RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,961 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,961 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called RAC because my car would not start. A young man called Conner came out to me. It was my battery which needed replacing. Connor was very personable and very helpful. He was efficient and knew his job well. I was delighted with his service approach . Thank you so much for all your help as it was a very cold night and really icy. I would have been lost without my car as it’s my lifeline to so much . Thank you RAC for your valuable service. Patricia.”

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Posted 5 months ago

“I had spent 90 mins this morning stuck in the snow, not a member of RAC but a guy saw me at the side of the road and gave assistance, thank you so much, didn't get his name but he was in Wickersley S66 around 8.30am, my car was a black Mercedes, would love this to be passed onto him. Thank You 👍😊”

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Posted 5 months ago

“Brilliant used twice excellent booth time”

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Posted 5 months ago

“I couldn’t believe how quickly the gentleman, Glenn, arrived. He was very polite and so helpful, and fixed my issue in under an hour which included having to go and get a new battery for my car! I can’t be happier with the service the RAC have given me today Thank you!”

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Posted 5 months ago

“broke down in stafford on my way home from Oxford . Sam came to my rescue he was amazing so reassuring as i was very anxious about continuing my journey home. He got me home safely. His way was so professional and nothing was too much trouble thanks Sam”

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Posted 6 months ago

“Car died 80 miles from home with 4 kids in car and a lot of luggage was unfixable roadside I have recovery and onward travel extras which were only a few quid on top of yearly price they were with me around half hour after reporting breakdown . . towed me and kids 45 mins to my mums and got me a hire car in hour and half of arriving and then took my car 112 miles to my home address the same day my car was back at my address before I was ... brilliant service friendly staff and super helpful well worth the money .. honestly don't know what I would of done without them thankyou :)”

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Posted 7 months ago

“Wow this was my first call out since I joined RAC and the customer service was FANTASTICK Tony ARIVED on time and had my Harley sorted in no time quick temporary repair to the gear change got home safely a real FREINDLY guy TOTALY knoledgeble would RECOMEND RAC TO ANY ONE THANKS TONY KNIGHT OF THE ROAD OH YEAH MAN RIDE SAFE JOHN”

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Posted 7 months ago

“A really good bloke came quickly, diagnosed the problem (battery) quickly and accurately and got me a new battery. He explained what type I needed (lorry battery for an old landrover), went and bought one and fitted it to the battery chamber. That took 20 minutes. He was courteous and friendly throughout, even when I didn't answer my phone or wait for him to finish. Top job.”

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Posted 7 months ago

“Good service, professional staff and very helpful”

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Posted 7 months ago

“Great service today by a technician called adam who attended my mums honda jazz in the sk6 area of Stockport to replace a failed battery He was polite and very courteous to my mum who needs the ar for hospital visits.if somebody van pass on our thanks that will be appreciated My mums surname without giving to much away begins with TH and the car is a 57 plate.”

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Posted 7 months ago

“Thankyou partrolman Alex for the great service and advice, on time and very helpful, keep up the great work”

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Posted 8 months ago

“Being a scam victim can depressing, you were given empty promises. They usually stop replying after achieving their aim with hurts even more, i have been there too as i was too ambitious and wanted financial security which made me invest a huge chunk of my life savings. I never thought i would be getting back a dime back and already lost hope until i contacted a team which was just a leap of faith as i wasn't going to go down without a fight. CM, a recovery expert that helped me get a significant sum of my investment back. Do not brood alone, make a move too, send a mail to contactzattechrecvery AT G mail com”

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Posted 8 months ago

“17.9.24 Reporting breakdown was straight forward. Although no human option available to speak to. I gave all breakdown details via text. Technology was then able to pin point my exact location. Luckily I did have signal. Not sure how it would have gone if not, as there doesn’t seem to be any option to speak to a human in the initial process. James (breakdown recovery) then called me within a very short space of time to say he would be with me in 15 minutes. Thankyou James you were fantastic. Extremely professional, talking me through everything that was happening. Then went above and beyond and took me and the car the over half an hour drive home, after his shift has ended so I didn’t have to wait alone at the services for another pick up truck. By this point it was dark. Thankyou so much James, I really do appreciate what you did. ⭐️⭐️⭐️⭐️⭐️”

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Posted 8 months ago

“Shannon and Calvin are there best. Thank you guys very much for my two tvs and stands”

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Posted 9 months ago

“I had over years been an AA member and chose to switch to the RAC, best decision I ever made.. I had an issue injuly with my car bettery and called the RAC fror assistance the engineedr arrided some 1 hour later and after checking my battery told me it was difunked and that I needed a new one that he colud not replace. Haing told me this he called his conrol centre and explained my sitation and got them to authorise to replace the battery under my battery replacement clause in my policy which from a contractual stand point they did not have to do.. Its this sort of service that makes the RAC streets ahead of other breakdon services. I would recommend the RAC to be the first choice for everyone”

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Posted 9 months ago

“Reece (the mechanic) was fantastic. Can’t fault him in the slightest. Friendly to chat too, found the fault in my car and explained all to myself. Towed my car back to designed destination. First time using RAC and I certainly can’t fault it. Thank you again Reece for your help!”

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Posted 9 months ago

“Got stuck in Blackpool with a seized front break they acted swiftly after struggling a bit with the app. Stan the Mechanic got us back home very efficiently and courteously .”

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Posted 10 months ago

“The RAC tilt tray truck #609 driver Eddie from Serin Towing and Recovery is a brilliant operator. Eddie transported a very rare and expensive motorcycle for us after a breakdown. An absolute professional, thanks RAC and thankyou Eddie for looking after our ride.D”

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Posted 11 months ago

“After 19 hours finally I managed to get my car to the repair center. It took too long but to be honest when I met the recovery guy Dean (who was a third party recovery company) who managed to get me and my wife half the way to our home and then the RAC team member Blessing took over and recovered our car to the repair center. Mr. Blessing turned out to be a blessing for us. I read too many negative reviews about RAC, it could be distressing and frustrating but RAC is there to assist their customers and people need to keep some patience with them as what I believe they are probably short of staff around the M62 and M6. Anyways, I would recommend RAC and all the best.”

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Posted 11 months ago

“Mark sorted my battery out, was very professional and nice x”

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Posted 11 months ago

RAC is rated 1.4 based on 2,961 reviews