Name: RAC
Rating: 1.43

“It took 3 days to recover my car & caravan, I'd taken out extra cover because of the caravan, which they tried to use as an excuse for having no one to send! They didn't care that my passengers were an 81 year old & a bipolar lady. The RAC wouldn't refund the balance of my membership as apparently 72 hours for them is "using the service" My membership number is 200110004738485”

Helpful Report

Posted 5 years ago

“Stuck at the side of the road with a flat tyre and my wife and 4 children in the car. Took almost 5 hours for someone to come and the RAC pride themselves that they got someone out within the timescale that they said. When I called after 3 hours she admitted that they hadn't put on the system that I had children in the car. Their follow up emails from customer service were rude and pathetic. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“If anyone in UK think you are safe to travel by having the breakdown with RAC think again! There is not such a thing as safety or customer care with RAC. basically, they take your money for many years and when you need them, they will tell you to deal with it yourself. Car broke down on the middle of nowhere and waited for over 10 hours in 30-degree heat with no food no water and no one show up, no phone calls no apology! I was 200 miles away from home and I have to pay privately to recover my vehicle which was instructed by RAC agent. When I've sent a claim to get my money back RAC deny any knowledge of it. Here is the game RAC playing when your vehicle breakdown. 1- If you are brave enough to wait for 2 days, they will send a sub-contractor to move your vehicle from the current location to up to 5 miles radius and leave your vehicle on a private restricted area. 2- Then they promise you someone else will come within 30 minutes to recover your vehicle to your home address. 3- As soon the first sub-contractor off load your vehicle it is customer responsibility simple as that. None ever will show up. I have witness this on the day when my vehicle broke down. I though it was only me having the problem with RAC, but what I found out while I was waiting for the RAC to recover my vehicle I saw few more RAC customers having the exact same problem, leave them the same area and give them the same promise. I asked one of the RAC customer how long has been waiting with your kids for the RAC patrol and the answer was shocked me 23 hours!!! I don’t know what happen with RAC but defiantly I won’t be renewing my contract with them and will never trust this company again. RAC should be a shame for what they do to them customers.”

Helpful Report

Posted 5 years ago

“If anyone in UK think you are safe to travel by having the breakdown with RAC think again! There is not such a thing as safety or customer care with RAC. basically, they take your money for many years and when you need them, they will tell you to deal with it yourself. Car broke down on the middle of nowhere and waited for over 10 hours in 30-degree heat with no food no water and no one show up, no phone calls no apology! I was 200 miles away from home and I have to pay privately to recover my vehicle which was instructed by RAC agent. When I've sent a claim to get my money back RAC deny any knowledge of it. Here is the game RAC playing when your vehicle breakdown. 1- If you are brave enough to wait for 2 days, they will send a sub-contractor to move your vehicle from the current location to up to 5 miles radius and leave your vehicle on a private restricted area. 2- Then they promise you someone else will come within 30 minutes to recover your vehicle to your home address. 3- As soon the first sub-contractor off load your vehicle it is customer responsibility simple as that. None ever will show up. I have witness this on the day when my vehicle broke down. I though it was only me having the problem with RAC, but what I found out while I was waiting for the RAC to recover my vehicle I saw few more RAC customers having the exact same problem, leave them the same area and give them the same promise. I asked one of the RAC customer how long has been waiting with your kids for the RAC patrol and the answer was shocked me 23 hours!!! I don’t know what happen with RAC but defiantly I won’t be renewing my contract with them and will never trust this company again. RAC should be a shame for what they do to them customers.”

Helpful Report

Posted 5 years ago

“Been sat at the side of the A74m near Lockerbie for 2hours, keep getting updates saying I will be updated in half an hour, bedn a member for nearly 20 years, digusted”

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Posted 5 years ago

“Broke down 12 miles from home front brake calliper stuck on, smoke everywhere and disc very very hot, managed to pull onto a closed garage forcourt, called RAC at 18.00hrs, got text message every 30 mins saying they are extremely busy and will update us in 30mins, we were still waiting at 22.00hrs no sign that they were even close !! Decided to leave the car and get a taxi home, local garage will tow car in , all extra expense, RAC are a useless waste of money, will not be renewing with them !! Be warned...”

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Posted 5 years ago

“Broke down on saturday 165 miles away from home, patrol officer comes while i go to shop to get a drink for my daughter and wife. Straight away tries telling my misses that the car was on race track due to bubbles on front tyres. Pfaaa rear wheel drive mate so what you on about? Waited 4 hrs in 32°c for recovery to come and say hes only having the car and im gonna have to wait for a taxi or 2 like it ended up happening as the 1 st one did not wanted to take us without money upfront. Whats worst found out today my warranty got canceled due to some **** ringing diler ship expressing his opinion why i needed recovered without even having a foot to stand on with evidence Charged 250 quid for recovery after having gold membership 🤣🤣 Avoid at all costs”

Helpful Report

Posted 5 years ago

“Broke down on saturday 165 miles away from home, patrol officer comes while i go to shop to get a drink for my daughter and wife. Straight away tries telling my misses that the car was on race track due to bubbles on front tyres. Pfaaa rear wheel drive mate so what you on about? Waited 4 hrs in 32°c for recovery to come and say hes only having the car and im gonna have to wait for a taxi or 2 like it ended up happening as the 1 st one did not wanted to take us without money upfront. Whats worst found out today my warranty got canceled due to some **** ringing diler ship expressing his opinion why i needed recovered without even having a foot to stand on with evidence Charged 250 quid for recovery after having gold membership 🤣🤣 Avoid at all costs”

Helpful Report

Posted 5 years ago

“broke down at 9pm on a motorcycle in the middle of nowhere after about 10 phone calls nobody turned up eventually they told me to stop ringing them because they had no vehicles available! they gave me a phone number of a contracter obviously because they could not be bothered.i i waited 6 hrs till 3am is this a record ? i am 64 if it had been in the middle of winter i probably would have frozen to death”

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Posted 5 years ago

“Have been waiting since 21:30. For starters I was on hold until almost 22h00, 3 hrs later I get first call asking me how far I am from home as they are extremely busy! They suggest they book book me a taxi home after waiting for 3 hrs! I can’t leave car in street unattended I said I would wait for another hr -90mins as they say thus what it’s gonna take. Am still here since 21.30”

Helpful Report

Posted 5 years ago

“Called them at 11am this morning to be told they were busy (this is their standard patter). Now 8pm and no sign of anyone. What a useless company. Still, not as bad as the 12 hours last year. We will be moving to another company at renewal. Lots of calls and texts with apologies but no action. Lies upon lies. Avoid signing with them.”

Helpful Report

Posted 5 years ago

“Paid £236 for taxi cover - a month later I wanted to change my vehicle details but was told I had to take out a new cover for it so I lost my money - my advice go else where and read the terms and conditions- I will never use this company again .”

Helpful Report

Posted 5 years ago

“RAC is useless than it was before, my car broken down due the clutch slave cylinder plastic snap, I was 9 miles from home. Call on online with GPS to tell them where am I. Had a text message at 11.50am to tell me they are coming in the next 30 minute. At 11.20am text alert said sorry it will be other 30 minute because one of my RAC is fix somebody car few miles away. At 11.55am message alert said sorry another 30 minute we will be there this time. At 12.34am no answer, still not turn up! At 13.06pm message alert said this time we will come round 13.45pm. At 14.15pm no sign of RAC! At 15.11pm my parents had to come help me cos I am deaf I don't know what to do they had to towing me home. My Dad complain on the phone a f****** little girl shout to my dad because we had drove them mad by contact too much! At 5.15pm RAC phone me where are you? I said I am home my mum towed me home you are a useless! I would have wait for over a 5 hours from 9 miles to my home this is not in the countryside it is near the city where the hell are they? not enough staff cos the bulls**t Coronavirus? I pay £87.99 for to be a membership what is the reward absolutely nothing! same with AA not much luck with them. I will try Greenflag and see what happen. I was not expect to wait 5 hours I thought it was round at the least 1 hours. Please don't renew your membership with this con people is robbery your money with no service of rescue you!”

Helpful Report

Posted 5 years ago

“Bad communication and long time for getting refund”

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Posted 5 years ago

“Absolutely the worse customer service, if any. I tried for days to find a number to cancel my reservation due to COVID-19 cancellation of my trip. After I finally got my email answered, I was told that someone will get back to me. Few months went by and I heard nothing. Email after email, I was told the same thing without resolution. It is now 7 months and I hear that they won't give refunds. That's un-acceptable. STAY AWAY from this company. There is no telephone number and no-one to talk to...”

Helpful Report

Posted 5 years ago

“Dreadful service, took over 3 hours to get towed away to a convenient place, asked them top take vehicle to our garage (200 miles away) as per cover, they said no it was too late at night just call in the morning and we will take it then. Did that and they said no they would need to charge "quite a lot" to take it away. Vehicle now stranded 200 miles away and RAC not interested. Avoid at all costs.”

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Posted 5 years ago

“6 hours still waiting. ..my opinion of aRAC has diminished. Appalling service waiting on telephone abrupt call handlers but women not so aggressive apologetic. One driver smelt of alcohol and was rude so I called another . Their service has worsened for the last 3 occasions and I've been a member 15 years hardly used them but am going to AA now. Am alone on M25 with cat terrified”

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Posted 5 years ago

“With rac for 18 years.3 call outs, 2 local no problem. One last year hours and hours before we got home. No support, nobody keeping in touch and then renewal price, ridiculous. No thought that we had been loyal customers for 18 years, weren't offered a good deal . Don't use them.”

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Posted 5 years ago

“Purchased a warranty with my new used car, thought it was with the RAC but it turns out to be administered by TWG Services. BE AWARE!!! Obviously conned by the garage at the outset (Chorley Group) when they told me I had a warranty with the RAC. Radiator has sprung a leak at the weld and TWG said its not covered as its a consumable part, on their thinking everything is a consumable part. Every warranty I have since looked at has the radiator covered within the policy. We arent talking a stone chip through the fins which wouldnt be covered its a breakdown of the structure of the radiator. I have read since that they don’t want to pay anything to anybody and will use any clause or reason to avoid paying out. Disgusted with them and the garage I bought the vehicle from (Chorley Group). Don’t have anything to do with either firm and beware of RAC WARRANTIES!! RAC should stop this practise immediately as its bringing their otherwise good name into disrepute. Thats if they still have a good name. Garages shouldn’t be allowed to sell warranty with a misleading name on front page. BEWARE DONT ACCEPT A CAR WITH A RAC WARRANTY!!”Mis-sold Warranty. TWG Services Hiding behind RAC's good name.”

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Posted 5 years ago

“Waited 5 hours for the RAC to appear, following my car break down. A policeman stopped and told me that there were no accidents in the area, despite what the RAC were suggesting, on the various phone calls to them and they even told me that I had made a call, when I had not (suggesting that I was being a nuisance for calling them). I was stuck on the thin grass verge of a very busy dual carriageway and only when I said that I was going to complain, they magically found a tow truck operator, who towed me to work. This tow truck operator was an independent operator so, having waited for 5hours and lost 5 hours pay (as I was going to work), the RAC did not actually turn up at all!. I would definitely not recommend this service.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews