RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,385 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,385 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down 7.00am still waiting to be recovered 2.30pm would not recommend RAC to anyone”

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Posted 1 year ago

“We unfortunately broke down on Sunday 14th August, we managed to pull over in a service station on the A40 northbound. After a five hour wait (apparently the rac man went to the wrong service station) another RAC driver Gary 3177 who had just completed another job came over to see if we ok. He called our insurers again and within 1 hour an engineer was on site, Gary remained with us and then took us on part 1 of our pick up journey as far as he could take us within his boundaries, he gave us a list of garages local to our holiday destination and set up the next pick up truck to take us to our destination. Gary 3177 certainly went above and beyond in his customer service. A huge thank you and well done goes out to him.”

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Posted 1 year ago

“Great service sorted my issue out . Well clued up cracking on in 34c.”

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Posted 1 year ago

“Quote on line excellent”

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Posted 1 year ago

“I’m not a customer of rac but just wanted to say a massive thank you to the lovely KEM who helped me jump start my car on Thursday the 28th of July 2022 in old park road Enfield en1 Honestly he was so lovely and really saved my day. I believe he is leaving in the next month or so otherwise I would consider becoming a member.”

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Posted 1 year ago

“Dan Nixon went out of his way to get my car going needed new battery a very pleasant chap and a credit to your company will be recommending RAC to all my friends and family good job done Dan Maria Hall”

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Posted 1 year ago

“I had a flat battery on Sunday morning in Bishopston, Bristol and contacted the RAC for help. An serviceman was with me within 10 minutes and was really helpful. He performed a number of tests on the battery having charged it, and gave me excellent advice to restore it to full charge. Thank you very much Gary, for your friendly and professional help, and full marks to the RAC!”

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Posted 1 year ago

“My car broke down yesterday in Amersham, as I was returning from a visit . It was a very hot day, and Rac people arrived within 20 minutes and towed the car to a nearby garage. Many thanks.”

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Posted 1 year ago

“I want to inform you I have just received the most superb customer service in relation to my accident report and claim. I have lost the persons surname but she was a South African lady with a christian name of Le-Nik. Pleasant, polite and calm, I could not have wished for better experience at this time of stress for me. Please pass on my gratitude and very best wishes.”

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Posted 1 year ago

“I had to leave a positive review for the excellent service we received today. They arrived to us within half an hour and went over and above to help us. The gentleman who towed our car was amazing and the gentleman on the phone really put me at ease. Thank you so much”

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Posted 1 year ago

“Had taken out key replacement option with my policy, best thing I have done. My key fell apart and it was covered under the policy with CPP. Top rate service from Mr F the technician. Fitted and progammed a new key in just a few minutes. Highly recommend that you take this option, these keys can be very expensive to replace, will definately take it out again on the next renewal. The calim was handled very well by CPP full marks all round. 10/10”

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Posted 1 year ago

“Well I would like to send a thumbs up for Jason at your Bristol office who guided me - very patiently - through renewing my RAC cover with my Tesco Clubcard Points. It was last Tuesday the 26th April '22, about 3.15 pm. He was patient and helpful. It took a long time to help us as we aren't computer savvy but he managed to get us sorted. SO WELL DONE JASON! Your patience and professionalism shone through.”

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Posted 1 year ago

“Automated system is awful however the engineer who came to my rescue was brilliant knew exactly what was wrong , very knowledgable and offered to get me home after getting car to the garage. He was a great member of the RAC force to represent recovery”

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Posted 2 years ago

“Could not start my car. Phoned RAC and they informed me that they would have someone out to me within the hour. It was actually 40mins and the RAC engineer was absolutely spot on in his diagnosis of my cars problem. Owen was his name and he serves the south wales area. He was so helpful and gave great advice on how to avoid the problem in the future. This is the second time I have used the service and have not been disappointed in their response. If what i saw is the standard of service, then they are doing something right.”

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Posted 2 years ago

“I Have 2015 Vauxhall Mokka Auto Had a problem , driving normally then power steered locked up and various warning lights came on , I managed to steer safely into the side of the road. I turned the engine off and when I tried to restart found out there was no response from the starter motor, also boot would not open . I contacted RAC who said they would get an engineer to me as soon as possible . This was approx 2pm , while waiting I was kept informed by text messages of the progress . At 3.30 I received a phone call from the Engineer that he was on route to me and would arrive in approx 10 mins, which he did. The engineer was very methodical and eventually diagnosed the fault to a dirty earth connection onto the bodywork of the car . He made good the fault and checked that everything was now working exactly as it should. I am extremely gratefull to RAC and especially the engineer Paul for a brilliant service .”

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Posted 2 years ago

“I had an issue with my Car battery, which went flat and RAC has appointed expert in short span of time. Daniel Hillier (2472) arrived in 15 mins and he was very helpful and informative. His experience was exceptional. He has verified thoroughly and replaced with new battery in no time by picking new battery from different location. "Daniel Hillier is very friendly and he is a great asset for RAC"”

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Posted 2 years ago

“I'd like to praise the way a RAC van stopped when I was clearly in trouble in a rather dangerous spot. Previously I'd been passed by a police car that hadn't stopped. I hadn't called the RAC and the diver didn't know whether or not I was a member when he stopped. I am. He was absolutely fantastic. Clearly someone who is just naturally helpful. Bright, cheerful, informative, reassuring and did everything he could to get me and the wife (who's disabled with MS), going again. Just brilliant. Anthony Jefferson is a very nice person and an absolute credit to the RAC and the world.”

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Posted 2 years ago

“Have been with AA for Roadside Assistance for 25 years plus. They would not match RAC 50 per cent offer, so I, reluctantly changed provider.”

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Posted 2 years ago

“I have just been talking to a man named Antony about my break down cover with the RAC. He was so helpful that i felt i needed to post a good review. People only seem to send bad reviews and dont recognise good service.”

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Posted 2 years ago

“Excellent service, I was informed that they were really busy and it could be three hours before rescue. I explained that it was an elderly gentleman driver who was somewhat confused. So it would help if they could keep in touch. The mechanic was really understanding and helpful and arrived within the hour, sorting the problem in no time at all, so impressed with the service. I have been with the RAC for many years now and consider them worth their weight in gold!! They are well trained and experienced, and above all, friendly with a good sense of humour! Well done RAC”

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Posted 2 years ago

RAC is rated 1.4 based on 2,385 reviews