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RAC Reviews

1.4 Rating 2,382 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,382 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My clutch went on me on the way to Manchester. I phoned them at 06.15, they turned up at 10.15. The driver insisted I needed to steer my car behind a tow bar. When he uncoupling me he drove off and I had to push my car into a suitable position.”

Posted 4 weeks ago

“Twice had to call them out in recent times, absolutely terrible over 2hrs on both occasions just for change of wheel nearly 3hrs on 2nd occasion, they said I was priority being disabled! also priority being in a dangerous location! Both occasions they eventually sent a contractor, would better service just to sign up with other companies and cut out the middle man the RAC.”

Posted 2 months ago

“The breakdown service team needs to improve their service, first they are not accurate to find out what the car problem is, secondly they promised to come and take the car away to the garage, the person couldn’t turn up because he was off the night shift before, he can’t make it because the garage close soon, we took time off to waiting for them coming, they just keep changing the time to come and at the end they told you they couldn’t make it need to change another day, we waited another day keep calling him but not answering, very frustrating, during this breakdown service and it’s first time we use RAC breakdown service, it wasn’t pleasant at all.”

Posted 2 months ago

“RAC -LONG wait times. I'm taking 4 hours plus. Two years ago broke down evening time in -9 degree weather. Was told 4 hour wait and the engine wouldn't run to keep me warm. I broke down recently in Manchester and needed recovery -again 4 hour wait. Both times ended up making my own arrangements for recover.”

Posted 5 months ago

“It is such a shame that the response times do not support the knowledgeable, experienced and polite patrol who finally attended my vehicle the following day. I wonder if they are asking the patrols to attend too many callouts in their expected response times? The txts. that I received updating the call request, and staff answering the phone at the call centre seem to be in absolute choas. No Business should be getting this level of complaints and negative feedback. A complaint to the RAC seemed to be handled in an unsympathetic manner.”

Posted 6 months ago

“have been with the rac for over 20 years and have been great when we needed them; but the premiums have gone up every year. we were offered green flag with our car insurance that costs less for the same type of cover we had with the rac. we received notice from the rac about renewing our automatic renewal; last years premium was £208 this year £250, 20% increase. phoned rac to say we were not renewing this year. they asked how many cars we had, we have one car. they offered a reduced fee as we only have the one car, new quote £180; we have had only one car for 15 years now and they knew it. its about time they looked after their loyal customers.”

Posted 6 months ago

“Was with the RAC for 10 years and have seen its decline in customer service (over the phone/office). Hardly any correspondence from them but quick enough to take your money!”

Posted 7 months ago

“I am writing this review after spending 7 hours waiting for rescue by the RAC. This in a city and after being promised I was a priority as a single woman. Most of the time I was being told I was within an hour of being towed so I stood there on the verge all day. Kept calling their call centre (5 times) which were a bit slow calling back then stopped altogether. App useless, just kept lengthening the time. I cannot rely on them ever again, this was awful.”

Posted 7 months ago

“My motorcycle would not start at my place of work . waited 2 hours for a patrol and the mechanic did his best to fix the problem . Unfortunatly he had request a tow vehicle ..I waited from 5pm to 11.05 pm . this is just not acceptable and at one stage 10.30 pm the call centre suggested i leave my key and make my own way home ..my reply was quite heated as i did not want them turning up with my motorcycle in the early hours of the morning ..At 10.40 pm I finaly recieved a call informing me recovery would be with me in 20 minutes .. 5pm to 11.05 pm is simply not good enough from an established firm RAC. .. Anyone thinking of taking out membership should look into alternatives first .”

Posted 10 months ago

“My car was covered by the RAC under a Barclays Travel Plus plan. The X5 broke down with an major oil loss on 21st November on a live dual carriageway with no hard shoulder. First of all the RAC didn't answer the phone , wanting me to report it on line. Without my glasses , which I don't need to drive , I couldn't do this on my phone. They wouldn't attend without the police there so I contacted South Yorkshire police who moved it to a side street. Now in a 'safe place' the RAC subcontracted the recovery to Richford Motor Services (rated 1.5 on Yell) , who then took nearly 24 hrs to recover it to their compound. After multiple calls (always from me , never pro actively from them) and frustrations , the RAC took the job off them and on day 9 after the breakdown did it themselves , by which time the engine had seized and the car written off by the BMW garage. Everyone at the RAC was very friendly on the phone , but totally ineffectual , and 'concluded the matter' with a standard template letter , and an absolute refusal to discuss anything related to a service level agreement with either their subcontractors or me as a customer.”

Posted 1 year ago

“Poor response times was once told I had to wait 7 hours for a recovery whilst I had my 4 month oils daughter with me at night”

Posted 1 year ago

“Flat battery in Inverness. Was told to expect them in 240 minutes. Is 4 hours what they consider acceptable? When the guy arrived he was flustered and sweating. The RAC seem to be trying to do things on the cheap. Nowhere near enough mechanics on the road.”

Posted 1 year ago

“7.5 hours at m 6 service waiting for hire car to phone or help car lifted probably be home before me really let down”

Posted 1 year ago

“Absolutely shocking broke down on the m56 rang rac at 2.50 am sat up an embankment waiting on the rac .they arriver at 7.05 am ...I was initially told when I rang at 2.50 I would be waiting no longer than 40 minutes .I rang again at 4am only to be told I could be waiting for 5 hours ..disgusted”

Posted 1 year ago

“They always claim they will help you and work with you if you need it.That is so not true they are not willing to help at all and their communication with in the store is chaotic you will call and make arrangements and none of it was notated.lack of communication”

Posted 2 years ago

“For motorhome and touring caravan owners, if you have RAC Arrival membership check restrictions on my renewal it states a limit of 3.5 tons but on a flyer i received it states any size and weight i e mailed RAC but have not received any response i also e mailed the Caravan and Camping club who would not comment on any RAC practices perhaps because they offer free membership .”

Posted 2 years ago

“First time I’d use them and was a lone women by myself and waited nearly 5 hours. In the end they called a local guy who came straight away and sorted it. The girls on the phone were nice enough but just kept saying sorry but we’re busy. I’ll be talking to my bank who I have it through and advising they need to review why they use RAC.”

Posted 2 years ago

“My policy auto-renewed, and by the time the payment came through onto my card it was too late to get a refund. I didn't opt in, I just didn't realise it had happened. I feel it should be the other way round. It's also slightly worrying that the RAC holds my credit card details, I'm not sure anyone should be doing this without my permission.”

Posted 2 years ago

“price for cover goes up each year regardless. no reward for customer loyalty.”

Posted 2 years ago

“My vehicle wouldn't start yest as i went to go to hospital for treatment. We have home start with the RAC so we called them out. He said it looks like the battery because its showing only 60% He jump started it and got it running. Later that day we took the car for a 25mile run. The next day it went in for its M.O.T with a garage we completely trust. We was told that the battery is still running low, and would advise to get a new one. But as RAC put that new battery on last year 2020 It said we have a 5 year warrenty. So today we contacted RAC and explained what had happened, and what was advised to us. We said the the new battery had not even been on a year and so its still under warranty. They said they would get someone out to us (the lady classified it as an emergancy due to the fact its essential as I need it to get to hospital twice a week). When the chap came out, he tried to test the battery, but his computer said that it couldn't go any further as it read 12.5 With this he said that he could not put a new battery on. Although the warranty was still valid he said they changed the warranty rules last year and if they battery shows what it said on his computer he can't authorise the new one. This to me is madness, it under warranty... and our mechanic said that it was low and needs replacing as he didn't want it to happen again when I need it for the hospital. We will be ring back to discuss this further.......”

Posted 3 years ago

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RAC is rated 1.4 based on 2,382 reviews