RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,403 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,403 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just broke down on Ashton avenue Mt Claremont and RAC responded quickly and efficiently.... (Thursday 18th March) Joel provided friendly and excellent service! Thankyou Joel”

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Posted 3 years ago

“Syed took my phone call and was calming and reassuring. Within a very short time Greg arrived and diagnosed the problem with my crv. Greg organised a tow truck and Simon arrived within an hour and took charge. Thank you rac 😊”

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Posted 3 years ago

“While taking my nephew and son to play football my car got excessively stuck in the mud, Craig McMillan patrol no. 4672 Could as easily left as I had no towing eye and I was seriously stuck in mud he persisted and managed to get me out a mudslide I’d created. Can’t thank him enough as I felt silly as I’d got in that position and I was starting to panic, top service and professionalism from this patrolman 🙌”

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Posted 3 years ago

“Hi, Last night a very polite and well mannered gentle man from r, a, c came to fix my faulty wheel. He did a very good job. Quick and efficient. Thank you so much r, a, c. Kind regards, Sophie Edginton”

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Posted 3 years ago

“A big thank you to the rac for fixing my car it took a little longer than normal but I was at home safe and sound more so during covid 19 keep safe look after yourselves your doing a great job 10/10”

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Posted 3 years ago

“Would like to recommend my patrolman ( Alistair ) for his professionalism and expertise in getting my car back on the road, he went above and beyond the call of duty and I can't thank him enough, Mr Jones, St Mellion, Cornwall, callout Sunday afternoon 28th February 2021”

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Posted 3 years ago

“A very good well mannered gentle man attended my car that had a flat tyre. The wheel nuts were jammed on my car wheel with puncture. Took engineer over 2 hours to unlock wheel nuts. Polite and very effecient engineer.”

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Posted 3 years ago

“I broke down at a busy junction and called the rac. The mechanic, called Daniel, came within half an hour, told me what was wrong with my vehicle then towed me to a garage. He was polite, told me everything I needed to know and explained what would happen as I was being towed. If I didn’t like being towed just to beep my horn. Thank you for a great service. Highly recommended.”

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Posted 3 years ago

“My campervan had a flat battery because it hasn’t been off the drive for so long. The RAC came within the specified time (up to 90 minutes) and phoned to say where they were when on their way. Did lots of diagnostics, tried to jump start the battery, but it was shot. Fitted another one. No fuss. Very satisfied with this side if the business, but less so with the customer service team afterwards (see separate review).”

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Posted 3 years ago

“My daughter had a blown out tyre on the M40, the RAC where excellent, they told her she was a priority and were there within 45 minutes, he then organised an out of hours tyre replacement firm to come to the car, which was also done within 40 minutes. she was back on the road thanks to both these 2 great gentlemen, who were polite, kind and very professional. Have been a member for 10 plus yrs and wont be changing anytime soon.... Thank you”

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Posted 3 years ago

“Turned up within time promised. Called to keep me updated on arrival and was pleasant the entire Time. Reiss 4273 really loves what he does and got the problem sorted due to patience and knowledge. Happy with service.”

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Posted 3 years ago

“Your mechanic 1262 was a very nice polite helpful man . Most impressed with his service and help , he really tried his. Up most to get my car going but was unable . Top bloke , give him a pay rise he's worth it”

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Posted 3 years ago

“Had to leave a review for the rac service and especially the garage that fixed the problem. The patrolman was professional and knowledgeable and diagnosed the issue quite quickly. As it was early, 6: 30 , and no garages were open he stayed until he could get in contact with one. The garage in question was James Price in Walsall. I couldn't have gone to a better garage. Even though they were busy, they managed to get the faulty parts replaced and get me on my way in the same day. 5 star service all the way. Recommended 100% James Price.”

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Posted 3 years ago

“Great service today by the RAC. A brilliant mechanic turned up in quick time and fixed my car. Mechanic named joe employee number 2299 was really polite and extremely knowledgable and fixed car in quick time.”

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Posted 3 years ago

“Have been a continuous Home & Roadside member since 1977 { over 43 years } Best money spent for a years worry free motoring. Obviously the Mechanics are of different ability due to age and experience but they have always done their utmost to resolve all issues. Having a 1989 Mercedes and a newish vehicle also, its the luck of the draw which Mechanic you,ll get. But overall am very happy with the service they provide.”

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Posted 3 years ago

“excellent service from RAC was updated every step of the way, Andrew from widnes superb and in every way professional , well done glad to be a customer.”

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Posted 3 years ago

“Broke down on the m25 , they came pretty quick told me my cam belt had snapped . Waited an hour then they towed me back all the way to bexhill. A great service and will always use them.”

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Posted 3 years ago

“After having the car serviced at the dealers a couple of weeks ago and after driving home from work the fuel feed line blew off. RAC were called and identified a school boy error, line not fixed completely, hence blow off. Young man called Shaun quickly fixed the problem. He also gave some great advice . Would recommend 👌 RAC to any one top guy Shaun.”

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Posted 3 years ago

“Broke down not far from home early hours Sunday 15th so left the car and walked home, went back at 7am to see if the car would start, no good!! Notified RAC of my breakdown on line as the 'rescue me' wasnt working on the app, 20 mins later Iain I think he was called was there, no gargon, no bull shitting, showed me exactly what was wrong and what needed done, hooked up his battery booster to my battery so I could drive the 8 miles to the RAC approved garage while he followed, got me in for the next day and my car was made a priority job as I needed it for work. He then brought me home and explained all the advantages of my membership some of which I didnt know. Class service all round”

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Posted 3 years ago

“Hi my name is FIAZ ASHRAF I live in Worcester and needed breakdown service a man named JOHN MOFFAT came to my rescue within a hour of phoning them he was really helpful put air in my tyre and jump started my car he is a asset to the company would recommend John Moffat for recovery thanks RAC”

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Posted 3 years ago

RAC is rated 1.4 based on 2,403 reviews