Prestigia Reviews

Name: Prestigia
Rating: 3.77

3.8 Rating 723 Reviews

72 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 20th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nous sommes arrivés à l’hôtel et ils nous disent que vôtre réservation n’apparaît pas sur le système!!!nous avons un enfant de 3ans et on attend sans réponse”

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Posted 1 year ago

“Worst company ever!! Stay away, after confirmed hotel reservation at bora bora and paid in full, received an email a week later saying that rooms were sold out. It was my fault choosing them over Expedia where same room was available there too but picked prestigia for less money but turned out to be a scam company. Please stay away.”

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Posted 1 year ago

“Really bad group of folks who work at this company and the owner doesn’t care. Heard it’s going bankrupt so they’re trying to hang onto everything they can. They are illegitimate and have bait and switch practices or don’t book rooms at all. Shady way of doing business.”

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Posted 1 year ago

“These folks are sitting in Morocco and have set up an illegitimate and immoral business that scams people into buying services from travel sites by appealing to low prices. There is no customer service. They adjust their websites and legal policies to try to block any type of refund once you put your payment information in. There is no pride on customer service, doing the right thing or having a reputable business. They are major scammers; I've never seen anything like this. AVOID AVOID AVOID.”

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Posted 1 year ago

“Booked a room based on a good price. Received the confirmation. I called the hotel to confirm. No reservation under my name was made. Went online to cancel. States I must CALL to cancel. I called 4x and each time asked to leave a voicemail.”

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Posted 1 year ago

“Poor customer service”

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Posted 1 year ago

“Stay away! This place is a complete scam. You'll book, pay in full, and receive an official looking booking "confirmation" email. I advise immediately calling the hotel to confirm you reservation. The hotel staff will tell you that they don't have any record of the reservation in their system. (This is because this site doesn't actually make the reservation when they take your money. They float and only confirm for you if prices fall before your trip and they can make a profit.) You'll send an email to Prestigia and they'll basically tell you to relax and that reservations take a few days to show in the hotel's system. If prices rise or stay the same from when you book to when you travel, which happens frequently, they'll simply send you an email a few days before the trip saying, "sorry, we're unable to confirm your reservation. Would you consider another hotel?" The hotel won't even be in the same class or location. Unreal. Whatever they tell you is a flat out lie. Confirm with the hotel directly, trust me. They're not in the US, so US customers have zero recourse other than a refund through your credit card company. This of course doesn't leave you whole when you booked a X dollars and have to rebook right before your trip at 2X or 3X. Don't be fooled by positive online reviews. They are well versed in the marketing and scam game. They clearly pay people to submit reviews. Check the names of the positive reviews against the names of the negative reviews and you'll see what I mean. If you're still not convinced and are lured by the low price that they are advertising, do yourself a favor and try calling their customer service line quickly before you book. You'll listen to the elevator Prestigia.com pitch 800 times before hanging up. You've been warned.”

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Posted 1 year ago

“Complete Scam. We were offered credit when the hotel flooded. Now they just ignore us and tell us we were refunded.”

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Posted 1 year ago

“Per l terza volta nel 2022 la prenotazione non va a buon fine, prezzi bassi che non vengono accettati dalle varie strutture.”

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Posted 1 year ago

“I’m sat at the hotel awaiting confirmation it’s taking too long to receive”

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Posted 1 year ago

“Me and my family booked our hotel in Biarritz throw Prestigia. When my husband booked your booking site or internet was lagging so when proceeding to payment nothing happens, so my husband presses again. He discovered that we have 2 bookings, he contacted you immediately but you were not very helpful so we have also contacted Amex to help us get the money back. Now it’s been almost 2 months and you still don’t want to cancel the second booking. My husband & me used our savings for this trip and I’m celebrating my 50 th birthday at your hotel but now we don’t know if we are able to travel at all. Can you please cancel the second booking. If not I have to report your company to the police. . So please act us a “ prestige” company and help your customers.”

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Posted 1 year ago

“I ger booking number after 5 hour they delete my acount then i try call its not imposibble then i write letter mail they say its ok normal after 2-3 days 72hour hotel comfirm but i ask why i cant go in booking site oficial they send me new code and show is comfirmed but hotel say after 2 says dont get comfirm and dont know nothing!”

Prestigia 1 star review on 27th June 2022

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Posted 1 year ago

“Scam, no email booking confirmation till i check in nothing at all. Customer service always saying in queue.”

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Posted 1 year ago

“Why do they charge in advance while many OTA's and hotels never charge in advance.”

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Posted 1 year ago

“Horrible experience there phone numbers do not work, called 30 times no answer, left VM no call back. I booked a hotel and the hotel did not have my reservation. I am unable to speak to anyone in the company. PLEASE BEWARE.”

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Posted 1 year ago

“I booked 2 night hotel stay at the Grand Oasis Cancun, mexico with prestigia.com and when I arrived to cancun, mexico from Canada, my reservation was not in their system. The hotel contacted their reservation centre to see if there was any booking whatsoever and NOTHING! I called the numbers listed on the prestigia.com reservations and nooned answered, both the USA and UK number. Imagine my disbelief and now to deal with the stress of paying additional charges for the hotel in cancun, mexico since we needed a place to stay... THIS COMPANY IS A SCAM!!! Do not make any reservations with them. Thankfully I already contacted my credit card company and made them aware of the situation. PRESTIGIA.COM IS A SCAM!”

Prestigia 1 star review on 2nd June 2022

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Posted 1 year ago

“Prestigia cancelled several rooms reservations for my entire family- the day before my son from Harvard! They had collected full payment, and confirmed 6weeks prior! We had to struggle to get rooms in separate hotels, at much higher prices! It really put a damper on this family celebration. PRESTEGIA IS A SCAM!”

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Posted 1 year ago

“Misleading regarding extra charges - in one place it says there are additional taxes to be paid and then in another place it says there is an additional resort fee to be paid. Very unclear what the rate paid includes. No response to my email. Can't call the telephone number on the website, it's not a valid number for Australia.”

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Posted 1 year ago

“I’ll be contd gong BBB to file a formal complaint. Sold me a room that wasn’t available and won’t refund me my $829.35. I’m contacting my credit card company as well. DO NOT USE THIS SERVICE!!!!!”

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Posted 1 year ago

“I booked two night stay in Amsterdam. My wife wanted to add an extra day. The website does not have an option to modify existing reservation. I tried calling to either get a busy signal or rings and hangs up on us. I tried contacting the hotel directly. They could not verify we had a reservation based on the confirmation numbers supplied by Prestigia or my surname. I contacted my credit card company for fraud. Prestigia supplied an actual reservation number 6 weeks later in a unfriendly email threatening to pursue legal action. Credit card company reversed charge on 4/4 the hotel cancelled the hold on 4/1. Prestigia claims that the initial reservation is all they are required to do and will not refund money or provide room. AVOID THIS COMPANY The discount is not real”

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Posted 1 year ago

Prestigia is rated 3.8 based on 723 reviews