RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,920 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,920 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battery died while I was visiting my son. Reported the breakdown at 1530 hrs ,I was given a time of between 1750 and 1950 hrs. No one arrived and then I was allocated a new time of 2320 and 0220 . I was then contacted and asked if I would leave it until the following morning. My son had to take me home and meet the RAC guy when he turned up at 1030 hrs. The best part of the whole thing was the RAC mechanic who sourced and fitted a new battery. Don’t bother complaining because I’ve been through that after a previous breakdown . They refer you to an “ independent adjudicator who is as much use as a chocolate fire guard.”

Helpful Report

Posted 1 month ago

“Horrendous customer service. Issues left unresolved.”

Helpful Report

Posted 1 month ago

“My vehicle breakdown at 6:30pm called RAC they said I have to wait btw 5 to 8hrs before anyone can get to me, and this was in London .. I waited and waited .. it was just a joke . I have to know pay for my own tow truck after 4hrs of waiting”

Helpful Report

Posted 1 month ago

“After 30 years with the RAC I need to cancel my membership. You abandoned my wife and three children when her car broke down. I spent 15 hours overnight in a cold car park waiting for you. Each time I called you, you gave me a different story about how assistance was on its way, but none of them were true. We first called you at 6pm. I finally got a tow home at 9am. How do I get a refund please?”

Helpful Report

Posted 1 month ago

“Booked at 8pm and given a slot of 11.30 - 2am . Just cancelled it and will get someone out tomorrow. Waste of time.”

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Posted 1 month ago

“My partner and his employee have been left stranded for 9 hours, when the rac knew very well that nobody was going to rescue them in a timey fashion, therefore taking away any option of collection from anyone else, or a hire car, it is freezing and they have been left in a vehicle they've been told to stay by ,, with no heat, no belongings as they were working , he has been told there is a possibility of a hotel if its in walking distance, he's incurred a parking ticket, and will lose thousands of pounds this week in revenue. Not so much as an apology”

Helpful Report

Posted 2 months ago

“Broke down on A38 Staffs 1,15 pm,got picked up by pick up more than 4 hours later, and got no text to say there was any delays.This is not good i expect a lot better . Plus no reply to a text I sent to RAC”

Helpful Report

Posted 2 months ago

“Over 7 hours waiting and still no show... Bloody useless!”

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Posted 2 months ago

“Terrible experience with RAC .. was waiting for more than 7 hours … hardly recommend this to anyone”

Helpful Report

Posted 2 months ago

“My wife’s policy ran out on the 19th February without us getting any letter or notice. My wife broke down tonight and they left my wife ALONE. In the middle of a country lane near Aylesbury 100 miles from home and even when we offered to pay they left her. She was alone in the middle of nowhere and they couldn’t have cared any less.Call your self humans let alone an emergency service. Shame on you. Thanks for nothing.”

Helpful Report

Posted 2 months ago

“Terrible experience, 5 hours waiting for a flat tyre, and still nobody turned up. I was told initially 1-2 hours. It is the first time I use their service, NEVER NEVER again.”

Helpful Report

Posted 2 months ago

“7 hours waiting for promised recovery from 1715 to midnight last night. Took 4-6 calls by me to RAC chasing and they eventually farmed out to another company. Appalling service and car still in the same place I left it. Have to call RAC again tomorrow as the company they sent didn't have a recovery truck there and then and wanted to collect the car "sometimes this morning early hours" without me present. No chance!”

Helpful Report

Posted 2 months ago

“I spent over an hour just trying to report my breakdown without my glasses on in the freezing cold. I was asked to fill out forms online 3 times. Then asked to phone 3 times as well. They promised a refund twice, but never provided it.”

Helpful Report

Posted 2 months ago

“You better stay away from RAC even if it’s free like the previous person stated. Our car broke down and we called them up at 2pm, guess what time they showed up? 11:30pm. They showed up without a tow truck!!!! The person who showed up mentioned they were only assigned the job at 11pm. Such a useless company! Avoid them!”

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Posted 2 months ago

“Such a worse recovery company is RAC stay away from them even if it’s free”

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Posted 2 months ago

“Would have awarded 0 or minus stars if I could. Reported blow out at 16.00 yesterday. Still waiting for tow truck! Luckily I managed to get a lift home but I could have had to spend the night in the car for all the RAC cared. Fobbed off by disinterested call handlers. Asked to make an official complaint and Motorbility informed- who were extremely helpful. Thank you Ruby. Will be interesting to see if they actually turn up today! I don’t hold my breath.”

Helpful Report

Posted 2 months ago

“The RAC have one vehicle for the county. Despite needing the vehicle for a wheelchair user and being promised earlier assistance they didn’t turn up in 2.5 hours and then said the best we can do is the next day. Absolutely hopeless on the phone. After 5 phone calls with everyone promising assistance nothing happened until my wife filed a complaint. Try any other breakdown service but these guys. Save your money because you are better off praying to a higher power than actually expecting to get any useful help from the RAC. Terrible service.”

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Posted 2 months ago

“Waited 5 half hours alone in a carpark 😡”

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Posted 2 months ago

“Worst breakdown service . Waited Nine hours with two toddlers in the car , mentioned this several times and was told they would be there in an hour ....9 times ! A few months later , I called at 8pm and was told they would be there at 1 am , eventually got the car going myself and cancelled the call out , now discover my payment went from £25 per month to £38 . Will be cancelling first thing .”

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Posted 2 months ago

“Shocking don’t waste your money. Still waiting on the motorway with child 5hrs after reporting breakdown.”

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Posted 2 months ago

RAC is rated 1.4 based on 2,920 reviews