RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,962 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We reported a breakdown on our van on Saturday morning (flat tyre) via the app, have RAC business cover to ensure that we are covered at all times. Initial response was we would expect a mechanic with 2-3 hours. Subsequently received a text stating that it would now be the following day, which was completely unacceptable. I spent nearly an hour on the phone waiting to get through to customer services (the Business team do not work weekends!), only to be told that as we were not a priority we would have to wait 24 hours. Despite the fact that we needed the van for work. Had to get a neighbour to help me change the tyre so we could attend to our customer, only for 5 minutes later the patrol turned up!! An incredibly frustrating and not pleasant experience dealing with RAC and the customer service team.”

Helpful Report

Posted 4 weeks ago

“Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR brakes. My main dealer quoted £129 including VAT but said it might be cheaper if it didn't take the full hour. MOT & Service World in Horndean quoted £108 including VAT. RAC SMR £222 including VAT...no wonder they keep offering me £40 of a service...that's shocking over double the price of my local garage and almost double that of a main dealer...”

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Posted 1 month ago

“Took two payments of £478.40 from my bank a week ago, haven’t been refunded yet.”

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Posted 1 month ago

“The RAC are a worse than useless breakdown company. They tell you an estimated time when help will arrive but this keeps being delayed and delayed. They are the breakdown service for Motability but if you are a motability customer you are a second class citizen and help will not come. Avoid this company like the plague. Their poor customer service service team do their best but it is clear they know they are working for a useless organisation. Run for the hills.”

Helpful Report

Posted 1 month ago

“Never again, I left the AA to join RAC. Over last two years I made 3 call outs, one took over 7hrs, and the other two couldn't come till the next day. No good to me, but m going back to AA”

Helpful Report

Posted 1 month ago

“Do not trust RAC home mechanics, the one who replaced the alternator on my car damaged a radiator hose then tried to say that it was not his fault, if you have to use them take lots of photographs before they start work and watch them like a hawk.”

Helpful Report

Posted 1 month ago

“Via Saga insurance I've paid additional premium for RAC home motor cover. Today 11th May at around 12:00hrs contacted the RAC ref a flat tyre. Despite several reassurances that a patrol would be coming later today, the latest text estimates are that they will arrive between 10:00hrs & 14:00hrs Tomorrow. Really impressed!!!”

Helpful Report

Posted 1 month ago

“I was supposed to be in the RAC Through a deal done with Nissan. I needed my battery charging as my windows and doors were open .firstly they said £160 as I was desperate I said OK. After half an hour I was told it would be next day .That was no good so I had to cancel and I had to contact a 24/7 garage who sorted it .RAC never again .”

Helpful Report

Posted 1 month ago

“tExtremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to do a great job—except for one critical issue. The next time I drove the car, the window grill flew off mid-drive and hit the windscreen. I had to crawl home and then spent over 4 hours on the phone trying to get help. This turned into an incredibly stressful ordeal. I was left without a car for over a week. Most of the people I spoke to were genuinely kind and really tried to help—but it’s clear that RAC’s internal systems are completely disjointed. I was told the mechanic hadn’t touched the grill (he later admitted he had), I was passed from pillar to post, and responses to emails were delayed by days. In the end, I had to pay a man up the road £50 to secure the grill just to get the car to a proper garage, where it cost me a further £116 to fully fix the issue. RAC have now offered me £50 compensation, which is frankly insulting. I used to think of RAC as a trustworthy, reliable company—but this experience has completely changed my view. I feel very sorry for their staff, who clearly care and try to help, but they’re let down by a disorganised and unresponsive system. I won’t ever be using RAC again. I’m sure when things go smoothly they’re fine—but when something goes wrong, they’re worse than useless.”

Helpful Report

Posted 1 month ago

“My motorbike with sidecar had a puncture on sidecar unlike cars do not have a spare I'm in my seventies with mobility problems unable to carry out roadside repair myself. I thought not to worry I have rac personal cover which is rather expensive. Contacted RAC at 12.30 pm was given a estimate time between 5.20 to 8.20 pm. What a joke all that money I have paid them over the years. Took a very slow ride home wrecked the tyre but at least I got home. RAC are a terrible company. Take your money and supply a terrible service”

Helpful Report

Posted 1 month ago

“I wanted to bring to your attention that RAC Kia, the dealership from which I purchased the Kia EV6, has not yet delivered the Statiq home charger that was part of the committed BOQ at the time of booking. It has been over 45 days since delivery of the vehicle, and despite multiple follow-ups, there has been no resolution or clear timeline shared. This delay is disappointing, especially considering the importance of timely charger installation for EV usability. I would appreciate guidance on how this can be formally escalated—whether through Kia India, Statiq, or any consumer grievance channels you may recommend. Looking forward to your suggestions and support.”

Helpful Report

Posted 1 month ago

“Please read their policies carefully.”

Helpful Report

Posted 1 month ago

“Rac refused to come out, I ended up paying a private company making rac pointless as its incapable off providing the service I was paying for”

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Posted 1 month ago

“From what I read here it appears that the RAC do not care whatsoever about bad reviews. I have stupidly run out of fuel 30 miles south of Edinburgh. My stupid mistake. Driving an unfamiliar car on unfamiliar roads. I thought that despite my stupidity I would be fine as I have RAC cover. Wrong. I reported my situation to the rac at 1pm. I was given an expected arrival time of 1650-1850. It is now 1616 and the time has slipped to 1950-2250. We are sat in the middle of nowhere at least 6 miles from the nearest petrol station. If I was closer I would walk and get petrol myself. I did phone the Rac and spoke with a call handler who just kept repeating that they were sorry. Sorry does not help at all. I asked why it was taking so long and suggested they did not have enough patrols to cope with demand and the call handler agreed that was the case. Shocking service, but as I said at the outset, it appears that the RAC does not have any interest in customer service.”

Helpful Report

Posted 1 month ago

“I am Disabled they did not attend my breakdown 203 miles from home had full membership I had to organise own hotel car repair onward travel car hire repair all covered in terms and conditions I complained and they have stopped replying I used for 8 years however would never ever use again If you want to be left stranded and pick up the cost of £900 then choose these people who did not abide by there own terms and conditions”

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Posted 1 month ago

“I resent even giving them one star. Awful. Have had to call them 4 times over the last few years for company vehicles. Always tell you some random time but mostly turn up after 8 hrs. False updates. Looooong waits. Means you can't do anything except sit like a lemon all day or all night, while the expected times get changed at regular intervals.”

Helpful Report

Posted 1 month ago

“Today, I found myself battling the unexpected price hike in the world of breakdown services... For the past year, £15.99 per month covered breakdown for the entire family. Then, today's shock: £62.10 per month – a staggering, unannounced increase of nearly 300% after many years of continuous family membership. A year ago, I'd already fought a similar surge to get back to the "new customer" rate. Enough. I'm done being a victim of corporate tactics that penalise loyalty. The phone call was made, cancellation confirmed, despite the predictable offer to reduce the price. But the trust is gone. Why the annual haggling? Why is my long-term loyalty worth less than a new customer lured in by a deal I can't have? This feels fundamentally wrong. Dear RAC Shareholders: I'm not a child to be subjected to a nearly 300% price hike per month. You aren't doing me a favour. I'm buying a service, and I'll buy it elsewhere, at a fair price. A business model that doesn't seem to value long-term customers is one I can no longer support. This isn't just about money; it's about respect and integrity. I'm choosing to support companies that value relationships. This experience with RAC has reinforced my commitment to finding businesses that operate with fairness at their core. Moving forward, the search for a breakdown provider that understands true customer value begins now. If you're an RAC customer, I urge you to check your bill and question any significant price increases. There are likely better, more transparent options out there! Anyone else experienced loyalty penalties? Any recommendations for fair family cover?”

Helpful Report

Posted 1 month ago

“Simply abysmal performance from the customer care team. I raised a rescue on the RAC app at 8am on the 1st May, the expected time at that point was between 10am - 12, this was then updated at around 9am to between 1pm - 3pm. I then phoned the customer care team on 0333 200 0999 and said that I need to get it looked at as I had an appointment at 5pm which I needed my car for, I was assured that they would put something on the record to ensure that it was looked at. At 11.16 I received a text message saying that this was needed to be rescheduled to tomorrow, I rang up again and they didn't know why I had received a text message but again put something on the case - I have received the same text message now three times and phoned back and was given the same assurances. I rang up again at 2pm where I was told that it had been rescheduled to tomorrow where I complained and they said that they had changed it to today. I rang up again at 3pm for an update and was given no specific time, I asked to speak to a supervisor but was told they were busy and they would call me back,. I left it a further hour and rang up again this time the person could not apparently locate a manager and diverted me to the customer complaint team but actually sent me to wrong place, I was then diverted again but despite trying multiple options could not actually get through to a person. I am currently as I write this waiting for the patrol to sort my issue out and have been advised between 3.40pm to 6.40pm (its now 4.45pm). If they arrive at 6.40pm that would be 10 hrs and 40 mins after I logged it, I find that totally unacceptable and I also find the fact that I only have it today (possibly) because I have phoned up your customer team 6 times today. I notice on the website that you get to most breakdowns in 60 minutes or less, its clear that your miles off in my case.”

Helpful Report

Posted 1 month ago

“Reported incident at 4pm Online ETA changing dramatically every hr Rang RAC at 8pm as I was a sole female in an unsafe situation promised I would be the next job and a call back from the allocated RAC mechanic 9pm no call back and eta changed to 12.20 am until 3.20 am Rang RAC again to explain my vulnerability no previous call or escalation was logged so a new escalation was raised and I was told to email customer services re my complaint. ETA stating 12.20 am until 3.20 am still evem though this was different to what the call handler at RAC was saying and still no call back at 10pm Thanks RAC your services are diabolical of course I am happy to he kept waiting all night when I have work the next day and of course I appreciate you leaving me anxious and afraid”

Helpful Report

Posted 1 month ago

“I trusted RAC with a full vehicle service last year, expecting professionalism and peace of mind. What I got instead was a rushed job (around 40 minutes for a "full" service), no meaningful checks, and clear signs that my concerns were ignored. Several months later, my car now faces potential gearbox failure — a major fault that may have been preventable had RAC done their job properly. When I raised this through their complaints process, I was dismissed. They admitted they don't check gearboxes in their standard service, and simply shut down my case. No responsibility. No support. Just a cold "this is our final response." I’ve now escalated this to the Motor Ombudsman. Meanwhile, I'm left with a possibly dangerous vehicle, serious stress, and hundreds of pounds in diagnostics — all because RAC didn’t do the job I paid for. If you care about your car, your safety, and your rights as a customer — do not use RAC.”

Helpful Report

Posted 1 month ago

RAC is rated 1.4 based on 2,962 reviews