RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,116 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars. Unreliable, unreachable, and potentially dangerous. I paid a premium for family cover to ensure peace of mind, but the RAC has provided nothing but extreme stress. If zero stars were an option, I’d use it. Here is the reality of their "service": The Tech Gap: The app is broken. It constantly forces you to call, where you then sit on hold for 30–60 minutes. Furthermore, the "family" login doesn't work for other members. Incident 1 (Safety Issue): After an hour on the phone while in a dangerous position, we gave up. It was literally faster and safer to get our own tow ropes and recover the car ourselves. Incident 2 (The 10-Hour Wait): My daughter was stranded on a main road. It took 10 hours for a rescue to arrive. Completely unacceptable for a major breakdown provider. Incident 3 (Financial Loss): Despite having repair cover for a flat tire, a 40-minute phone wait meant nearby garages closed before they arrived. They then couldn't fix it, forcing me to pay an extra £200 for a mobile repair. The RAC is easily the worst company I have ever dealt with. They take your money and disappear when you are at your most vulnerable. Avoid at all costs.”

Helpful Report

Posted 6 days ago

“It takes them 5 days to email you a receipt ?! 5 Days OMG it takes 2 secs in the real world. And they cannot automate or send out a receipt automatatically I work in AI thats bad in this day and age the guy in customer service tells me its a spreadsheet thats updated. Workflows - Automations lol so if they don't invest in this side of the biz begs the question what else are they not investing in? Do you trust them with fixing or repairing your car???”

Helpful Report

Posted 1 week ago

“The RAC guy turned up, didn't bother to investigate the problem properly and left without even writing a report of getting me to sign anything. I felt he had little or no appetite to help. I was quite shocked at the poor and unprofessional service.”

Helpful Report

Posted 1 week ago

“The RAC is a total waste of money. I’ve paid nearly the cost of a full year's membership just for one taxi home because they failed to show up. They might 'agree' they messed up when you complain, but they refuse to pay back the costs their failure caused or leave the service. Don't waste your money—they won't bail you out when it counts. Home start does not exist for those in rural locations they will always make an excuse and attend follong day. Ive now gone back to AA and wish I never strayed. Its been an utter nightmare”

Helpful Report

Posted 2 weeks ago

“As with the very many reviews being negative of RAC mine is also a moan. My new Kia Sportage after filling up at the fuel station showed warning lights and an alarm whilst I was leaving the pump. I drove the car to a safe pull in and called the recovery number at 4.30 which bounced me back and forth to email, AI and a human operator. At 10pm with two elderly ladies needing the loo and something to drink and eat I had a local garage come and get us on our way again. RAC should be ashamed to call them selves an emergency service and I would never recommend them to anyone”

Helpful Report

Posted 3 weeks ago

“Avoid this company do not rely on their breakdown service. I reported a breakdown at 7:10am, and my vehicle was not recovered until 1:15am the following morning over 18 hours later. I was left waiting alone in dark country lanes, blocking a resident’s driveway, with poor communication, missed timeframes, and conflicting updates throughout the day. The operative who attended advised he was an apprentice with limited experience on hybrid vehicles and had never worked on my model before. I have since had the car inspected elsewhere, and the diagnosis was incorrect which could have resulted in unnecessary costs. Despite this, I was only offered £75 compensation on a service that cost me £199, which is completely unacceptable given the level of distress, inconvenience, and safety concerns caused. To date, I have also still not received a breakdown report. Very disappointing experience and not a service I would trust again.”

Helpful Report

Posted 3 weeks ago

“Insured and payed extra to insure hearing aids (Medical device ) and now they are saying that because they were left unattended in a public place (Beach)they will not honour the claim. Can’t swim with them. Please tell me when going for a swim where am I suppose to keep them if left in the car NOT INSURED. Medical devices should not come under this clause.”

Helpful Report

Posted 3 weeks ago

“Now 88 years old and have been an RAC member many many years- now Totally "unsatisfied" !! with contact service I have tried ther varied nphone numbers for 4 working days- each time to be told to "go online" they are busy -then cut off- I also tried their Urgent Qurie number at 2.20 today to be told that that number was closed Their charges are high enough- cut some profit and answer the Telephone!!-lots of older people "struggle" with online- I will follw Martin Lewis 's advice and go elsewhere- cancel If I Can get Through Eventually ???”

Helpful Report

Posted 3 weeks ago

“Over 16 Hours of Delays, Lies, and Zero Duty of Care, I am disabled and vulnerable, yet RAC Motability failed to prioritise us. We reported a breakdown at 6:20pm, but arrival times were repeatedly delayed—90, 90, 90, then 60 minutes. When a contractor was finally assigned, he was 45 miles away and couldn’t guarantee when he’d arrive. We had to chase RAC for updates ourselves. An RAC patrol arrived around 2:30am but left us halfway, stranded at Watford Gap, and said we wouldn’t get home until 11:00am. Over 16 hours stranded overnight—distressing, unacceptable, and appalling service.”

Helpful Report

Posted 3 weeks ago

“Beware their roadside cover. Their policy defines anything within 2.5 miles of your address as "at home." You can break down MILES AWAY and they won't cover you unless you also have at home cover. Or gouge you for an extra £100+ fee.”

Helpful Report

Posted 1 month ago

“I was told I was a priority but the wait time came through at 8hrs, I tried lots of time to ring to query the long wait but the call just kept cutting off, I was freezing cold, luckily a kind man helped me, this was the first time I have called them out in 5 years of paying my membership, I will be cancelling asap”

Helpful Report

Posted 2 months ago

“The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others.”

Helpful Report

Posted 2 months ago

“Almost 48 hrs for patrol to attend home. Garage not informed car was there , when taken , complaint open and shut same day . Do NOT reccomend . Never Again.”

Helpful Report

Posted 2 months ago

“10 hours wait. Couldnt get through on phone as got cut off. Wouldn't honour warranty on battery they previously sold me.”

Helpful Report

Posted 2 months ago

“I would give it a 0 if I could!! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, 40 miles away from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there.”

Helpful Report

Posted 2 months ago

“Paid £300 for a comprehensive inspection. It has been 7 days and no report or no replyed for the emails. Terrible customer service.”

Helpful Report

Posted 2 months ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across ERF while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. Their support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 2 months ago

“Absolutely disgraceful🤮 they left me in freezing cold weather. I called them at 7pm at night and they told me to wait the whole night until they find someone. I came home myself and left my car where it was which was dangerous. Absolutely disgusting.”

Helpful Report

Posted 2 months ago

“Firstly I am 73 years old ,the rac ap i can't understand, my renewal came through, I tried emailing rac to tell them I didn't want you renew ,did not get any response, then telephoned them got through to this bloke who does the renewals he sounded very tired, he ask me my details and said why was I not renewing i told him the price had shot up 40 pounds xtra ,then said he could play around with the figures I told him no just send me a email to say its canceled. Then then the email came through it said to log into my app ,did so but I could not find anything about the renewal being cancelled ,I don't know i would do if I ever broke with all this jargon ,its certainly has changed”

Helpful Report

Posted 2 months ago

“Do not take this breakdown cover. I waited 10h for rescue team to arrive. RAC never turned up, they’ve sent a third party company to assist with the job !! I paid 40£ for them to come out ! 10 h of my life wasted !”

Helpful Report

Posted 2 months ago

RAC is rated 1.4 based on 3,116 reviews