RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told I was a priority but the wait time came through at 8hrs, I tried lots of time to ring to query the long wait but the call just kept cutting off, I was freezing cold, luckily a kind man helped me, this was the first time I have called them out in 5 years of paying my membership, I will be cancelling asap”

Helpful Report

Posted 3 weeks ago

“The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others.”

Helpful Report

Posted 3 weeks ago

“Almost 48 hrs for patrol to attend home. Garage not informed car was there , when taken , complaint open and shut same day . Do NOT reccomend . Never Again.”

Helpful Report

Posted 3 weeks ago

“10 hours wait. Couldnt get through on phone as got cut off. Wouldn't honour warranty on battery they previously sold me.”

Helpful Report

Posted 3 weeks ago

“I would give it a 0 if I could!! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, 40 miles away from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there.”

Helpful Report

Posted 3 weeks ago

“Paid £300 for a comprehensive inspection. It has been 7 days and no report or no replyed for the emails. Terrible customer service.”

Helpful Report

Posted 3 weeks ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across ERF while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. Their support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 1 month ago

“Absolutely disgraceful🤮 they left me in freezing cold weather. I called them at 7pm at night and they told me to wait the whole night until they find someone. I came home myself and left my car where it was which was dangerous. Absolutely disgusting.”

Helpful Report

Posted 1 month ago

“Firstly I am 73 years old ,the rac ap i can't understand, my renewal came through, I tried emailing rac to tell them I didn't want you renew ,did not get any response, then telephoned them got through to this bloke who does the renewals he sounded very tired, he ask me my details and said why was I not renewing i told him the price had shot up 40 pounds xtra ,then said he could play around with the figures I told him no just send me a email to say its canceled. Then then the email came through it said to log into my app ,did so but I could not find anything about the renewal being cancelled ,I don't know i would do if I ever broke with all this jargon ,its certainly has changed”

Helpful Report

Posted 1 month ago

“Do not take this breakdown cover. I waited 10h for rescue team to arrive. RAC never turned up, they’ve sent a third party company to assist with the job !! I paid 40£ for them to come out ! 10 h of my life wasted !”

Helpful Report

Posted 1 month ago

“On 7 February 2026, at 09:58am I placed my first call to RAC for a breakdown of my car. My fully electric vehicle had stalled suddenly at a four-way junction, blocking traffic. RAC initially said they would send an engineer. I waited about four hours; after that period, an RAC engineer arrived and informed me that the car would not start and that they could not push it manually. The engineer said he would call a recovery truck and prioritized the call because the car was blocking the junction. By that time, I had already contacted the police to block the road, as I witnessed at least three near-accidents caused by my car being in the junction. Two police officers and I waited for several hours. The police then attempted to push the car to a safe place, and we managed to do so after considerable effort. During this time, I repeatedly contacted the RAC call centre for updates. They kept saying that help was on the way. I asked them to speed things up and informed them that my phone battery was running low. When my phone battery died at around 17:15, I had no phone, no food, and no water. I waited in the hope that a recovery truck would arrive, but I waited until 21:00 and became frustrated, so I left the car and called a friend to come home. At 21:25, Dynes Auto Service called me asking where I was. I have never experienced anything like this in my life. It is the worst service I have experienced from RAC. I waited for nearly 12 hours, which I consider unacceptable and unfit for a breakdown service.”

Helpful Report

Posted 1 month ago

“Put 1 because 0 is not an option. Broke down and reported the issue. Told waiting time was upto 7 hours with minimum being 4 hours. I am a blue badge holder with my daughter in the car. Started getting really cold so called them back. As I am a blue badge holder I was told I had been upgraded and would be given priority and a 45 min slot. Time then went up another hour to possibly over 7 hours. Called back to ask why the priority hadn't happened and got fobbed off. The place I am parked told me its illegal to be here and are putting pressure on me. Reported that to the RAC who still cant improve the waiting time. I understand the may be busy but this is terrible. Sat cold and in pain wondering how a reputable company can have got to be in such a state.”

Helpful Report

Posted 1 month ago

“Shocking service attitude stinks and can’t fix burger all and if your break down on weekend leave it till Monday waste of time”

Helpful Report

Posted 1 month ago

“The rac are an absolute sham . Waited 5 hours in a dangerous place with a burst tyre. They couldn’t get any recovery to us until at least 7am in the morning . The time now is 23.45 and we’ve already been waiting for 5 hours. They told me if I find my own recovery they will reimburse me which I have done . Recovery coming in one hour. Surely that’s what I pay them for !!! Absolutely let down by the royal automobile association!!! Jokers”

Helpful Report

Posted 1 month ago

“Zero stars wasn't an option. Appalling customer service. Lone woman left stranded for 24 hours with no recovery, no communication and a recovery slot time that was in the past, in freezing temperatures in winter. Called RAC countless times and nobody able to provide any information other than 'the estimated recovery time says', despite the estimated recovery time being in the past. Left with no option but to organise my own recovery - RAC refusing to reimburse the costs and they believe their communication was acurate throughout, despite Tracey at the customer care team being unable to answer the question "what should I have done when my estimated recovery time had not changed in 6 hours and was literally in the past. (Estimate 10am-2pm - actual time 3.30pm). Incredibly poor customer service from Tracey who refused to provide any more guidance on what the correct course of action should have been, despite myself asking multiple times. Provided a £30 "gesture of goodwill for the delay" - which was an insult in comparison to the £190 I had to pay for third party recovery, as a lone woman who had been left stranded for over 24 hours. DO NOT USE RAC - THEY DO NOT CARE”

Helpful Report

Posted 1 month ago

“Car wouldn’t start after leaving some shops. Reported this at 2pm this afternoon, it’s now 7.45pm and still no sign of them. Absolutely shocking service. Will be cancelling my membership once I have got my car home and will be going with another company. They should be ashamed of themselves. Awful company!”

Helpful Report

Posted 1 month ago

“Currently been waiting 2 and a half days for a breakdown van to arrive. Not hours, that's 2 and a half DAYS!!!!!! Never waited for 2 hours with the AA, RAC a literal joke. Finally rang back, after 2 and a half days of waiting, and they are not sending a breakdown, a recovery is coming Monday now. The breakdown started Thursday morning the week before. Well done RAC well done. I will be contacting the ombudsman after this to cancel my contract. What if my wife and children had broken down Some where sketchy. RAC can not be relied upon, Signing back up to the AA who have never let me down in the 10 years we was with them.”

Helpful Report

Posted 1 month ago

“I received three years RAC breakdown cover with a new vehicle that I purchased. I usually use Green flag who I have been very happy with and still use alongside RAC. After two weeks of collecting my Dacia Duster it developed a problem with the electronic parking brake. The dealer said I needed to contact RAC assistance so that my car could be towed back to the dealer. What a nightmare! No one to talk to and to add to the extra stress of the situation I had to complete and online form before help was sent out. I was lucky that my vehicle was at home on the drive with reasonable lighting. I couldn't imagine completing the form at the side of a busy motorway in bad weather. I was given a three hour period as to when the engineer would arrive. On arrival I was told that there wasn't much that could be done as his diagnostics tool could not access my cars systems. He did eventually sort the issue but it reoccured the day after. Again I went through the same procedure and was allocated a slot only to find that my slot was then cancelled as there wasn't anyone available in my area so another slot was allocated for the day after. Absolutely appalling! I always thought RAC was the best rescue service..They absolutely failed today so much so I will stick with Green flag in the future.”

Helpful Report

Posted 1 month ago

“I been their member from over 14 years and when my policy was expired this year no one called me to renew nor send me any email/post. I made a complaint but no one replying to me complaint too. Very bad customer service now. Don’t buy RAC no more.”

Helpful Report

Posted 1 month ago

“Single woman left in isolated lane for 8 hours in freezing conditions. Then finally told at 10.20pm at night that she wasn’t covered as had hit surface water….. unbelievable (they had all details at 2pm) and really shocking…. So much for vulnerable female policy and promotion. And no way to contact a person. All phone lines diverted to answerphones. Dreadful ….”

Helpful Report

Posted 1 month ago

RAC is rated 1.4 based on 3,102 reviews