offer brilliant prices.”

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Posted 8 years ago

“Ordered boiler part, and selected and paid for next day delivery. I confirmed this over live chat when placing the order, and was assured all was ok. waited today all day no delivery , worse ever company i have seen , avoid.”

Helpful Report

Posted 8 years ago

“Bought the Modena HE 27c Combi Boiler for £602 which included a new flue. I opted for the 3-5 day free delivery. Arrived next working day. Engineer fitted it and complemented me on my choice. Very quiet, easy to fit, easy to use and the company were really really helpful. Would not hesitate to recommend Plumbnation to anyone and I will certainly use them for any future needs.”

Helpful Report

Posted 8 years ago

“total waste of time.”

Helpful Report

Posted 8 years ago

“Can't return a part ordered wrong size won't answer phones and emails failed.”

Helpful Report

Posted 8 years ago

“Ordered over £1000 worth of goods, and selected and paid for next day delivery. I confirmed this over live chat when placing the order, and was assured all was ok. As soon as the order was placed, I received an email, then another stating the estimated delivery date, which was quite a few days after the one I paid extra for. Tried to use the online chat again and was blocked, as it is only for customers that haven't ordered yet. Emailed with no reply. Phoned, and after a long wait, was told I had not selected a delivery date (even tho I am 100% sure I did, and they charged me for it). I was told the order had already gone out so the date could not be switched for next day (Not sure why as they said they use their own courier on their site) but they could have it delivered a day earlier than the one they emailed and they would email a confirmation. I agreed to continue with the order. After finishing on the phone, and waiting for a confirmation (which didnt arrive) I read these reviews. Doubting the order would even turn up in a week, correctly, or at all, I decided to cancel the order. Have waited half an hour for a cancellation email (as promised) but none has arrived. I seriously doubt I will get a refund without a chargeback. If I dont receive a prompt refund, I will also be leaving an honest review on Trustpilot.”

Helpful Report

Posted 8 years ago

“These guys are a collection of donkeys, which now that I think about it is offensive to donkeys! When I rang to place an order, I was explicit that I needed the items as soon as possible. They assured me that they would be delivered on a Wednesday and I've just been told they now won't arrive until the following Monday. I will definitely not be ordering anything from them again.”

Helpful Report

Posted 8 years ago

“I ordered a Dimplex Club electric stove LED version from PlumbNation. It arrived promptly, put in situ, all fine. When emptying the paperwork from the box I noticed a litte slip of paper advising of which candle bulbs to use. I had ordered and paid for an an LED fire! On phoning PlumbNation I was advised to phone Dimplex to check. I refused to do this as my contract was with PlumbNation not Dimplex. My husband checked and we had indeed been sent the wrong fire. After calling PlumbNation on several occasions over a few days, they never returned my calls, I was eventually told that Dimplex had a problem with the LED fires and were not sending them out anymore. I called Dimplex myself who told me this was untrue. I had been missold and charged the higher price for the cheaper fire! PlumbNation offered a discount of £10.00 even though the bulb version was more than £10 cheaper. A complete shambles and it worries me how many people think they have purchased an LED fire which would never need bulbs replacing who will discover further down the line they were missold. I did thankfully get a refund but I was very angry that PlumbNation thought they could charge me for an LED version and send an identical looking fire obviously in the hope I wouldn't notice! Therefore I would not recommend this company.”

Helpful Report

Posted 8 years ago

“I would not trust these people to sit the right way round on the toilet. I needed to place a large order, I typed up the order using the codes off their website. I then rang to confirm my order was received and all the items were in stock and could be delivered the next day. All was confirmed. Over the course of the next day, 7 van drivers arrived at my house with parts of the order, all in the same vans, so the order came in dribbs and drabs, once I had two drivers here at the same time. When I unpacked the order I had several wrong items - because the photos on the website were the wrong ones! Also, I received 2 toilet pumps when I ordered central heating pumps. I phoned back and spoke to Dan who said nothing could be done until Monday, when the job was due to start on Saturday! Dan agreed to deliver the items to site on Monday. When Monday came, the items were not av available, they would have to come on Tuesday. We asked if they could now come to the house - no they had to go to site because of "the rules". So we waited at site to collect the correct pumps and hand back the wrong pumps. But they didn't go to site they turned up at the house instead - which is against their own rules. I have complained but have not had an acknowledgement. I asked to speak to a manager - but was advised there aren't any. Which is an absolute lie, the delivery drives advised that there are managers on site. I asked for some compensation as a gesture to retain future business from me - this is not possible, again another lie. All things are possible. If you want the correct items delivered as agreed - please save yourself all the stress and go elsewhere. They are cheap for a reason.”

Helpful Report

Posted 8 years ago

PlumbNation is rated 3.3 based on 413 reviews