RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He Was A Gentleman And Very Strong 💪 Hard Worker 💪, And Explained To Me How The Chair Worked”

Helpful Report

Posted 6 days ago

“He Was A Gentleman And Very Strong 💪 Hard Worker 💪, And Explained To Me How The Chair Worked”

Helpful Report

Posted 6 days ago

“100/10 service from our RAC patrol and one of the nicest people i've ever met. Breakdown Reference Code: I618PG416 Our MINI broke down while we were on holiday in North Wales after visiting Chester Zoo. The car suddenly displayed a "Battery Not Charging" warning and we feared we could be stranded hundreds of miles from home. The RAC patrol arrived promptly, immediately put us at ease, and took the time to properly investigate the fault rather than rushing the job. He quickly diagnosed a failed crankshaft pulley and explained everything clearly, giving us confidence in what was happening and what our options were. What really stood out was his professionalism, kindness, and genuine care. He arranged recovery to a local garage, spoke directly with the mechanic, explained the situation in detail, and made sure we were looked after. The diagnosis proved to be 100% correct, with the garage confirming the fault and repairing the vehicle the following day. Despite what was a stressful situation, he kept us calm throughout and went above and beyond what we expected. He is a real credit to the RAC and exactly the sort of person you hope turns up when you're stuck far from home. A huge thank you for getting us safely on the right path and helping turn a potential holiday disaster into a manageable situation. Absolute gentleman and an asset to the RAC.”

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Posted 3 months ago

“Today my car broke down in the very hot weather we are being given. Troy the RAC mechanic who came to me qas very professional and efficient. He towed my car home and diagnosed my car fault and I am now booked in for a car repair alot sooner than I expected thanks to Troy. The communication from Troy was first class and everything was explained to me. Thanks to Troy and the RAC I am back home and able to return to work duties from tomorrow.”

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Posted 4 months ago

“On Friday 22nd of May I contacted they RAC and Scott came out. He explained everything, clear communication, professional and clean and tidy when fixing my car. I would definitely be happy for Scott to come back again. He's a credit to your company.”

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Posted 4 months ago

“Thank to Richard my mechanic for today. I booked a service for my car. Brilliant chap, explained everything clearly, was thorough in his work. Very impressed with his professionalism, and proficiency.”

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Posted 5 months ago

“I have an insurance to replace my battery, I visited my local MB Dealer who informed me that the reason my stop start has stopped working is down to a faulty battery, within two hours of contacting RAC the faulty battery was replaced”

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Posted 5 months ago

“I'm 81, disabled and hard of hearing. Today my Grand Picasso broke down for the first time in 163,000 miles. Phoned the RAC and they got to me in an hour. Fitted a temporary battery after diagnosing a failed alternator and followed me to my garage. Took their battery off. Andy was polite and friendly as was the telephonist. No complaints, thank you.”

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Posted 5 months ago

“I needed a home start .. unfortunately I did not get the name of my angel in orange but I can honestly say he was most courteous, friendly and very helpful and I would highly recommend the RAC to provide a great service!”

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Posted 6 months ago

“I broke down on a duel carriageway this morning call rac he arrived and was so good even though he couldn’t mend it he made sure I was safe and stayed with me till the recovery came as I was on my own I wish I got his name big thankyou to him x”

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Posted 10 months ago

“Broke down on A1(m)yesterday,the lad that attended couldn't have been more helpful shame his company wasn't the same.Were left stranded at Washington services so Brandon(who was so helpful & friendly)rang a mate that could recover us to our home address.He couldn't have been more helpful if he had tried,an absolute pleasure & a massive asset to his company.”

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Posted 11 months ago

“Great customer service friendly and took me 50 miles home!! Make sure you get the full nationwide coverage though not 10 miles it’s well worth it!!! Ben was the name of the guy who helped me😁”

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Posted 1 year ago

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Posted 1 year ago

“Broke down on motorcycle today on a motorcycle rally couldn't replace part so contacted breakdown only waited a hour and half come with a trailer and took me home absolute brilliant bloke”

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Posted 1 year ago

“Today my new car wouldn’t start so I rang RAC and they said they would send a mechanic and he would arrive within the hour - which he did. His name is Brett and he was so friendly and polite and fixed the problem and discussed how and what I should do if ever the issue arose again. I was very impressed with his knowledge and excellent customer service. Many thanks Brett.”

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Posted 1 year ago

“Useless service, waited 4 hours, they didn't turn up, in the end I ended up fixing it myself, won't be renewing with them again”

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Posted 1 year ago

“The mechanic came to my home to fix my car, after I explained what had happened, and had managed to get my car safely home, the mechanic who was named shaun dealt with the problem quickly and efficiently, explaining what he had done... many thanks to rac, but a massive thank you to shaun awesome customer service 100%... 😀”

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Posted 1 year ago

“Short (ish) wait time. Very good communication and updates. Excellent subcontractor carried out the recovery professionally and pleasantly.”

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Posted 1 year ago

“Once again superb service. Wasn't too urgent but still quicker than expected. Sorted in situ' because mechanic had knowledge of what it could be...an obscure fuse had blown. Thanks.”

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Posted 1 year ago

“Starter motor burn out, Wonderful service from Paul.”

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Posted 1 year ago

RAC is rated 1.4 based on 3,134 reviews