RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got stuck in Blackpool with a seized front break they acted swiftly after struggling a bit with the app. Stan the Mechanic got us back home very efficiently and courteously .”

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Posted 11 months ago

“The RAC tilt tray truck #609 driver Eddie from Serin Towing and Recovery is a brilliant operator. Eddie transported a very rare and expensive motorcycle for us after a breakdown. An absolute professional, thanks RAC and thankyou Eddie for looking after our ride.D”

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Posted 1 year ago

“After 19 hours finally I managed to get my car to the repair center. It took too long but to be honest when I met the recovery guy Dean (who was a third party recovery company) who managed to get me and my wife half the way to our home and then the RAC team member Blessing took over and recovered our car to the repair center. Mr. Blessing turned out to be a blessing for us. I read too many negative reviews about RAC, it could be distressing and frustrating but RAC is there to assist their customers and people need to keep some patience with them as what I believe they are probably short of staff around the M62 and M6. Anyways, I would recommend RAC and all the best.”

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Posted 1 year ago

“Mark sorted my battery out, was very professional and nice x”

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Posted 1 year ago

“Had a nice chap come out to me this morning, he was extremely handsome and helpful. He only had to replace a coil (?) but I would rather of let him smash my gearbox ;)”

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Posted 1 year ago

“Excellent service, thanks!”

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Posted 1 year ago

“Perfect service Came in 15 mins Fixed within 5 mins”

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Posted 1 year ago

“The call centre staff were so helpful. Kept me updated and patrol was there in no time. My car couldn’t be fixed there a then as it was a dpf issue so they towed me to a local garage. Fantastic service all round !”

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Posted 1 year ago

“Contacted RAC today spoke to Paulette at Bristol, very helpful and professional, would highly recommend”

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Posted 1 year ago

“Jack - ID number - 8477 Jack was polite and friendly with excellent communication throughout, keeping me informed of arrival time. Highly recommend Jack.”

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Posted 1 year ago

“On arriving at a site with my caravan had a problem with the jockey wheel and couldn't unhitch. Couldn't report on line but phone answered quickly and mechanic Kyle, arrived within 30 minutes and cured the problem within a few minutes. Couldn't have asked for better service! Thank you!”

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Posted 1 year ago

“I spoke with a gentleman called Jack Morley regarding my breakdown cover renewal. He was very helpful, clear to understand, friendly and had a proactive attitude. This made me feel confident in renewing my policy. Thanks Jack!”

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Posted 1 year ago

“The rac patrol (Brandon) was excellent. Good communication, quick response to my breakdown and a fast solution. This guy made a stressful incident, easy to deal with, I was back on the road in 15 minutes. Thank you Brandon, 5 stars for you.”

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Posted 1 year ago

“January of this year 2024 my son reported his van would not start at 7.20pm it took them till 1.45 am of the following morning to get someone to him and they said this acceptable well by by RAC Hello AA When renewal is due .”

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Posted 1 year ago

“Just spoke to a Customer Service officer named Gabriel located, I think, in the RAC office in Perth. Such a pleasure talking to her and she was so helpful and eager to help me in my difficulty. I had absolutely no problem addressing my issue and I am so grateful to her. A symbol of how a customer service officer should be. GREAT!”

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Posted 1 year ago

“Very happy with Chris from Cardiff very nice man, told me exactly what was wrong with the car, couldn't fix it so took me home, excellent service can't fault you when I needed you most. Thanks Chris, keep up the good work! 👍”

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Posted 1 year ago

“Wonderful response to our call today in the Forest of Dean x The young man who answered our call, but was originally from Romford as is my friend, who sadly we didn’t catch his name, was absolutely wonderful, waited while I ran to nearest house for postcode & after an hour and half our Knight in shining armour Clarke appeared, took us back to our holiday cottage & took our van back home, as we’re here for a wedding tomorrow x Were now now relaxing with a glass of wine after organising a lift to wedding tomorrow & family coming to fetch us on Monday x”

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Posted 1 year ago

“My car broke down this morning on the school run. The RAC came out straight away. Kept me updated, took me to the garage and made sure I was okay. I had a great man called Charlie & I cannot thank him enough. Thank you for the excellent service!”

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Posted 1 year ago

“Broke down on the side of a busy sliproad for the first time in my life. My clutch was bust and I couldn't move. On the edge of a mental breakdown, I rang RAC and my hero of the day, Chris arrived 20 minutes later. He cheered me up some and towed me to safety. Despite reeling over the cost of repairs, I am grateful to my past self for getting breakdown coverage as the expenses could have been far worse. I am also grateful for choosing the exceptional service that is RAC over it's competitors. Highly recommend, forever grateful. Chris - the man, the myth, the legend....cheers dude! 🙏 -Steve”

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Posted 1 year ago

“Amazing service. I had a puncture on the motorway. They were there within 10 minutes and had the tyre changed in 5 minutes - amazing!!! Really nice bloke that made me feel safe, even at the side of a fast rush hour motorway.”

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Posted 1 year ago

RAC is rated 1.4 based on 2,992 reviews