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RAC Reviews

1.4 Rating 2,385 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,385 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not thank RAC enough. ESPECIALLY the man who came to move my car. I was in hove & my car was 3-4 miles away, meaning it would have taken me over a hour to get to it. He came out of his way to come and pick my keys up from my home and go and collect the car. Then also put my bumper back on that had been pulled off. He was the most helpful, politest and professional man ever! His name was Gaven (3246) … I suffer with anxiety and this man helped me so so very much. I’m truly grateful u have such great staff working for you. 100% recommend this breakdown service. Thanks so very much ☺️”

Posted 2 years ago

“RAC always come less than an hour if I need them. Flat battery they can organise that for u with a discount . The same for the tyres . They can replace 4 tyres for half the cost”

Posted 2 years ago

“My wife and I suffered a puncture on the very busy M6 motorway. We called out the RAC and 15 minutes later Duncan arrived. He was awesome and delt with the very dangerous situation brilliantly whilst keeping us safe at all times. Excellent service and highly recommended. Thank you so much Duncan. Ronnie and Lesley”

Posted 2 years ago

“We just had battery in our car changed only $199 for 36 months warranty "Good value for money"! Also our car vas broken down due to serpentine belt problems RAC fixed it up in no time Thanks again”

Posted 2 years ago

“I for the first time had to use my breakdown cover with Rac for the 1st time.We were 200 miles from home and had a coolant leak.Made the call arrived within 1 hr.Our Respondant Roger was absolutely brilliant he identified the leak and carried out repair explaining what he had done ✅ Brilliant service”

Posted 2 years ago

“Thank you to James Weir Belfast who came to my assistance when my battery was flat. I had a very difficult day and he was quick, efficient and put me at ease.”

Posted 2 years ago

“Broke down today have a really friendly gentleman. Within 40 mins and he had a new battery in within 10 mins. Peace of mind is priceless Thankyou rac”

Posted 2 years ago

“I want to thankyou so much for your prompt attendance in what I thought was going to be a very long wait due to inclement weather conditions.the mechanic who attended to my breakdown must be praised for his polite professionlism.a big thankyou.also he followed up by texting to see that I had arrived home safely.many many thanks 5 star service”

Posted 2 years ago

“Broke down and called the RAC. Told them the problem and within a couple of hours my car was picked up and taken to the garage of my choice. Excellent service.”

Posted 2 years ago

“ROAD SIDE pick up guy came on time and told me what to do”

Posted 2 years ago

“Battery replacement, excellent service good price professional and friendly service. RAC has never let me down.”

Posted 2 years ago

“I spoke to a VERY HELPFUL CHEERY lad called Jordan, he was a real sweetie and helped me solve 2 issues,im very grateful.!!!😄😄😄👍🏻👍🏻👍🏻”

Posted 2 years ago

“I broke down today on the M25 motor way with my friends. I am with RAC and I would like to thank Armajit for picking me and my friend up and getting us both home safe. Including organising a taxi and bringing our car home safe. Thank you so much.”

Posted 2 years ago

“Today we discovered a flat battery,and Mark arrived very quickly.The battery turns to be beyond help and we decided to take it to our local garage while Mark had got it going ,but not trusting it,he followed us and stayed with us till he was satisfied we were ok, very kind man! We were very impressed,Thankyou Mark.Dunston Lincs.”

Posted 2 years ago

“Hi i wish to thank RAC for rescuing us while on Holiday 90 miles from our home . They were absolutely brilliant. My husband is disabled he couldnt get up in the lorry that was taking us home . They put taxi on one that he can get in and took us all the way home. Bought our car back on the lorry .and put it out side our back door. We was so happy will stick with them . Kind regards to RAC .”

Posted 2 years ago

“Very friendly and reliable and quick”

Posted 2 years ago

“Couldn't praise more highly,broken down,no phone signal,000 through to RAC,sorted pick up, accommodation ,1000km round trip for him, yes we waited hours,had to pay excess and top up,still could not be more grateful, brilliant job RAC and their Geraldton pick up truck guys. Thanks Nikki Max”

Posted 2 years ago

“Called for a home breakdown assistance today , turned up within 30mins, diagnosed the problem been the ignition switch towed us to main dealer and lift back home. The vehicle was checked by dealer and was rightly diagnosed by Martin. Cheers .. Happy with result.”

Posted 2 years ago

“Sunday morning fan belt and tension pulley bearings went bang, RAC did a fantastic job part's needed were sourced in Glasgow 100 miles away Ian 3285 was near Glasgow and went to get the parts then he drove down the A77 to meet Mark3360 about half way down Mark 3360 then brought them back to me in Whithorn were he fitted them for me job done in four and a half hours well done RAC top blokes ian3285 and Mark 3360 thank you”

Posted 2 years ago

“Shane Keary / 1699 - i would just like to say what a wonderful man and a person that is passionate about his job, superb service, i will definitely be using the RAC for ever more.”

Posted 2 years ago

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RAC is rated 1.4 based on 2,385 reviews