RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,385 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,385 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the time slot delayed three times 😔 the patrol named Hardip is really nice!”

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Posted 7 months ago

“I was very lucky to get a RAC man straight away.very nice guy and nothing to much trouble.we were in Kendal car playing up.battery loose .good job Richard thank you”

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Posted 7 months ago

“AFTER READING SO MANY NEGATIVE REVIEWS I DECIDED TO LEAVE A PERSONAL REVIEW I PHONED RAC TODAY AS MY CAR WOULD NOT START OUTSIDE MY HOME A PLEASANT LADY CALLED SIOBHAN WAS WITH ME IN LESS THAN AN HOUR AFTER CHECKING OUT WHAT THE PROBLEM WAS AND BEING VERY INFORMATIVE TOLD ME IT WAS THE BATTERY AFTER DISCUSSING THE PRICE ETC WITH ME I GAVE HER THE " GO-AHEAD" TO REPLACE IT, I WOULD DEFINITELY RECOMMEND RAC TO ANYONE THIS WAS THE FIRST TIME WE HAD TO " CALL THEM OUT" ,AND SIOBHAN " MADE" THE EXPERIENCE A VERY GOOD ONE ,SHE IS AN " ASSET" TO YOUR COMPANY”

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Posted 8 months ago

“Martin came reassured both my passenger and myself.Couldnt repair the car so towed us home .He was the very very nice man that used to be used in the TV advert pleasant,professional and a credit to any company .Thank you Martin for reassuring a very anxious pensioner . CJamieson”

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Posted 9 months ago

“Today I phoned RAC to cancel my breakdown cover. I'd meant to cancel it a month ago but forgot and discovered that it had been renewed and the money taken from my Bank account ! However, a gentleman called Shahan dealt with my call and all is now sorted. He was super helpful, polite, friendly and very patient. It took an hour to bring my payment down to something that I could afford - and still have the cover I needed. Shahan was determined to help me stay with the RAC without being pushy. May all the staff who answer RAC calls be as good as Shahan - couldn't fault him. Teresa Domene Membership number:- 7765812511”

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Posted 9 months ago

“Call breakdown engineer today, Joshua was just brilliant. Kept me informed & got me to my local garage within 20 minutes. Thanks very much Joshua”

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Posted 9 months ago

“My car broke down just as I arrived at work on Thursday 29 June. I telephoned the RAC immediately, the patrol vehicle arrived 20 minutes later. The patrol mechanic, Chris, quickly diagnosed the problem, (broken gear shift cable) within a few minutes. He sourced a part within the next few minutes and organised delivery to us. The part arrived about 40 mins later. Fitting the part proved to be very difficult an awkward and Chris worked really hard to fix the problem. He was good natured throughout and worked tirelessly on the repair, he really worked hard and finished the repair to a very high standard. I can only thank Chris and highly commend him for his attitude and skill he demonstrated. The cost of the parts were reasonable and fair Well done by all those involved and ten out of ten for service”

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Posted 9 months ago

“I have had an incredible experience with RAC home insurance. I was hoping I’d never have to make a claim but when I did they made it so easy and stress free. I had slight water damage to my kitchen and they quickly organised repairs no questions asked. All the contracted tradesmen were extremely professional and efficient. Thank you RAC.”

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Posted 10 months ago

“This service is vey bad I will not be using them again they take your money and do not even bother to answer the phone always saying sorry we are busy will get back to you but they do not rubbish service”

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Posted 10 months ago

“I locked myself out of my car n even tho the RAC man coldnt get boot open due to fallen keys jamming lock were keys were he clambered thru my car n after alot of huffing n puffing managed to open boot frm inside n retrieved keys..sooo thankful to him as I was 200miles frm home👍”

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Posted 10 months ago

“I am writing as I wish to commend the hugely kind and efficient recovery help of Mr Paul Heath 3134 at RAC, following an upsetting incident in which a bus collided with my car and drove away in view of passers by and captured on CCTV. I had spent over three hours awaiting another company’s assistance the previous night only to find they had called the wrong vehicle for the job, and had an unhelpful and unsympathetic call with my insurance company the following morning that left me feeling all the more shaken. Paul was something of a hero following this - he arrived on time and saw that I was visibly shaking, gave me the time I needed to accurately report the situation, assessed and documented the damage comprehensively before taking great lengths to relay this detail to my insurance company, and importantly described to them the severity of the collision. Paul even went above and beyond to check with two passing bus drivers where their depot was for the insurance company to investigate, helped pick up pieces of the bus paint/casing from the ground to collect as evidence, and reminded me to notify the Police. He took such care and sensitivity to deliver the probable bad news and I can't express how much of a positive difference his patience and clear communication made at a time of sadness and worry. I owned my car and looked after it with so much love and brilliant memories over 14 years, so I appreciated Paul's outstanding communication even more, his respect for my poor car ensuring I had all of its contents, and practical care following a hit and run incident like this. Thank you for your amazing help again, it definitely deserves recognition within the RAC!”

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Posted 10 months ago

“I love this store! Amber and her crew are awesome and understanding people! They still treat me with respect even tho my card had issues at times or I always forget! Gotta live it I'm probly there biggest pain, but I will never deal with another store I don't care if I'm in a different city they are awesome!!”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“I spoke with Caroline today and she was amazing thank you so so much x”

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Posted 10 months ago

“The Rac man called Ollie was really polite and really helpful.it talked me the various issues I had with the car and and then sorted out. I really feel he is a real asset to the Rac. He really put my mind at ease.”

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Posted 11 months ago

“I would like to say a big thank you to The RAC, in particular Rick 2036, who was the roadside and breakdown mechanic. On Sunday 14th May, 2023 my car broke down. Rick 2036 showed alot of compassion and empathy to me and my elderly mother. Rick 2036 was courteous and very profession after dropping us back home Crosby, Liverpool, on what was a very stressful day. Well done Rick 2036 for your sense of humour also, which brightened our day up. Thank you so much.”

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Posted 11 months ago

“I would really like to thank the call handler who took my call last night.I have RAC breakdown cover as part of my insurance policy.I have never had to use it before but last night has been the exception.I was a bit anxious and initially couldn't identify by name the road my car was on but the handler was patient and understanding while he searched the map.He informed me of expected delays to my car being collected and unfortunately for him he may have heard how bad the rest of my week had been (sorry 🙂 ) but at all stages he was kind and patient. The actual company who collected my vehicle contacted me quicker than expected.They arrived at the approximate time they had estimated.They also did any amazing job.I can't thank you all enough.Great service.”

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Posted 11 months ago

“Thanks Harry, great response to "towing callout" Fast proffecional approuch Made it easy and fast no damage when towing , good comunication skills and happy to be of service Same went for RAC assistand who took the call thankyou regards Hayden”

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Posted 1 year ago

“Excellent service when our motorbike broke down..they were with us so quick..Well done and Thankyou 🏍️🏍️🏍️”

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Posted 1 year ago

“Excellent service lovely chap ,can’t thank him enough .It had been a long busy day he arrived at 5pm we had a laugh you’d have thought we were first call.Delivered our car to garage and got lift home,we were fed up with our car ,but he made us feel better .Thanks.”

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Posted 1 year ago

RAC is rated 1.4 based on 2,385 reviews