Login
Start Free Trial
Are you a business?
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
Stubhub Reviews
3.2
Rating
4,756
Reviews
55
%
of reviewers recommend
Stubhub
Company
Reviews
Questions
Metrics
Write Your review
Tell us how
Stubhub
made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 256 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"I purchased tickets for a November 15, 2024 Lou Gramm concert. The concert was postponed until July 25, 2025. The concert was canceled due to artist illness. I have sent proof from the venue of the cancellation 3 times and stubhub will not refund my money. No one speaks English and they have no call centers In the United States. I will never do business with them again."
Lisa VanVleet
"I purchased tickets for a November 15, 2024 Lou Gramm concert. The concert was postponed until July 25, 2025. The concert was canceled due to artist illness. I have sent proof from the venue of the cancellation 3 times and stubhub will not refund my money. No one speaks English and they have no call centers In the United States. I will never do business with them again."
Lisa VanVleet
"Bought tickets through StubHub. Noticed that had no Bar code the day before the show. Started the process to get bar code. Spent about 4 hours on phone first day with no luck. Day of show, spent 4 hours on phone. They\u2019d finally said that they had escalated the case and would have ticket bar code before the show. When I got to the show two hundred miles from my home I still had no bar code but had received a email from StubHub saying did not need a bar code and event would let me in without bar code on my digital ticket which I had emailed StubHub to prove there was no bar code as that was what they requested. This was a 40000 person stadium concert event. The temperature was 103 degrees and had to walk about a half a mile\r\nAs everyone did but they had tickets that would get them in as I thought I did per their email. Nope. Stood in heat on phone for two more hours. Stub Hub said the code would appear 1 hour prior to show, that hour came and went. My favorite band came on as I could faintly hear them inside the stadium. I got them to email me a QR code one hour in to show and was able to attend some of the show. \r\nStubHub flat out lies to their customers"
Ivan Wieland
"we purchased two tickets for $304 to sleeping beauty ballet 4 moths prior to the date. Just few nights to the date we received the tickets. We were so much looking forward to it. When we got to the theatre, they told us the performance was cancelled but no one tried to reach us informing of cancellation. The theatre told us that they have informed their customers by emails about the cancellation but since we had bought them from Stubhub they are not responsible for any refunds. So we asked how much were the tickets purchased from the theatre directly, the manager told us $40 each!!!! So we had paid $304 as opposed to $80. We called Stubhub immediately on spot and they were giving us hard time denying the cancellation. We had to get the theatre manager to write and confirm that the program is canceled and we emailed it to them. In a few days we got an email that they are processing our refund and it will take 8 days , this was back in May. Now we are in end of August and still there is no news of a refund on our credit care. I tried to reach them by chat and their answer below is so ridiculous . They are bunch of crooks and God knows who and how they running this operation?!!!!"
Anonymous
"we purchased two tickets for $304 to sleeping beauty ballet 4 moths prior to the date. Just few nights to the date we received the tickets. We were so much looking forward to it. When we got to the theatre, they told us the performance was cancelled but no one tried to reach us informing of cancellation. The theatre told us that they have informed their customers by emails about the cancellation but since we had bought them from Stubhub they are not responsible for any refunds. So we asked how much were the tickets purchased from the theatre directly, the manager told us $40 each!!!! So we had paid $304 as opposed to $80. We called Stubhub immediately on spot and they were giving us hard time denying the cancellation. We had to get the theatre manager to write and confirm that the program is canceled and we emailed it to them. In a few days we got an email that they are processing our refund and it will take 8 days , this was back in May. Now we are in end of August and still there is no news of a refund on our credit care. I tried to reach them by chat and their answer below is so ridiculous . They are bunch of crooks and God knows who and how they running this operation?!!!!"
Anonymous
"we purchased two tickets for $304 to sleeping beauty ballet 4 moths prior to the date. Just few nights to the date we received the tickets. We were so much looking forward to it. When we got to the theatre, they told us the performance was cancelled but no one tried to reach us informing of cancellation. The theatre told us that they have informed their customers by emails about the cancellation but since we had bought them from Stubhub they are not responsible for any refunds. So we asked how much were the tickets purchased from the theatre directly, the manager told us $40 each!!!! So we had paid $304 as opposed to $80. We called Stubhub immediately on spot and they were giving us hard time denying the cancellation. We had to get the theatre manager to write and confirm that the program is canceled and we emailed it to them. In a few days we got an email that they are processing our refund and it will take 8 days , this was back in May. Now we are in end of August and still there is no news of a refund on our credit care. I tried to reach them by chat and their answer below is so ridiculous . They are bunch of crooks and God knows who and how they running this operation?!!!!"
Anonymous
"We purchased tickets through StubHub in June for a concert, trusting their so-called \u201cFanProtect Guarantee\u201d (see attached screenshot). The guarantee promises valid tickets or a full refund\u2014don\u2019t believe it.\r\nOn the very day we were finally able to download our tickets, we logged in only to find they had ALREADY been transferred\u2014without our knowledge or authorization. We immediately contacted StubHub (less than 3 hours later) and explained the situation. Our case was \u201cescalated\u201d to the fraud department, and we were told we\u2019d receive a call or email with a resolution in a few days.\r\nA full week later, after hearing nothing, we called back only to be told that the \u201cresolution team\u201d had decided our only option was to dispute the charge with our credit card company. That\u2019s it. No help, no replacement tickets, no refund\u2014just a brush-off. When we referenced the FanProtect Guarantee (which is supposed to cover exactly this kind of issue), customer support had nothing to offer.\r\nStubHub\u2019s guarantee is worthless. They do not stand by their promises, and their \u201csupport\u201d is just a runaround. If you value your money and peace of mind, buy your tickets elsewhere. This company does not protect its customers."
Jennifer Novak
369
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Filter:
Rated 5
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
Anonymous
Unverified Reviewer
Show Details
“
The seats were very good. Chicago was great! Everyone loved the show
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Easy to use.Enjoyed the game..however we got creamed...
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Excellent, seamless process to get and use the tickets.
”
Helpful
Report
Posted 5 months ago
Lori S.
Unverified Reviewer
Show Details
“
Such a great time with Fluffy and his crew! Keep up the great work everyone. Chicago loves you!!!
”
Helpful
Report
Posted 5 months ago
Irina
Unverified Reviewer
Show Details
“
Easy to order, ticket was transferred on time.
”
Helpful
Report
Posted 5 months ago
Chief Brushbreaker
Unverified Reviewer
Show Details
“
It was my son's bday & it was great.
”
Helpful
Report
Posted 5 months ago
Foke
Verified Reviewer
Show Details
“
I can’t appreciate this platform enough I got really affordable last minute section 200 seats to the Lakers ve Suns game and it was pretty good seats, will definitely use again.
”
Helpful
Report
Posted 5 months ago
Isam
Unverified Reviewer
Show Details
“
Easy booking, quick delivery via app and great price value
”
Helpful
Report
Posted 5 months ago
Anonymous
Verified Reviewer
Show Details
“
Great sound, visuals and of course music
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Great price
”
Helpful
Report
Posted 5 months ago
Mary
Verified Reviewer
Show Details
“
The tickets I bought were legit and the concert was great. The tickets arrived about a week before
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
The ease of it all
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Parking passes worked great
”
Helpful
Report
Posted 5 months ago
John Sgrillo
Verified Reviewer
Show Details
“
Extremely happy
”
Helpful
Report
Posted 5 months ago
Orlando Camacho
Unverified Reviewer
Show Details
“
Perfect experience, from start to finish!
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Went well. Seats were great
”
Helpful
Report
Posted 5 months ago
SEAN E ANDREWS
Unverified Reviewer
Show Details
“
Stubhub is awesome
”
Helpful
Report
Posted 5 months ago
Anonymous
Unverified Reviewer
Show Details
“
Great seats and had a wonderful time.
”
Helpful
Report
Posted 5 months ago
Jessica K
Unverified Reviewer
Show Details
“
Amazing show!!
”
Helpful
Report
Posted 5 months ago
Anonymous
Verified Reviewer
Show Details
“
Easy to purchase the ticket. The show is great!
”
Helpful
Report
Posted 5 months ago
«
1
2
...
91
92
93
94
95
»
Stubhub
is rated
3.2
based on
4,756
reviews
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
