PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having read some terrible reviews on this company I was slightly dubious to order from them. But being desperate to find a particular part and them being one of few who supplied & significantly cheaper I decided to risk it. I have to say that the part arrived as promised 12 hours later with no issues whatsoever. I will certainly use Plumbnation again.”

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Posted 7 years ago

“Competitive prices and fast delivery”

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Posted 7 years ago

“Poor coordination with their suppliers for delivery (3 delays, extending delivery date by 6 weeks), broken item upon delivery, collection of broken item firstly scheduled for the wrong date and secondly they did not turn up. Customer services friendly, but do not follow up with requested information within agreed timeframes. I strongly recommend that you use an alternative company.”

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Posted 7 years ago

“I accept that everyone has a different experience but I found the company to be very well priced and the boiler arrived very quickly. They have other review websites that show other customers experiences. I am happy with them and will use them again.”

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Posted 7 years ago

“APPAULING CUSTOMER SERVICE!!!! Just sold us the wrong boiler then take no responsibility. Contact Sorghum Birch and treat us reasonably!”

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Posted 7 years ago

“Tap arrived scratches and missing parts, phoned plumb nation to get a replacement. Lied to about a replacement being sent from manufacturers now trying to get a refund but being left on hold or promised call back that never happens. Only thing left to do is involve trading standards. Would never use this company again”

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Posted 7 years ago

“Obdurate sums up Plumbnation's approach to after sales service in my case. They did not accept my complaint of incorrect supply and request for customer consideration. They repeatedly quoted terms and conditions of sale and exhibited total lack of empathy and goodwill. They state their aim of resolving customer complaints quickly on first contact and going the extra mile to resolve issues, but I experienced none of this. If you want quick delivery, they are excellent. Customer care and consideration I found are the complete opposite. I will not deal with Plumbnation again.”

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Posted 7 years ago

“Shambles, this complaint is a fraud. Stay away!!”

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Posted 7 years ago

“Having read the previous poor reviews, I was not confident that the Worcester Bosch combi boiler would turn up today as arranged and specially paid for! However, it all arrived on time and undamaged. So in our one off experience of ordering from Plumbnation we can honestly mark their price and delivery service as excellent.”

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Posted 7 years ago

“After ordering a cylinder from plumb nation, it took them two days to advise that the unit is not available, the refund still hasent landed back into our company account a week later after being advised otherwise. this company is quick to take the cash but slow to respond to customer complaints. I wouldn't recommend this company nor will I purchase from them. Enough said.”

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Posted 7 years ago

“I ordered a Grohe tap, which took nearly a month to arrive. When It arrived it wasn't suitable. I sent it back via UPS, but unfortunately during transit the box got damaged and Plumb Nation are taking 40%! of the cost of the tap and refunding me the balance. They're customer service are very unsupportive and I wouldn't buy anything from them again. Why should I have to go through the hassle of trying to claim compensation from the courier service for my loss.”

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Posted 7 years ago

“Brilliant service and quick delivery, will definitely use again, Thanks again Plumbnation”

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Posted 7 years ago

“Thank you so much to Ben who helped me this morning. He rearranged the delivery of my boiler to come the next day and I am so grateful. I would very much like to give him a tip for his trouble. Thank you.”

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Posted 7 years ago

“No address on my delivery? So I paid for next day delivery only to collect on the 3rd day and over a total of 2 hours travel to pick the parcel up. Also my phone number was on the package? Data protection act required, my number is my personal info and not free for everyone to see. Terrible service and I hope they learn that I shall not return. DO NOT ORDER FROM THEM EVEN IF IT'S CHEAPER.”

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Posted 7 years ago

“I ordered an oil boiler from Plumb Nation. They effectively sold my order to a third party company without my knowledge or consent. The third party company supplied the goods as ordered but the boiler was 8 month old and not new as ordered. The boiler arrived on the I day requested but they were not brand new and had been stored somewhere for a significant amount of time. If I had know this, I would have placed the order with another company. I will not be purchasing anything from Plumb Nation again as I cannot trust them to supply new products.”

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Posted 7 years ago

“Ordered item, waited 3 weeks, I phoned to ask where item was, told it was out for delivery and would be with me the next day, I phoned again 4 days later, told that they would speak to the distributer and email me with an update, no email came, I phoned again the next day and told that the item wasn't in stock and I would have to wait for over another week to receive the item. I cancelled the order with them and went else where. I don't deal with liars. I wish I had read the other reviews before ordering. Don't make the same mistake that I did. You have been warned.”

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Posted 7 years ago

“See the guys are still consistently ripping people off and still trading😀. Having said that they are up to 1.6 out of 5 so at least they're trying 🤣 Scum bags ( travis Perkins owned btw)”

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Posted 7 years ago

“Extremely poor customer support. After the sale was made, no effort to re-mediate the 13 day delay or the expenses incurred due to the delay (contractors + travel). Would strongly recommend never to do business with this company. The "customer support" employee (McGee) explicitly chose not to connect me with their manager, despite my persistence. Clear lack of business etiquette and customer support leaves a visibly considerable amount to be desired.”

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Posted 7 years ago

“Can't be bothered to write all the bad things about these lot and how much they rip you off il just one word.... liverpool ( should have known better tbh)”

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Posted 8 years ago

“Horrendous customer service. No regard for facts just quote small print t&cs. Would not recommend.”

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Posted 8 years ago

PlumbNation is rated 3.3 based on 413 reviews