RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,921 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down on asda was rescued by a very helpful patrol (chris) so thanks to him my car is now in garage. I even got a lift home with my 1 bag of shopping so thanks”

Helpful Report

Posted 1 year ago

“Very helpful man called amir helped to reduce my monthly premium and made me aware of benefits if download rac app”

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Posted 1 year ago

“I’m pleased to recommend the professional fund recovery service (wisetechhack@ gmail .com) They has the best and reliable fund recovery agency to help you get back your lost money, stolen crypto assets back. They are the real deal as I was able to recover my stolen USDT back after days of being depressed. This team brought back my lost hope, they are the best”

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Posted 1 year ago

“Have been with them on and off for years. Very happy. Renewed today for my wife. Discussed with Sally M at Manchester. What a wonderful telephone manner. Top marks to Sally!”

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Posted 1 year ago

“Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.”

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Posted 1 year ago

“While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.”

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Posted 1 year ago

“I had a car breakdown yesterday and called RAC rescue and they responded with friendly and helpful manner with an excellent turnaround time providing all support. Their mechanic Pradeep got my car up and running with his skills and expertise ! I am impressed by both RAC and all their mechanics, specifically Pradeep in attending car breakdown ! I am impressed by their service ! A big thank you to RAC rescue for excellent customer service and to all their mechanics, specially Pradeep !!!”

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Posted 1 year ago

“Steven came out today as car showing warnings and cutting out. Followed us to where we bought it. Couldn't have been more helpful. Lovely man thank you”

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Posted 1 year ago

“The patrolman Marc called us Almost Immediately and checked our location and advised of arrival time. Came was friendly and professional and found the problem straight away. Managed to call supplier obtain part and fix at roadside. Thank you for perfect service”

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Posted 1 year ago

“Absolutely fantastic service. Couldn't praise them high enough. Really nice guy.”

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Posted 1 year ago

“Rang the RAC to report breakdown @ 11.11 am Had a new alternator replaced and back on the road by 14.20pm . Quoted £375 for part but was actually only £261 .very happy with the service I received, the guy was very friendly, it was blowing a gale and pouring with rain and he remained happy. We bought him 2 coffees to keep him warm ☺️☺️”

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Posted 1 year ago

“Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy!”

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Posted 1 year ago

“RAC technician John (north east) was brilliant. Turned up quickly then spent time trying to find a garage that could take the car in. Most places wouldn't take it until January 23rd Thanks John”

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Posted 1 year ago

“Jhon the RAC mechanic that arrived he was very friendly and listened to what I had to tell him befor he had a look at my car diagnost the issue an delt with it accordingly”

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Posted 1 year ago

“Had a guy out today to check my car and I couldn't recommend him enough very friendly and informative I would 100%recommend rac if u have a problem with your car thank u so much rac”

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Posted 1 year ago

“Although the time slot delayed three times 😔 the patrol named Hardip is really nice!”

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Posted 1 year ago

“I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you”

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Posted 1 year ago

“AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY”

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Posted 1 year ago

“Martin came reassured both my passenger and myself.Couldnt repair the car so towed us home .He was the very very nice man that used to be used in the TV advert pleasant,professional and a credit to any company .Thank you Martin for reassuring a very anxious pensioner . CJamieson”

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Posted 1 year ago

“Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511”

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Posted 1 year ago

RAC is rated 1.4 based on 2,921 reviews