RAC Reviews

1.4 Rating 2,338 Reviews
10 %
of reviewers recommend RAC
1.4
Based on 2,338 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

801 82 82 82

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RAC 1 star review on 29th February 2024
Neil
RAC 1 star review on 24th February 2024
Anonymous
RAC 1 star review on 24th February 2024
Anonymous
RAC 1 star review on 14th February 2024
Darren McGuire
RAC 1 star review on 14th February 2024
Darren McGuire
RAC 1 star review on 13th December 2023
Ben
RAC 1 star review on 13th December 2023
Ben
68
Anonymous
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Posted 21 hours ago
Have been with them on and off for years. Very happy. Renewed today for my wife. Discussed with Sally M at Manchester. What a wonderful telephone manner. Top marks to Sally!
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Posted 6 days ago
Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.
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Posted 1 week ago
While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.
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Posted 1 week ago
I had a car breakdown yesterday and called RAC rescue and they responded with friendly and helpful manner with an excellent turnaround time providing all support. Their mechanic Pradeep got my car up and running with his skills and expertise ! I am impressed by both RAC and all their mechanics, specifically Pradeep in attending car breakdown ! I am impressed by their service ! A big thank you to RAC rescue for excellent customer service and to all their mechanics, specially Pradeep !!!
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Posted 2 weeks ago
Steven came out today as car showing warnings and cutting out. Followed us to where we bought it. Couldn't have been more helpful. Lovely man thank you
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Posted 1 month ago
The patrolman Marc called us Almost Immediately and checked our location and advised of arrival time. Came was friendly and professional and found the problem straight away. Managed to call supplier obtain part and fix at roadside. Thank you for perfect service
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Posted 2 months ago
Absolutely fantastic service. Couldn't praise them high enough. Really nice guy.
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Posted 2 months ago
Rang the RAC to report breakdown @ 11.11 am Had a new alternator replaced and back on the road by 14.20pm . Quoted £375 for part but was actually only £261 .very happy with the service I received, the guy was very friendly, it was blowing a gale and pouring with rain and he remained happy. We bought him 2 coffees to keep him warm ☺️☺️
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Posted 3 months ago
Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy!
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Posted 3 months ago
RAC technician John (north east) was brilliant. Turned up quickly then spent time trying to find a garage that could take the car in. Most places wouldn't take it until January 23rd Thanks John
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Posted 3 months ago
Jhon the RAC mechanic that arrived he was very friendly and listened to what I had to tell him befor he had a look at my car diagnost the issue an delt with it accordingly
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Posted 5 months ago
Had a guy out today to check my car and I couldn't recommend him enough very friendly and informative I would 100%recommend rac if u have a problem with your car thank u so much rac
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Posted 5 months ago
Although the time slot delayed three times 😔 the patrol named Hardip is really nice!
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Posted 6 months ago
I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you
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Posted 6 months ago
AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY
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Posted 7 months ago
Martin came reassured both my passenger and myself.Couldnt repair the car so towed us home .He was the very very nice man that used to be used in the TV advert pleasant,professional and a credit to any company .Thank you Martin for reassuring a very anxious pensioner . CJamieson
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Posted 8 months ago
Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511
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Posted 8 months ago
Call breakdown engineer today, Joshua was just brilliant. Kept me informed & got me to my local garage within 20 minutes. Thanks very much Joshua
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Posted 8 months ago
My car broke down just as I arrived at work on Thursday 29 June. I telephoned the RAC immediately, the patrol vehicle arrived 20 minutes later. The patrol mechanic, Chris, quickly diagnosed the problem, (broken gear shift cable) within a few minutes. He sourced a part within the next few minutes and organised delivery to us. The part arrived about 40 mins later. Fitting the part proved to be very difficult an awkward and Chris worked really hard to fix the problem. He was good natured throughout and worked tirelessly on the repair, he really worked hard and finished the repair to a very high standard. I can only thank Chris and highly commend him for his attitude and skill he demonstrated. The cost of the parts were reasonable and fair Well done by all those involved and ten out of ten for service
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Posted 8 months ago
RAC is rated 1.4 based on 2,338 reviews