RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an actual person, just sent a link to follow, paying an excess fee of £45 even before continuing with the report. This was at 14:30, the first ETA was between 15:30 and 16:30. This then changed to a time slot between 17:00 and 19:00. Meaning the wait could be up to 4.5 hours! Put a Plan B into place whereby my wife was coming to me with jump leads after work. She got to me and everything was sorted. RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. This is now proving impossible as I cannot get through to anyone that can help on the phone. Transferred multiple times only for the automated voice to say the line was closed. It's an automated hell-hole of a service, it really is. None of the options relate at all and if I do get through to someone to explain the situation they say they can't help and I need such and such department but then the route to them stops. It's so frustrating and pathetic. After this is sorted I'll be cancelling my membership and going elsewhere.”

Helpful Report

Posted 2 months ago

“Absolute rubbish call out was started at 4pm and there gonna send someone for 11pm to 2am. Used AA and green flag in the past there’s been long waits but 12hr wait is mental. Will have to cancel and try someone else”

Helpful Report

Posted 2 months ago

“Waited over 5 hours for a puncture repair. Absolutely useless.”

Helpful Report

Posted 2 months ago

“My car got a puncture on the m8 motorway at 3am was told call out would be between 20 minutes to an hour as I’m standing at side of a motorway they eventually turned up at 9.20 I was told it had taken longer because of my location even though I was in the city of Glasgow nobody contacted me within this six hours to see if I was safe standing on the hard shoulder”

Helpful Report

Posted 2 months ago

“The RAC took 5 (!) days to recover my vehicle, after initial promises to come out within a few hours. There was zero communication throughout, except for the occasional text saying they were going to arrive within a few hours then never turning up. Made a complaint in December 2024 and never received an outcome. Called today to follow up and didn’t even receive an apology. They tried to make me resend all the information I’d already provided despite this already being on their system. Have been promised a response within 2 weeks but will believe it when I see it.”

Helpful Report

Posted 2 months ago

“18 hours waiting for RAC!! Despite numerous phone calls and numerous false promises by RAC, ETA kept changing, after waiting for over 8 hours for a RAC recovery vehicle, eventually at 02h00 in the morning, tired, cold, hungry worrying about sick animals at home who were waiting to be fed, I had to take a taxi home 40 miles away at huge cost, as well as worry that my vehicle had to be left unattended in an unsafe area. RAC came the following day, 18 hours later. Disgraceful that we pay good money for such a poor service. Stay clear of this provider.”

Helpful Report

Posted 2 months ago

“We reported a breakdown on our van on Saturday morning (flat tyre) via the app, have RAC business cover to ensure that we are covered at all times. Initial response was we would expect a mechanic with 2-3 hours. Subsequently received a text stating that it would now be the following day, which was completely unacceptable. I spent nearly an hour on the phone waiting to get through to customer services (the Business team do not work weekends!), only to be told that as we were not a priority we would have to wait 24 hours. Despite the fact that we needed the van for work. Had to get a neighbour to help me change the tyre so we could attend to our customer, only for 5 minutes later the patrol turned up!! An incredibly frustrating and not pleasant experience dealing with RAC and the customer service team.”

Helpful Report

Posted 2 months ago

“Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR brakes. My main dealer quoted £129 including VAT but said it might be cheaper if it didn't take the full hour. MOT & Service World in Horndean quoted £108 including VAT. RAC SMR £222 including VAT...no wonder they keep offering me £40 of a service...that's shocking over double the price of my local garage and almost double that of a main dealer...”

Helpful Report

Posted 2 months ago

“Took two payments of £478.40 from my bank a week ago, haven’t been refunded yet.”

Helpful Report

Posted 2 months ago

“The RAC are a worse than useless breakdown company. They tell you an estimated time when help will arrive but this keeps being delayed and delayed. They are the breakdown service for Motability but if you are a motability customer you are a second class citizen and help will not come. Avoid this company like the plague. Their poor customer service service team do their best but it is clear they know they are working for a useless organisation. Run for the hills.”

Helpful Report

Posted 2 months ago

“Never again, I left the AA to join RAC. Over last two years I made 3 call outs, one took over 7hrs, and the other two couldn't come till the next day. No good to me, but m going back to AA”

Helpful Report

Posted 2 months ago

“Do not trust RAC home mechanics, the one who replaced the alternator on my car damaged a radiator hose then tried to say that it was not his fault, if you have to use them take lots of photographs before they start work and watch them like a hawk.”

Helpful Report

Posted 2 months ago

“Via Saga insurance I've paid additional premium for RAC home motor cover. Today 11th May at around 12:00hrs contacted the RAC ref a flat tyre. Despite several reassurances that a patrol would be coming later today, the latest text estimates are that they will arrive between 10:00hrs & 14:00hrs Tomorrow. Really impressed!!!”

Helpful Report

Posted 2 months ago

“I was supposed to be in the RAC Through a deal done with Nissan. I needed my battery charging as my windows and doors were open .firstly they said £160 as I was desperate I said OK. After half an hour I was told it would be next day .That was no good so I had to cancel and I had to contact a 24/7 garage who sorted it .RAC never again .”

Helpful Report

Posted 2 months ago

“tExtremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to do a great job—except for one critical issue. The next time I drove the car, the window grill flew off mid-drive and hit the windscreen. I had to crawl home and then spent over 4 hours on the phone trying to get help. This turned into an incredibly stressful ordeal. I was left without a car for over a week. Most of the people I spoke to were genuinely kind and really tried to help—but it’s clear that RAC’s internal systems are completely disjointed. I was told the mechanic hadn’t touched the grill (he later admitted he had), I was passed from pillar to post, and responses to emails were delayed by days. In the end, I had to pay a man up the road £50 to secure the grill just to get the car to a proper garage, where it cost me a further £116 to fully fix the issue. RAC have now offered me £50 compensation, which is frankly insulting. I used to think of RAC as a trustworthy, reliable company—but this experience has completely changed my view. I feel very sorry for their staff, who clearly care and try to help, but they’re let down by a disorganised and unresponsive system. I won’t ever be using RAC again. I’m sure when things go smoothly they’re fine—but when something goes wrong, they’re worse than useless.”

Helpful Report

Posted 2 months ago

“My motorbike with sidecar had a puncture on sidecar unlike cars do not have a spare I'm in my seventies with mobility problems unable to carry out roadside repair myself. I thought not to worry I have rac personal cover which is rather expensive. Contacted RAC at 12.30 pm was given a estimate time between 5.20 to 8.20 pm. What a joke all that money I have paid them over the years. Took a very slow ride home wrecked the tyre but at least I got home. RAC are a terrible company. Take your money and supply a terrible service”

Helpful Report

Posted 2 months ago

“I wanted to bring to your attention that RAC Kia, the dealership from which I purchased the Kia EV6, has not yet delivered the Statiq home charger that was part of the committed BOQ at the time of booking. It has been over 45 days since delivery of the vehicle, and despite multiple follow-ups, there has been no resolution or clear timeline shared. This delay is disappointing, especially considering the importance of timely charger installation for EV usability. I would appreciate guidance on how this can be formally escalated—whether through Kia India, Statiq, or any consumer grievance channels you may recommend. Looking forward to your suggestions and support.”

Helpful Report

Posted 2 months ago

“Please read their policies carefully.”

Helpful Report

Posted 2 months ago

“Rac refused to come out, I ended up paying a private company making rac pointless as its incapable off providing the service I was paying for”

Helpful Report

Posted 2 months ago

“From what I read here it appears that the RAC do not care whatsoever about bad reviews. I have stupidly run out of fuel 30 miles south of Edinburgh. My stupid mistake. Driving an unfamiliar car on unfamiliar roads. I thought that despite my stupidity I would be fine as I have RAC cover. Wrong. I reported my situation to the rac at 1pm. I was given an expected arrival time of 1650-1850. It is now 1616 and the time has slipped to 1950-2250. We are sat in the middle of nowhere at least 6 miles from the nearest petrol station. If I was closer I would walk and get petrol myself. I did phone the Rac and spoke with a call handler who just kept repeating that they were sorry. Sorry does not help at all. I asked why it was taking so long and suggested they did not have enough patrols to cope with demand and the call handler agreed that was the case. Shocking service, but as I said at the outset, it appears that the RAC does not have any interest in customer service.”

Helpful Report

Posted 2 months ago

RAC is rated 1.4 based on 2,992 reviews