“IT IS SAD HOW SUBWAY, WILL NOT LET YOU TALK TO SOMEONE.
YOU HAVE TO MAKE A COMPLAINT BY EMAIL, BUT YOU NEVER GET ANYTHING RESOLVED.
SUBWAY SEND YOU COUPONS, BUT THE STORE'S ONLY TAKE CERTAIN ONE'S. SO MY THING IS I WILL LET THE NEWS MEDIA GO IN THE STORE WITH THE REPORTER AND CAMERA.”
“You suck for #1.. I’m tired of wasting my gas on your and time on your franchise that will not let you have a deal without the physical coupons.. or the code online.. your app coupons have to be cash only! Nothing but a big pain in the ass.. your over priced with a coupon or code.. I do not recommend at all..food is good but not worth the hassle you bring!!!”
“I went to the Subway at 5130 N Loop 1604 (inside the Corner Store) at Judson & 1604. I had messed up my order. Michelle (the manager) and Maria (the server) we both very helpful and understanding. They fixed my order and were very patient and kind (even offering to help me with the app).....and the sandwich was delicious. Thank you ladies for wonderful service ! Vicky”
“Caiden at the Subway on 29th in Wanamaker, in Topeka KS, does an awesome job from his attitude, to timeliness and customer service is on point! It’s the only subway in Topeka we go to now.”
“I just paid almost nine dollars on a tuna sub . The bun was stale and it was supposed to be Italian herb and cheese . . I got a burned no taste bun . This is probably the last time I buy anything from the Dunmore Pa store. I’ve had better luck at other sites . That bun should have been thrown in the garbage. Why would you serve stale burned buns to customers?”
“I ordered via the app, taking advantage of a buy 1 get 1 for $1 footlong deal and added a pizza for my 8 yo. Also, it was located in a Walmart and I had to get some other shopping done. It charged my card but my order got stuck. When I went to the Subway, I was informed that the order went through, but they did not have pizza ingredients. The waitress voided the order as my 8yo won’t eat a sub. I tried to order from a Subway on the way home and the app would not process my payment. I stopped in anyway, but was told they do not have pizza either and their computers do not have the online deals. I tried one more time, ordering at a restaurant that was a bit out of the way and again the app would not process payment. I drove there and still no pizzas. At this point the promo was useless anyway, since the app wouldn’t work and I would have paid an extra $9. Maybe it was a small blessing that 3 restaurants had no pizzas, but really, that’s no way to run a business/ franchise. I won’t get my hour back and I won’t buy from Subway anymore. Its not that good anyway. The only reason I chose it for lunch was because of the promo. $32 for two mediocre subs and a personal pizza is not worth it in my opinion. It was questionable with the discount, but my two boys said they wanted it so I drove the extra mile or five. In addition the online app support was a chat bot that resolved nothing.”
