“Took 4 calls and 1 email before got promised to refund for items cancelled as can't fulfill. Today get email company going into administration process and to claim back from PayPal.”
“Yup....they have gone into administration but still took my money knowing this. Did you know the CEO is Chris Griffin? If he is the same as the fat kid from Family Guy no wonder this company is just one big joke.”
“DO NOT USE! Like many other customers Paid money Not received order for 8 weeks Asked for refund and no reply. Obviously fraudulent or going into liquidation”
“Would give zero if i could - does not even deserve 1 star. They stole my money and never sent me my goods. I contacted them many times via email they never respond. I tried calling them and their customer representatives are mostly "unavailable". I managed to speak to 1 rep ONCE and she said that out of the 10 items in my order they could only fulfill 2. I said OK just send me my 2 products and refund the rest - she said that's been done for you now. Weeks later - still NOTHING from them. No products, no refunds, and no responses to emails or calls. This company should be reported to the authorities as they are clearly stealing customers hard earned money. Please do yourselves a favour and do not deal with this company. You'll just end up with unnecessary stress, wont receive your goods and wont receive your money back either. KEEP AWAY!!!!”
“Ordered and paid for 4 items on 01/02/20. On 15/02/20 received an email stating that all items are delayed but would be dispatched by 29/02 and with me by 03/03. Still not received on 05/03 so tried calling but call centre is closed (? on a week day, during office hours!). Website advises to use web chat but this is not available either, also says can email and will get a response within 24 hours. I therefore sent an email as this is the only way I can contact them and got an automated response saying it can take 20 days to get a response! Absolutely no good to me as I needed the items for this weekend- what’s going on Secret Sales? !!!”
“3 orders paid for. Nothing supplied, emails ignored. Eventually they tell me they cant supply and refund one order. they cancel one order but don't refund and don't respond
AVIOD”
“PLEASE BEWARE
ordered a handbag before Xmas and still not arrived, tried to contact for 4 weeks no joy, I have asked. For a refund but just being ignored, save yourself the hassle.”
“4 orders accepted and payment taken. No contact and 6 weeks later (when pushed) they cancel them stating that the items are not available. Absolute con of a company.
I will take legal action against them...
They advertised items for sale
I purchased them as advertised
They accepted the payment creating a legally binding contract
They then break this contract by not fulfilling their part of the deal. I do not accept them repaying my monies....I want those items that I purchased
WILL NEVER BUY FROM THEM AGAIN....BEWARE”
“I think there is some fraud going on with this company. I have written several times chasing my order .. no response on where the item is... today received the following email.... please beware”
“I made a purchase on 31st January and on 25th February i was told that the items i had purchased all are out of stock and my purchase will be refund! This after me chasing 4 times by email and had nothing back then twice on the phone. As i paid with my credit card, i had to pay off a purchase that i NEVER received after a month!
I would not recommend this this site at all!”
“Unbelievable, how this site is still operating?! Is it okay to take a customers money, have it sitting in their account, accruing interest, and the customer Is only told item no longer available, once they check why the delivery date was not met?
Surely they are in breach of selling practise?! As for customer care, it’s non existent! Horrendous company, surprised they are still operating?”
“I placed an order on 7th Feb and have not heard back from the company. I wrote to their customer services department on 13th Feb to ask about my order and got an automated response about receiving the query and That they will revert ..,and they still haven’t written back.. If I look online in my account all it says is that the order is confirmed ..”
“I bought few items and they didn’t delivery. After 2 months they said that they didn’t do delivery to Ireland anymore. But in the website was saying that they do the delivery to Ireland.
After all the bad customer support they did the refund in many parts. After 3 months aí still with the money to receive back. Definitely one of the worst company.”
“I order three bags for Christmas presents. Only was delivered. I contacted secret sales on several occasions to be fobbed off with a ticket number. I had so many ticket numbers in the end I didn’t know what was what. I got reimbursed by palpal in the end. I will never order from this dodgy company again. They are cowboys. This is the second time this happened to me. They need to be looked into ASAP...”
“Update on last review.till have not received re-fund several phone calls and e-mails later.Now simply get cut off I phone yet again.Going to credit card account to get my money back.”
“I ordered 2 bages in a recent 50% reduction. My order went through fine, I got acknowledgement, I was told approximate delivery dates, my money was debited etc.
A couple of days later I checed the order status online and for some reason could no longer find the order listed.
I contacted customer services who confirmed "....it appears that there has been an internal error and the funds were taken from your PayPal account, but the order didn't reach our system. I am going to manually push through your order for you, and this can take up to 24 hours."
24 hours later instead I received a full refund and was told "....we were unable to push this through for you".
I checked the Secret Sales website and saw that at least one of the bags I ordered was still available, so asked if they could just not fulfil a partial order and send me the bag - which I should have got for a fantastic 50% off.
Unfortunately, Secret Sales refused to do so "....while I certainly appreciate your frustration, regrettably, we're no longer able to honour this discount for you.". I was further told to keep an eye on future promotions to see if I was lucky enough to be able to order it again !
What shoddy service. I can understand that errors happen, but I'm not satisfied that the company refused to patially rectify a problem created by them by simply sending me the bag that is still in stock!”
“Do not touch this site! Lately, after several successful orders it is a disaster.The quality of some items is very poor and I am still waiting on a re-fund I requested ,after 3 e-mails 4 phone calls and then being put on hold and simply cut off.Wont be shopping here again”
“Ordered a lia biassoni handbag on 10th December which eventually arrived today 23rd January only to find it has the name vera pelle on it!! But the card and dust bag state lia biassoni....looks and feels cheap! Do not buy from them. Reading the reviews I'll be waiting a long time for a refund.”
