RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd like to praise the way a RAC van stopped when I was clearly in trouble in a rather dangerous spot. Previously I'd been passed by a police car that hadn't stopped. I hadn't called the RAC and the diver didn't know whether or not I was a member when he stopped. I am. He was absolutely fantastic. Clearly someone who is just naturally helpful. Bright, cheerful, informative, reassuring and did everything he could to get me and the wife (who's disabled with MS), going again. Just brilliant. Anthony Jefferson is a very nice person and an absolute credit to the RAC and the world.”

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Posted 3 years ago

“Have been with AA for Roadside Assistance for 25 years plus. They would not match RAC 50 per cent offer, so I, reluctantly changed provider.”

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Posted 3 years ago

“I have just been talking to a man named Antony about my break down cover with the RAC. He was so helpful that i felt i needed to post a good review. People only seem to send bad reviews and dont recognise good service.”

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Posted 3 years ago

“Excellent service, I was informed that they were really busy and it could be three hours before rescue. I explained that it was an elderly gentleman driver who was somewhat confused. So it would help if they could keep in touch. The mechanic was really understanding and helpful and arrived within the hour, sorting the problem in no time at all, so impressed with the service. I have been with the RAC for many years now and consider them worth their weight in gold!! They are well trained and experienced, and above all, friendly with a good sense of humour! Well done RAC”

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Posted 3 years ago

“I can not thank RAC enough. ESPECIALLY the man who came to move my car. I was in hove & my car was 3-4 miles away, meaning it would have taken me over a hour to get to it. He came out of his way to come and pick my keys up from my home and go and collect the car. Then also put my bumper back on that had been pulled off. He was the most helpful, politest and professional man ever! His name was Gaven (3246) … I suffer with anxiety and this man helped me so so very much. I’m truly grateful u have such great staff working for you. 100% recommend this breakdown service. Thanks so very much ☺️”

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Posted 3 years ago

“RAC always come less than an hour if I need them. Flat battery they can organise that for u with a discount . The same for the tyres . They can replace 4 tyres for half the cost”

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Posted 3 years ago

“My wife and I suffered a puncture on the very busy M6 motorway. We called out the RAC and 15 minutes later Duncan arrived. He was awesome and delt with the very dangerous situation brilliantly whilst keeping us safe at all times. Excellent service and highly recommended. Thank you so much Duncan. Ronnie and Lesley”

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Posted 3 years ago

“We just had battery in our car changed only $199 for 36 months warranty "Good value for money"! Also our car vas broken down due to serpentine belt problems RAC fixed it up in no time Thanks again”

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Posted 3 years ago

“I for the first time had to use my breakdown cover with Rac for the 1st time.We were 200 miles from home and had a coolant leak.Made the call arrived within 1 hr.Our Respondant Roger was absolutely brilliant he identified the leak and carried out repair explaining what he had done ✅ Brilliant service”

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Posted 3 years ago

“Thank you to James Weir Belfast who came to my assistance when my battery was flat. I had a very difficult day and he was quick, efficient and put me at ease.”

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Posted 3 years ago

“Broke down today have a really friendly gentleman. Within 40 mins and he had a new battery in within 10 mins. Peace of mind is priceless Thankyou rac”

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Posted 3 years ago

“I want to thankyou so much for your prompt attendance in what I thought was going to be a very long wait due to inclement weather conditions.the mechanic who attended to my breakdown must be praised for his polite professionlism.a big thankyou.also he followed up by texting to see that I had arrived home safely.many many thanks 5 star service”

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Posted 3 years ago

“Broke down and called the RAC. Told them the problem and within a couple of hours my car was picked up and taken to the garage of my choice. Excellent service.”

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Posted 3 years ago

“ROAD SIDE pick up guy came on time and told me what to do”

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Posted 3 years ago

“Battery replacement, excellent service good price professional and friendly service. RAC has never let me down.”

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Posted 3 years ago

“I spoke to a VERY HELPFUL CHEERY lad called Jordan, he was a real sweetie and helped me solve 2 issues,im very grateful.!!!😄😄😄👍🏻👍🏻👍🏻”

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Posted 3 years ago

“I broke down today on the M25 motor way with my friends. I am with RAC and I would like to thank Armajit for picking me and my friend up and getting us both home safe. Including organising a taxi and bringing our car home safe. Thank you so much.”

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Posted 3 years ago

“Today we discovered a flat battery,and Mark arrived very quickly.The battery turns to be beyond help and we decided to take it to our local garage while Mark had got it going ,but not trusting it,he followed us and stayed with us till he was satisfied we were ok, very kind man! We were very impressed,Thankyou Mark.Dunston Lincs.”

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Posted 3 years ago

“Hi i wish to thank RAC for rescuing us while on Holiday 90 miles from our home . They were absolutely brilliant. My husband is disabled he couldnt get up in the lorry that was taking us home . They put taxi on one that he can get in and took us all the way home. Bought our car back on the lorry .and put it out side our back door. We was so happy will stick with them . Kind regards to RAC .”

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Posted 3 years ago

“Very friendly and reliable and quick”

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Posted 3 years ago

RAC is rated 1.4 based on 2,992 reviews