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RAC Reviews

1.4 Rating 2,399 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,399 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional response from woman who took my call. I had had a blow out due clipping an old stone kerb while manoeuvring round a huge truck in a tiny village street. Prompt response from patrol but roads are very quiet in my area so no surprise there. I was met with scorn and snide remarks about my poor driving skills (did the kerb just jump up then?) and how "if people will buy a car without a spare wheel this is what happens. RAC cover comes with my car but would not choose to use them otherwise based upon this experience. Better training in customer service needed. Plenty of young people looking for work so get rid of these jobsworths who think they are too good for their job.”

Posted 3 years ago

“My car would not start so rang RAC at 4.00pm and they said someone should be with you in 90 minutes was stuck in my cold car with my daughter. After 90 minutes kept getting texts to say another half an hour after 4 hours got someone to jump start my car the service is appalling and I would never never ring for assistance from them. It took 4 minutes to jump start car . I would advise anyone using them to cancel the service id beyond believe.don’t think they would have turned up at all.”

Posted 3 years ago

“Had a flat tyre while taking my 2 small grandkids away for week end. Unfortunately I havent learnt how to change the tyre ( I have since) rung at 3.30 told I was in luck someone would be there in 90 minutes. After waiting 90 minutes and 2 small grandkids wanting a wee got a text saying another 45 mins. Then after 30 mins I rung them explaining my situation they said would try to get someone there within next 90 mins. They suggested to knock on a door to see if my grandkids could use a loo.... der covid! I went to shop 10 mins away although they said I couldnt leave car. Luckily a young gent from local kwik fit store drove past and stopped and changed tyre for me. RAC man arrived as last bolt went in. Too be far the RAC chaps are lovely blokes. And last time I broke down I waited 10 hours ... yes you heard right. Going to cancel my membership right now and go back to green flag. If RAC are in that much demand how about employing more breakdown recovery men. Or risk losing people's money and membership”

Posted 3 years ago

“try to complain about the way r. a. c. answer your call and tell you youre not a member even though you have been paying a direct for min 25 years evetually they come out for a puncture youre an oap and disable after 2 hours youre on youre way”

Posted 4 years ago

“Called R.A.C today and explained that my car was in a multi-story car park. Pointed out to the operator that there was no mobile coverage within the car park so I would not be able to take any calls if l was with my vehicle. I gave the name of the carpark. It's location but not the postcode. Which floor l was on and the aisle. I was told ut would be a 90 minute wait. After waiting 2 hours l called back to be informed my call-out had been cancelled due to the mechanic not getting a reply from me when he tried calling my mobile!? Waited a further hour for a mechanic to arrive who then informed me he had been to several other car-parks first because he had not been given the location information l had provided. I might have still been there waiting had l not called back. Very poor comunication.”

Posted 4 years ago

“RAC online. What a shame someone in the company has devised an online page where a BUY NOW button appears first. DRIVES new customers away to a competitor who fairly displays prices upfront.🤨”

Posted 4 years ago

“Up to last week I would have said the RAC was excellent however,Last week while on holiday in Cumbria I suddenly got a low coolant water light ,I stopped and checked and added coolant aftre driving a few more miles it came on again and being close to a garage I stopped on thier forecourt( as it was a narrow road)I did check with the garage and they couldn't repair my car .The car couldn't be moved because all the water had drained from the radiator so I phoned the RAC only to be told that as I was on a garage forecourt I would have to pay an extra £85 before they would turn out .I explained I had to turn onto the forecourt but was told that was it pay the money or they would not attend.When the engineer did arrive he had to take my car to a garage 18 is miles away he was very helpfull as was the garage repairing it for the next day.I consider demanding an extra £85 because I was on a garage forecourt was totally unacceptable .Beware of hidden costs with the RAC”

Posted 4 years ago

“Headline: Even their OWN STAFF admit the RAC routinely lies to customers. (Review anonymous to protect the identity of the patrol.) My car broke down on the Thursday morning. I got to work and phoned the RAC, and arranged for a patrol to be with me between 16.45 and 17.45 that evening. This was my first ever breakdown, and I was pretty impressed with how easy the service was. Having waited beside my car for an hour and 45 minutes, I called the RAC at 18.30 to see where my patrol was, and got told that I was his next customer, and he should be there shortly. He arrived at 19.30. Despite the long wait, I was nevertheless relieved to meet the friendly patrol driver. That was, however, until he said ‘Look, I won’t be able to fix your car by the roadside due to the nature of the repair.’ That’s understandable, I replied, I just need to be taken home (”

Posted 4 years ago

“I have been with the RAC now for many years, during which I have rarely had need to call them out. Every year, in recent times, they have written to me to casually inform me that my membership cost is increasing, usually in the region of 20% or more. Each year I have had to call their cancellation team and haggle to get my cover back down to the cost that it was previously. This year, however, I am not going to do this. I have moved my cover to a competitor and intend never to use RAC again. I can only imagine the number of people who, due to lack of time or attention, let them roll over their membership and are paying more than they should. This is wrong!”

Posted 5 years ago

“On Friday night I called RAC and they gave me an ETA of 3 hours which was bad enough, after waiting for two hours I called them again to learn that I had been booked in for 10.30pm - 5 hours after my initial call! I was fuming - they never even bothered to let me know - later they called me to tell me (after I had traveled home) that it would the following morning before they could recover my vehicle.”

Posted 5 years ago

“Very expensive service”

Posted 5 years ago

“Was on the phone for 40 minutes before anyone answered my call, then waited 4 hours for the RAC guy to turn up. I knew what had happened to my car, and I knew how to fix it, but I just didn't have the tools with me. He spent the next 40 minutes faffing around, going inside his van, speaking to me about what he thinks is best etc. The only reason i'm giving 2 stars is because he managed to find a bit of tube to replace the broken one.”

Posted 6 years ago

“Never I will recommend anyone, very power service, I rang for rescue at 7:45am this morning. Got told my rescue will be there for 10:30am but nothing turned up still and it's now 12:33 I'm still waiting. That's really wrong and annoying. They collect money every month but can't provide the service.”

Posted 6 years ago

“Never using RAC again, recovery membership - 40minutes waiting with no answer, got through in morning then told my car is just within 1/4 mile of house so need to pay more for home recovery upgrade. £15 upgrade but because you are upgrading on a breakdown there is a £25 fee on top. Engineer was good but call centre staff may require some empathy workshops. Customer service - that’s just policy sir - polite but pointless”

Posted 6 years ago

“I have been an RAC customer for years and always just renewed because it was easier. This year I received my renewal pack and discover that on the reverse of the policy schedule there is a breakdown of my payment schedule. My Breakdown Premium was £84.99 and there was an additional Arrangement and Administration fee of £40!! Making a total payment of £124.99. I call RAC as I have never before been advised of any arrangement fee, to be told that there is a new law in place where companies had to be upfront about all charges no administration fee. I told the guy that I thought £40 on a £84.99 policy was extortionate as this was nearly 50% of my actual policy added in administration fee. I was not offered any reduction in this charge and have therefore left RAC. I feel that they have been very crafty in the past by not mentioning this extra fee.”

Posted 7 years ago

“Broke down Sunday evening phoned to report this but explained no need to send anyone out at night arranged a recovery for next day between 10 & 11 am. Recovery arrived I explained the battery was low and it was a fuel problem. The fuel was not getting from the tank to the filter. He attached a starter pack turned the engine over then said it was probably the cam belt had slipped, took the inspection cover off cam belt and said that it was ok. He then laid on the ground and hit the fuel tank with his hand then tried to start the engine no luck.At no time did he run a diagnostic check but decided I would have to be towed to a local garage.Throughout this time he continually asked who done my servicing He was told a person in the next town,he then wanted to know what his name was and where workshop was This info I refused to to give him in addition to this he went to great lenghts telling me how I should consider having the cam belt changed He did at one point say how he was a mechanic and used to for a local garage this made me wonder if he was looking for work for himself or a friend. I only joined the RAC as part of a package with my insurance, if this is typical of their service engineers then never again”

Posted 7 years ago

“20:05 Motorbike puncture Tuesday night,on side of dual carriageway no hard shoulder. 20:10 RAC informed 'Be there within the hour'. 21:16 o RAC called very busy ( late Tuesday evening?) no patrol till 2245. Couple of near misses by lorries so had to push bike off and up sliproad for safety. 22:39 RAC called. No patrol available able to make temp puncture repair or recover. 'Will call local agent (subcontract recovery) 23:10 Westbourne motors arrive and recover to home at 24:00 excellent service by them. Even offered to take me and bike next day to local tyre shop. Will cancel my RAC policy and go to green flag who use local agents ( like Westbourne Motors) to deal with breakdowns.”

Posted 7 years ago

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RAC is rated 1.4 based on 2,399 reviews