RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy!”

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Posted 1 year ago

“RAC technician John (north east) was brilliant. Turned up quickly then spent time trying to find a garage that could take the car in. Most places wouldn't take it until January 23rd Thanks John”

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Posted 1 year ago

“Jhon the RAC mechanic that arrived he was very friendly and listened to what I had to tell him befor he had a look at my car diagnost the issue an delt with it accordingly”

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Posted 1 year ago

“Had a guy out today to check my car and I couldn't recommend him enough very friendly and informative I would 100%recommend rac if u have a problem with your car thank u so much rac”

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Posted 1 year ago

“Although the time slot delayed three times 😔 the patrol named Hardip is really nice!”

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Posted 1 year ago

“I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you”

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Posted 1 year ago

“AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY”

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Posted 1 year ago

“Martin came reassured both my passenger and myself.Couldnt repair the car so towed us home .He was the very very nice man that used to be used in the TV advert pleasant,professional and a credit to any company .Thank you Martin for reassuring a very anxious pensioner . CJamieson”

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Posted 2 years ago

“Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511”

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Posted 2 years ago

“Call breakdown engineer today, Joshua was just brilliant. Kept me informed & got me to my local garage within 20 minutes. Thanks very much Joshua”

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Posted 2 years ago

“My car broke down just as I arrived at work on Thursday 29 June. I telephoned the RAC immediately, the patrol vehicle arrived 20 minutes later. The patrol mechanic, Chris, quickly diagnosed the problem, (broken gear shift cable) within a few minutes. He sourced a part within the next few minutes and organised delivery to us. The part arrived about 40 mins later. Fitting the part proved to be very difficult an awkward and Chris worked really hard to fix the problem. He was good natured throughout and worked tirelessly on the repair, he really worked hard and finished the repair to a very high standard. I can only thank Chris and highly commend him for his attitude and skill he demonstrated. The cost of the parts were reasonable and fair Well done by all those involved and ten out of ten for service”

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Posted 2 years ago

“I have had an incredible experience with RAC home insurance. I was hoping I’d never have to make a claim but when I did they made it so easy and stress free. I had slight water damage to my kitchen and they quickly organised repairs no questions asked. All the contracted tradesmen were extremely professional and efficient. Thank you RAC.”

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Posted 2 years ago

“This service is vey bad I will not be using them again they take your money and do not even bother to answer the phone always saying sorry we are busy will get back to you but they do not rubbish service”

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Posted 2 years ago

“I locked myself out of my car n even tho the RAC man coldnt get boot open due to fallen keys jamming lock were keys were he clambered thru my car n after alot of huffing n puffing managed to open boot frm inside n retrieved keys..sooo thankful to him as I was 200miles frm home👍”

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Posted 2 years ago

“I am writing as I wish to commend the hugely kind and efficient recovery help of Mr Paul Heath 3134 at RAC, following an upsetting incident in which a bus collided with my car and drove away in view of passers by and captured on CCTV. I had spent over three hours awaiting another company’s assistance the previous night only to find they had called the wrong vehicle for the job, and had an unhelpful and unsympathetic call with my insurance company the following morning that left me feeling all the more shaken. Paul was something of a hero following this - he arrived on time and saw that I was visibly shaking, gave me the time I needed to accurately report the situation, assessed and documented the damage comprehensively before taking great lengths to relay this detail to my insurance company, and importantly described to them the severity of the collision. Paul even went above and beyond to check with two passing bus drivers where their depot was for the insurance company to investigate, helped pick up pieces of the bus paint/casing from the ground to collect as evidence, and reminded me to notify the Police. He took such care and sensitivity to deliver the probable bad news and I can't express how much of a positive difference his patience and clear communication made at a time of sadness and worry. I owned my car and looked after it with so much love and brilliant memories over 14 years, so I appreciated Paul's outstanding communication even more, his respect for my poor car ensuring I had all of its contents, and practical care following a hit and run incident like this. Thank you for your amazing help again, it definitely deserves recognition within the RAC!”

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Posted 2 years ago

“I love this store! Amber and her crew are awesome and understanding people! They still treat me with respect even tho my card had issues at times or I always forget! Gotta live it I'm probly there biggest pain, but I will never deal with another store I don't care if I'm in a different city they are awesome!!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I spoke with Caroline today and she was amazing thank you so so much x”

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Posted 2 years ago

“The Rac man called Ollie was really polite and really helpful.it talked me the various issues I had with the car and and then sorted out. I really feel he is a real asset to the Rac. He really put my mind at ease.”

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Posted 2 years ago

“I would like to say a big thank you to The RAC, in particular Rick 2036, who was the roadside and breakdown mechanic. On Sunday 14th May, 2023 my car broke down. Rick 2036 showed alot of compassion and empathy to me and my elderly mother. Rick 2036 was courteous and very profession after dropping us back home Crosby, Liverpool, on what was a very stressful day. Well done Rick 2036 for your sense of humour also, which brightened our day up. Thank you so much.”

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Posted 2 years ago

RAC is rated 1.4 based on 2,992 reviews