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RAC Reviews

1.4 Rating 2,404 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,404 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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801 82 82 82

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't praise more highly,broken down,no phone signal,000 through to RAC,sorted pick up, accommodation ,1000km round trip for him, yes we waited hours,had to pay excess and top up,still could not be more grateful, brilliant job RAC and their Geraldton pick up truck guys. Thanks Nikki Max”

Posted 2 years ago

“Called for a home breakdown assistance today , turned up within 30mins, diagnosed the problem been the ignition switch towed us to main dealer and lift back home. The vehicle was checked by dealer and was rightly diagnosed by Martin. Cheers .. Happy with result.”

Posted 2 years ago

“Sunday morning fan belt and tension pulley bearings went bang, RAC did a fantastic job part's needed were sourced in Glasgow 100 miles away Ian 3285 was near Glasgow and went to get the parts then he drove down the A77 to meet Mark3360 about half way down Mark 3360 then brought them back to me in Whithorn were he fitted them for me job done in four and a half hours well done RAC top blokes ian3285 and Mark 3360 thank you”

Posted 2 years ago

“Shane Keary / 1699 - i would just like to say what a wonderful man and a person that is passionate about his job, superb service, i will definitely be using the RAC for ever more.”

Posted 2 years ago

“RAC was exceptional following a car rear ending me in Albany at the notorious roundabout. My car was deemed a write off. From being to end the RAC teams dealing with the claim were understanding, professional, helpful and courteous. I can highly recommend RAC.”

Posted 2 years ago

“Absolutely fantastic!!! Our 2 year old decided to lock herself in the car with no way of us getting her out. After 15 minutes of trying to get her to try and unlock we gave up and called The RAC, advising we had a small baby in the car they put it on an emergency response. Mark amazing guy arrived in literally 5 minutes! And got it sorted in 5 minutes!!! Top class service! These guys are geniuses!! 5 stars!! ⭐️⭐️⭐️⭐️⭐️”

Posted 2 years ago

“After car started smoking under bonnet on M6toll, the RAC mechanic called Paul arrived after only 35 mins. Made a temporary fix and followed us right to our front door. Brilliant service!”

Posted 2 years ago

“We just moved to Pageland and happen to see RAC right past the PO when we went there. We stopped in at RAC and Stephanie greeted us, she was absolutely awesome. She was so helpful and did not pressure us at all. Gave us great pricing and looking forward to doing more business with her.”

Posted 2 years ago

“I would just like to let you know that your engineer Marcullus Howes number 3743 who attended my car today did a fantastic job.The problem was that my car had been fitted with an immobiliser that was not working. Marcullus was punctual and rang to advise me what time he would be arriving. He quickly found the problem and disconnected the faulty system even though a locksmith sent on the previous day (from an independent company)had said it was a fuse but could not find the fuse box. He was very polite and professional and a credit to the RAC Also your agents on the helpline were a credit to your company. I recieved text messages every 30 minutes to let me know the status of my call and Marcullus rang me to say he would be 25 minutes. Please could you pass on my thanks to everyone involved.”

Posted 2 years ago

“Great website. RAC membership makes you feel that you are in safe hands should something go wrong and that you are valued as a member.”

Posted 2 years ago

“On our way home from a trip on the NC500 we broke down 200 miles from home. Our hose on our van had split causing all of the water to escape. We realised that this could be serious, but Mark from the RAC covering Ayr and Newton Stewart came to our rescue, he was professional, patient, and friendly, he replaced the hose that was worn, and got us back on the road, when we had travelled a few miles we stopped to top up the water as it makes its way around the system, Mark saw us and pulled in to ask if we were okay, he went above and beyond to help us, big thank you to Mark, we appreciated his help.”

Posted 2 years ago

“Very polite and helpful. Couldn’t do enough for us. Didn’t have to wait long. Thank you Chris Lewis 1697. You are a credit to your company.”

Posted 2 years ago

“Originally, when I called up they said it would be up to a 3 hour wait before someone could come up, which was a little frustrating. Luckily, Simon showed up just over an hour later. He was really friendly and the customer service was excellent. Luckily the issue with the car was only minor and Simon was able to resolve it there and then! I don’t normally care enough to write good reviews but fair play to RAC Southampton and fair play to Simon for their quick and professional service.”

Posted 2 years ago

“We were stuck on the m54 with a rear blow out with no spare on one of the busiest days and Marc from RAC put a temp wheel on and sorted out a replacement aswell as following us there and making sure we were OK. He even recommended places to go when we finished our journey, faultless !”

Posted 2 years ago

“Cannot fault the service from the RAC. My battery went flat and within 15 minutes I had a call from the driver James to say he'd be with me in 20 minutes. Sorted my car straight away, gave very good advice, am extremely happy with the service I received today. Thank you!”

Posted 2 years ago

“We have just had excellent service from one of your patrolmen. My car didn’t start this morning - a major problem as we are an elderly couple and I am the full carer to a 93 year old, so I need a functioning car. After some difficulties ( why do you not have a straightforward phone number for emergency any more? ) I managed to report this on line. Dean rang us, came promptly, diagnosed the problem, and got the car working again with a new battery. He was pleasant, friendly, and very thorough and efficient. Thank you very much, Dean.”

Posted 2 years ago

“Broke down this morning pleased to see a happy face Peter the recovery man very helpful and friendly 10/10 for Peter thank you so much (Churnwood rd off Weston ave Huyton Liverpool )”

Posted 2 years ago

“They are a very great group of guys and lady team.they are really understanding to your needs.meeco has a great team at the Youngstown shopping center”

Posted 2 years ago

“Nasty service from start to finish will change made me wait for more than 4hrs everything I rang more lies, was speaking to a operater as we were speaking she passed me though to the automated service to let me know what to do in a dangerous situation rubbish”

Posted 3 years ago

“RAC recently offered a free upgrade to my cover, giving me extra peace of mind should I be unfortunate enough to need their help.”

Posted 3 years ago

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RAC is rated 1.4 based on 2,404 reviews