RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,930 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to let you know that your engineer Marcullus Howes number 3743 who attended my car today did a fantastic job.The problem was that my car had been fitted with an immobiliser that was not working. Marcullus was punctual and rang to advise me what time he would be arriving. He quickly found the problem and disconnected the faulty system even though a locksmith sent on the previous day (from an independent company)had said it was a fuse but could not find the fuse box. He was very polite and professional and a credit to the RAC Also your agents on the helpline were a credit to your company. I recieved text messages every 30 minutes to let me know the status of my call and Marcullus rang me to say he would be 25 minutes. Please could you pass on my thanks to everyone involved.”

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Posted 3 years ago

“Great website. RAC membership makes you feel that you are in safe hands should something go wrong and that you are valued as a member.”

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Posted 3 years ago

“On our way home from a trip on the NC500 we broke down 200 miles from home. Our hose on our van had split causing all of the water to escape. We realised that this could be serious, but Mark from the RAC covering Ayr and Newton Stewart came to our rescue, he was professional, patient, and friendly, he replaced the hose that was worn, and got us back on the road, when we had travelled a few miles we stopped to top up the water as it makes its way around the system, Mark saw us and pulled in to ask if we were okay, he went above and beyond to help us, big thank you to Mark, we appreciated his help.”

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Posted 3 years ago

“Very polite and helpful. Couldn’t do enough for us. Didn’t have to wait long. Thank you Chris Lewis 1697. You are a credit to your company.”

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Posted 3 years ago

“Originally, when I called up they said it would be up to a 3 hour wait before someone could come up, which was a little frustrating. Luckily, Simon showed up just over an hour later. He was really friendly and the customer service was excellent. Luckily the issue with the car was only minor and Simon was able to resolve it there and then! I don’t normally care enough to write good reviews but fair play to RAC Southampton and fair play to Simon for their quick and professional service.”

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Posted 3 years ago

“We were stuck on the m54 with a rear blow out with no spare on one of the busiest days and Marc from RAC put a temp wheel on and sorted out a replacement aswell as following us there and making sure we were OK. He even recommended places to go when we finished our journey, faultless !”

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Posted 3 years ago

“Cannot fault the service from the RAC. My battery went flat and within 15 minutes I had a call from the driver James to say he'd be with me in 20 minutes. Sorted my car straight away, gave very good advice, am extremely happy with the service I received today. Thank you!”

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Posted 3 years ago

“We have just had excellent service from one of your patrolmen. My car didn’t start this morning - a major problem as we are an elderly couple and I am the full carer to a 93 year old, so I need a functioning car. After some difficulties ( why do you not have a straightforward phone number for emergency any more? ) I managed to report this on line. Dean rang us, came promptly, diagnosed the problem, and got the car working again with a new battery. He was pleasant, friendly, and very thorough and efficient. Thank you very much, Dean.”

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Posted 3 years ago

“Broke down this morning pleased to see a happy face Peter the recovery man very helpful and friendly 10/10 for Peter thank you so much (Churnwood rd off Weston ave Huyton Liverpool )”

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Posted 3 years ago

“They are a very great group of guys and lady team.they are really understanding to your needs.meeco has a great team at the Youngstown shopping center”

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Posted 3 years ago

“Nasty service from start to finish will change made me wait for more than 4hrs everything I rang more lies, was speaking to a operater as we were speaking she passed me though to the automated service to let me know what to do in a dangerous situation rubbish”

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Posted 4 years ago

“RAC recently offered a free upgrade to my cover, giving me extra peace of mind should I be unfortunate enough to need their help.”

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Posted 4 years ago

“Spoke with Kate at west Perth RAC this morning and her manner and customer service was exemplary. Friendly professional and very helpful. Well done.”

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Posted 4 years ago

“Just broke down on Ashton avenue Mt Claremont and RAC responded quickly and efficiently.... (Thursday 18th March) Joel provided friendly and excellent service! Thankyou Joel”

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Posted 4 years ago

“Syed took my phone call and was calming and reassuring. Within a very short time Greg arrived and diagnosed the problem with my crv. Greg organised a tow truck and Simon arrived within an hour and took charge. Thank you rac 😊”

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Posted 4 years ago

“While taking my nephew and son to play football my car got excessively stuck in the mud, Craig McMillan patrol no. 4672 Could as easily left as I had no towing eye and I was seriously stuck in mud he persisted and managed to get me out a mudslide I’d created. Can’t thank him enough as I felt silly as I’d got in that position and I was starting to panic, top service and professionalism from this patrolman 🙌”

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Posted 4 years ago

“Hi, Last night a very polite and well mannered gentle man from r, a, c came to fix my faulty wheel. He did a very good job. Quick and efficient. Thank you so much r, a, c. Kind regards, Sophie Edginton”

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Posted 4 years ago

“A big thank you to the rac for fixing my car it took a little longer than normal but I was at home safe and sound more so during covid 19 keep safe look after yourselves your doing a great job 10/10”

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Posted 4 years ago

“Would like to recommend my patrolman ( Alistair ) for his professionalism and expertise in getting my car back on the road, he went above and beyond the call of duty and I can't thank him enough, Mr Jones, St Mellion, Cornwall, callout Sunday afternoon 28th February 2021”

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Posted 4 years ago

“A very good well mannered gentle man attended my car that had a flat tyre. The wheel nuts were jammed on my car wheel with puncture. Took engineer over 2 hours to unlock wheel nuts. Polite and very effecient engineer.”

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Posted 4 years ago

RAC is rated 1.4 based on 2,930 reviews