Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

RAC Reviews

1.4 Rating 2,391 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,391 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Read RAC Reviews

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down in the middle of nowhere with 3 young children one being disabled. The RAC took 13.5 hours to get to us, left us in the dark and cold over night with constant promises of arrival times. It was awful, we felt very vulnerable and unsafe. The RAC don’t care about you or your circumstances, they just want you money and then will supply you with a sub standard service. AWFUL!!”

Posted 1 month ago

“We had a flat tyre when we rung up we were told tyres aren’t covered we then found out it was the spring that had broken and split the tyre so we rung back and was told that isn’t covered either we were stuck at the roadside on Saturday afternoon I made a complaint but got no reply for many weeks and then was told because they arranged a mobile tyre fitter which I stopped when I saw it was a broken spring the case is closed.”

Posted 1 month ago

“Thanks very much off time would swear do not touch don't now how they are still in business”

Posted 1 month ago

“Called the rac as I could not gain entry to my vehicle, they arrived tried gaining entry with the key and a pair of grips which he force lock around and broke it doing so . He then went through the passenger side denting top of door once în he could not open the driver door due to him breaking handle and locking so he force the door open which left the door unable to open or close so he took the whole door internals out breaking all clips and brackets .after he broke all the door and locks he said take it to a garage gave me a strap to hold the door shut .rac have given me a 8 week window to investigate further with no car and no help absolutely disgusting customer servise and as for the technician he should be reviewed lack of knowledge would not trust rac again very disapointing.”

Posted 1 month ago

“I ordered my tyres from RAC tyres and picked the earliest install date offered which was a week away. The earliest date was the day before the time I REALLY needed them. I wanted earlier just in case, but there just wasn't the option for that. Unfortunately when I arrived at the fitters the wrong tyres had been sent. The right make and size, but one was correct and the other the wrong model. Rather than focus on trying to figure out if they could get the correct tyre to the fitters the same day they spent hours and hours calling the fitters trying to figure out collection of the wrong tyre. They promised calls back but each time I had to call them. It took them over 4 hours to finally say, oh we can't help you today. I wasted SO MUCH TIME dealing with them and now I'm left too late in the day to go anywhere else. So now I don't have the tyres ready for tomorrow when I needed them! Their only fix is to look at rebooking for a week's time. If they'd told me at the start they couldn't solve the problem the same day I'd have been able to go elsewhere. Instead they waste my time until I run out of time to book somewhere else. What a totally useless company to deal with. Never using them again.”

Posted 1 month ago

“I have been a RAC member since 2000, every year my membership is renewed , this year my membership was review for £274 , which quite high price , so therefore i call RAC 18th march to make a arrangement in installments or i would need to cancel as i cant afford it and also i would not have suffiicent moneis in My BanK account where i have a morgage and other essential bills going out. Today 27th march and i have not recieved once call from RAC to make this arrangement and i have been told by there sales and customer service team the money has been been taken out from my account with any authorisation and they will take 14 days for the refund to happen . also they will charge additional £25 for cancellation fee, so this how they treat loyal customers who have been a member since 2000 , 24 years , shame RAC, all this could have been avoided if your set up a installment plan”

Posted 1 month ago

“What awful service from the office waited from 13.16 pm ,had to wait till 20.15 to be told that I'm not covered, as my wife was originally driving but had to send her home by taxi ,even though I have a policy with them , told I wasn't tje original driver ,very rude unhelpful Call team .Will not reason or listen”

Posted 1 month ago

“Pay for full cover. Initially told 2 hour wait then 4 hours then just received a call to say they are not coming at all!!!! No apology and no refund!”

Posted 1 month ago

“Worst service ever, left stranded in Blackpool in a broken down car with no heat in the freezing cold for over 7 hours with a 2 year old child and disabled family member. It's now 12am and been continually Fobbed off on arrival time, to then to be told the can't take us home, even though we have the cover to do so. Rac use third party contractors that just don't care! Abulsute disgrace of a company. Never ever will I use again,and I recommend any reading this don't make the same choice I did your regret it when you need them the most. Shame on you rac”

Posted 1 month ago

“They use bad car batteries but charge you for new. The battery didn’t hold charge for more then a week. I filed a complaint but they don’t admit the fault and do not offer refunds. Instead they want me to break down and call back which i can’t let happen because i have 3 babies and can’t just plan a trip knowing my car has bad battery. I hope my experience would help someone not to waste their money like i did.”

Posted 1 month ago

“We are an elderly couple who broke down in the pouring rain at 9pm the best service they could offer was an estimated attendance between 11:40pm and 2:40 am in the morning with no guarantee that it would not be later.My husband is also diabetics. They felt it appropriate to leave us for up to 6 hours in the middle of the night. We got a taxi home and our friends helped us the following day to get our car to the garage. Seriously this is not a service - shame on you RAC - never again - buyer beware!!”

Posted 1 month ago

“lost my keys for my mini so rang rac after paying for car to be recovered to my house and many many phone calls and up loading various proof of id log book insurance etc etc2 days later a man turned up not from rac but subcontracter,very abrubt,spent two hours messing around then took something off the car and said he would have to go and come back next afternoon,turnsup the following day and starts trying the key that didnt work so asked whats happening,he replied just go away and let me work he snapped,an hour later he nocked on door shuvved key in my hand and stormed off,angry rude vile man horrendous service,avoid these and join AA”

Posted 1 month ago

“Waiting 3 hours but when I first called I was told 45 minutes. Got a phone call back saying 15 minutes. Then another phone call back 30 minutes later saying 15 minutes. It's an emergency and 3 hours later, I'm out stuck waiting for the RAC! I wish I had chosen the AA!!!!”

Posted 1 month ago

“Wasn't able to speak to anyone, had to fill in a form. Which left myself, pregnant sister and disabled mother sitting and waiting for over 4hrs. In the end we was able get help from a stranger who not only got my working but stay with me unit I got home.”

Posted 1 month ago

“Very bad service always waiting for at least 6 hours or even more”

Posted 1 month ago

“We needed your assistance only to be told our cover had expired by 2 weeks.we recieved NO emails to ask if we wanted to renew.when we rang we got NO assistance to be told it would cost over £160 to come out.i am a key worker at a hospital.still NOsympathy either pay or go elsewhere.what a disgrace.also we recieved an email saying our cover for the next year was done and FREE.rang AA and they came and sorted it out.SHAME on you”

Posted 1 month ago

“From first call to car recovery 27hours Is that a record with 48 phone calls from me in between this time frame trying to get correct info ,hire car was organised but collection was 125 miles away? In the wrong direction Yes they organised a taxi at the cost of £195 paid by rac. When I questioned the rac saying why did they not use the one 27 miles away the said oh they thought it would be closed on a sunday this cost me my sanity and 30 stressful hours I'm never gona get back .I did try and book car in to a local garage to get sorted as it was only a £250 fix at the most bur rac could not commit to get car there within the time frame garage could fit me in also asked if I could get a hire car from them on first day and I would get out a Mobil macanic but that's not an option either of these options would have cost maybe £125 either for a 2day hire or a private recovery truck but in the end cost rac £500 and still have to recover my car now over 500 miles over the next 5 days not including my and my families stress. They really need to reevaluate there finances”

Posted 1 month ago

“Paid £162 for them to come and start my car, still waiting 10 hours later. Every time I phone for an update I basically get fobbed off. Never had such horrendous service from a breakdown company who trumpet themselves as the best.”

Posted 1 month ago

“They charged me 162 pound to come and start my car, and they told me to go to a garage myself to see what is wrong. So what i paid for exactly? The charge is too high just to come and check. You are taking the money from people who are in trouble. It is disgusting.”

Posted 1 month ago

“They charge me the money for the recovery after today we were still in the same location we end up calling somebody else to recover the car I had the really bad experience I wouldn’t recommend nobody go to rac”

Posted 1 month ago

«
1
2
3
4
5
»

RAC is rated 1.4 based on 2,391 reviews