RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 hours waited no one came”

Helpful Report

Posted 2 months ago

“Appalling service. You just get shoved in a queue and end up trying to deal with a bot/computer. DO NOT JOIN THIS ORGANISATION. They are clueless.”

Helpful Report

Posted 2 months ago

“I have never, ever, EVER been treated with such contempt as i have with RAC. I was left oj the hard shoulder of the M4 for nearly 6 hours with 2 children, 1 of whom is disabled and was scared witless. The highways agency had to eventually tow us to the services, and RAC were meant to pay when we arrived. They failed to pay THREE TIMES!!! Hiw can a payment fail from the RAC? Then I was given a hire car to get me to my 5 day holiday, and Enterprise now want to charge me for the last day because RAC only pay for 2 apparently (even though they've let me have it for 3) but I was not told this by RAC at all. A call handler called Heather today was so incredibly rude to me my partner was genuinely shocked. In addition to all this, I was PROMISED 5 call backs from senior managers who "Are obliged to drop everything and call you back" and I have received none of the 5 calls. There's more though: while waiting on the motorway, RAC tried to send someone from 2 hours away in Wolverhapmton, even though I was between Bristol and Swindon. I was assured I was the highest priority by RAC yet I was treated like absolute scum by them. When I got my hire vehicle, I had to make multiple calls to RAC and the towing companies to arrange for my van to be collected, RAC kept telling me it was being collected and none of the companies knew anything about it. I will NEVER use RAC again. Absolutely SHOCKING customer service from them they should be ashamed. Ive started a complaint with them and when they don't bother to respond ill be going to the motor ombudsman about this. My complaint reference is CC08148457”

Helpful Report

Posted 2 months ago

“This is the third time in three years that the RAC has let me down. First time I was left on a B road in Wiltshire for 10 hours. Then my wife waited on the side of the A3 for 14 hours. Then a few days ago I gave up waiting after 9 hours on the side of tbe A3 and paid for an independent company to move my car. The estimated arrival time shown on the RAC app is fiction, and you can see the time steadily increasing each time you refresh the app. Atrocious service. Will be using Green Flag in future.”

Helpful Report

Posted 2 months ago

“I broke down yesterday and contacted them on email RAC at 15:15. I am still waiting at 17:10 today. I have now been told between 8 and 12 tomorrow! This is not what I signed up for.”

Helpful Report

Posted 2 months ago

“They didn't...friends of mine..waited from 8pm until 3am..last Wednesday, after breaking down..they are both in their 80's ,with.."health"situations.......it was a dreadful and dangerous, situation...”

Helpful Report

Posted 2 months ago

“Reported a breakdown at 4.30 in the afternoon to be told to expect help between 8.40 and 10.40 that evening. At 6pm I received an update to say it could be as late as 1am the next day. I’m in my 50’s and have used breakdown services before. I have never been told to expect an 8 hour wait. Absolutely ridiculous”

Helpful Report

Posted 2 months ago

“Been waiting for 4 hours now told they are really busy I should wait until 1am I called at 4 30pm this is not acceptable.”

Helpful Report

Posted 2 months ago

“Awful company, ring then say follow a link, link didn't work so had to ring again, ETA changed 3 times, later, & later, in the end it was going to be 7hr wait, im a woman traveling on her own in a strange place.no update for 3hrs, waited 4hrs & decided to drive home with engine light on because if I broke down on the motorway I was told I would be top priority. 3 month ago I waited 24hrs in my other vehicle, because I was at home I wasn't a priority, after 11yrs of being with RAC we will be leaving them next month. Awful service. Avoid at all cost.”

Helpful Report

Posted 2 months ago

“Several phone calls before I could speak to somebody. They kept directing me to their website. Really good if you are standing in the rain on a busy road - which fortunately I wasn't. Why can't RAC just deal on the phone and give a membership card like the AA?”

Helpful Report

Posted 2 months ago

“GEORGE wudnt give me his details For contact and no help after 12 hours of breakdown came out to recovery then 3rd party we’re not aloud to absolute joke”

Helpful Report

Posted 2 months ago

“Absolute jokers, 4 hour wait, unaceptable”

Helpful Report

Posted 2 months ago

“Do not use this breakdown company, service is woeful.”

Helpful Report

Posted 2 months ago

“I’m a member of RAC and called them out for a breakdown due to overheating. There was a leak of coolant. Then booked for RAC to carry out the repair. It took three visits from three different mechanics to finally identify the problem and replace the fan and ‘pipe’. Charged me over £300 but the coolant is still leaking and I get no response from RAC whose records of the work seem to be completely inaccurate. I’m 75 years of age with mobility issues and rely on my car.”

Helpful Report

Posted 2 months ago

“Country lane, fast approaching traffic at over 60mph, young child onboard and in darkness with no street lighting. Broke down and used the RAC app to report breakdown. Received indication that assistance would be 3hrs 40mins to 6 hrs 40mins. Obviously recovery must have been traveling from one end of the uk to another to offer a service like this is totally unacceptable. Only excuse provided by RAC was to refer me to the terms of the breakdown policy. Standing with a child at the side of a road is a recipe for a fatal accident which I have been to many. Obviously a company that doesn’t care about the service it provides. Thanks RAC”

Helpful Report

Posted 3 months ago

“Out with my wife on our motorcycle in Galashiels in the Scottish Borders when the clutch cable snapped on the bike, we pushed the bike into a carpark and phoned recovery which I have paid for for years as part of my insurance cover. It took ages for anyone to answer the phone and when they did we gave them our breakdown address and how many of us ect. We received a text around 30 minutes later to say that it would be around 8 hours before anyone could come out to us. An hour later we received a text asking for the breakdown address and how many people was there to be picked up, 30 minutes later we received the same text again and we were starting to feel stressed with what was happening. We kept getting the same text asking for the same details. My wife had to go to a cafe to charge her phone as the battery was getting low. Eventually we got a text saying that the recovery lorry would be with us in 30 minutes, the only problem was it was at a different address from the one we had given them at least 5 times. Also they told us that the lorry can only carry one passenger, We had to phone them again and got this angry guy on the phone who would not listen to us and kept arguing about the address, eventually we got somebody else to listen after the first guy just hung up and we had to phone again. They arranged a taxi for my wife to get home. They ordered it to the wrong address so we had to phone again, my wife had to plead with them to listen as her phone was nearly dead by this point. Eventually the lorry and the taxi turned up which was good, On the way home I asked the recovery driver to drop the bike off at the bike garage, and then drop me off at home, he said no, it was either the garage or home but not both, as it was late at night by now and I was stressed out and feeling sick with all of the days proceedings I just opted to be dropped off at home. The driver also said that his company do not have any vehicles that have 2 passenger seats and he regularly has the problem of more than one person needing a lift. He said his boss does not care and is quite happy with the situation as it is. When I got home I felt really ill with a splitting headache and nausea due to all of the stress of the day. Now I am left with the expense of trying to arrange transport for my bike to the garage and so far I have found no one to do it. We called recovery at 2pm and got home after 10pm and we only broke down about 30 miles away from where we live. Also if my wife had not argued and pleaded with them they would have been ok with leaving her stranded. Absolutely terrible experience.”

Helpful Report

Posted 3 months ago

“Was left stranded in a remote area by the RAC for over 7 hours in the dark with my two children who are both autistic. Paid for a recovery van that could pick the three of us up, but in their infinite wisdom, sent a truck 6 hours later, that could only transport one person. A complete farce, was left with almost no food or water, no duty of care whatsoever. Disgusting treatment, will never use again.”

Helpful Report

Posted 3 months ago

“On 8 August, my campervan broke down on a French motorway. Frustrating? Sure. But what followed was worse. ➡️ Within 20 minutes I’d called RAC. ➡️ Within 2 hours we were at a depot. ➡️ Within minutes I’d worked out the problem myself (alternator not charging the battery). And then… nothing. No diagnostics. No hire car. No onward plan. Just days of chasing calls, broken promises, and being told to “wait until Monday.” We ended up booking our own hotel late at night, paying for taxis, then abandoning the van altogether to fly back — leaving all our belongings locked inside. Ten days later, the van still hadn’t even been moved to a garage. The lesson? When you buy breakdown cover, you’re not buying a tow truck. You’re buying peace of mind. You’re buying someone to take ownership when you can’t. And that’s exactly what we didn’t get. What made me angriest wasn’t the van breaking down. It was the breakdown in service. Don’t tell customers what you can’t do — tell them what you will do. Don’t make them chase you for updates — give them clarity. Don’t hide behind “partners” — take responsibility. A van can be fixed. Trust, once lost, is much harder to repair.”

Helpful Report

Posted 3 months ago

“Appalling service. Don’t go near them. I bought a new used car and went online to change the details for my RAC Car Insurance. I was given a new monthly payment that was more than double!!! I spoke to the online person from the RAC and he said this cost couldn’t be reduced and my only other option was to cancel the insurance but that I would incur a huge cancellation fee. I did cancel and made a mental note to never use the RAC again. I checked on Compare the Market and the monthly premium for my car insurance hadn’t changed with the change of car with the other companies. RAC are Cowboys and just saw an opportunity for exploitation.”

Helpful Report

Posted 3 months ago

“Shocking recovery service. We broke down on M5 on Sunday 17th and phoned RAC at 14.08. Eventually had a patrol reach us after over 4 hours.taken to the next services and left there around 7pm to wait recovery and onward travel to Lancashire. Recovery was pushed further and further back. We had to sleep in the car. RAC provided us with an Uber at 06.50 to get us home and told us our car would follow. We are still waiting for the car. It is now Tuesday 19th 46 hours after we broke down. No nearer to having our car back and being able to get it fixed.”

Helpful Report

Posted 3 months ago

RAC is rated 1.4 based on 3,058 reviews