“I just saw Toad the Wet Sprocket in Reading, PA & they were fantastic!
Getting my tix through Stubhub was easy-peasy! This was only the 3rd time I’ve used their service, but it’s actually gotten easier for me in that short amount of time, and I intend to use them again, in fact, coming up soon!
Additionally, the seat prices were GREAT!
Also, I can’t begin to tell you how perfect it is that you include all the fees upfront in the cost of the ticket. Anyone who has ever used online ticket services before always shudder at the thought of how many different hidden fees, service charges and add-ons there will be when they go to close the deal. With Stubhub, what you see is what you’ll pay. That’s great!”
“Never ever never again will I deal with Stubhub!
I went to their site, all in a froth to get tickets to a show I really wanted to see, with the impression that the prices were actual and real and reasonable for what it was. Selected seats, held my nose, and said "well it's just this ONE time to see these guys", and pushed confirm purchase. Paid over $1900 US for a show in Canada, Should have been in CAN$ (Mistake #2).
Come to find out a day or so later that Ticketmaster has BETTER seats for at least $900 less, and in Canadian $!
Now, weeks later, the tickets are a fraction of that!!!
Literally, could've waited a few weeks and bought comparable or better seats for about 15% of what I paid on StupidHub! Never again will I use them.
Tried to list the tix for sale, at a loss, or course, no nibbles at all. Why is that -- because the available seats are a fraction of the cost of what I bought.
So much for any purchaser guarantee.
The only guarantee is that you'll get ripped off!”
“The tickets were no problem purchasing through your site and the process. Seats were very good for the price. I would use you guys again. We saw Hell's Kitchen which was a very good show.”
“Process was relatively easy. I purchased the tickets early enough to ensure we had good seats. Ticket price ws rather steep, but the show was incredibly good.”
“Horrible. Scammers. Bought presale tickets for row A, but recieved tickets 24hr before concert for row P in same section. Called them and returned tickets back to them, told me that they’ll email me with tickets same or better, but never recieved tickets so I called them and said to call back tomorrow morning, did not receive tickets so I called them. They told me to call them at 4 PM if I didn’t recieve tickets so I called them 5 more times and they told me they couldn’t give me tickets until an hour before the show started and they promised that I would definitely get tickets that were the same or better so at 6 PM they put me on hold for 20 min to tell me that my tickets were on their way. They never came so I called again and by then it was 30 min before the concert for them to put me on hold for 25 min and then 3 min before the concert started at 7, they told me that there were no tickets left and they were going to give me a refund. I asked for a manager and they refused to give me one. They were still selling tickets and they were selling MY TICKETS IN ROW A FOR DOUBLE THE PRICE. They care more about money than staying loyal to their costumers. So I ended up purchasing new tickets from seat geek instead. 30min after the concert started they offered lawn tickets or tickets to sit behind a pole. I was helpless. Horrible experience and will never buy from here again. No apologies given to me by customer service. And no responses with multiple emails”
“I received my Angles tickets via a simple online download, which went without a hitch. What really made the experience even better was the fact that I was upgraded from standard parking to premium without an extra charge. That was outstanding.”
“No problem getting the tickets but something came up, a medical issue, and we couldn’t get a refund, I feel there should be some flexibility. We were told there was no refunds.”
“Bought tickets for The weekend concert. Ticketmaster cancelled them because they said they were fraudulent. Stubhub would not give me a refund under their 100% guarantee because they said I did not call the day of the concert. The policy says you are encouraged to call not that you have to. Customer service is horrible and says because I did not call the day of the concert they will not give me a refund. It clearly states under their policy you need to contact them within 7 days after the event for a refund. Do not buy from them. They are scammers.”
