“A crazy thing happened today I pulled up to the Subway off of Weasley in Denton across from the 7-Eleven we are the only car in front of the store there was a couple cars like a few cars down from us it was a little shopping center so I sent my grandson in with my card to get him a sandwich he came back out and he said "they are not taking walk-ins" and I'm like what so I got out of the car and went in I recognized somebody in there and she told me that they were only taking online orders I was amazed I could not believe what I was hearing I still can't believe she told me that and I'm like we're here and I need a sandwich you're not gonna service us and she said no--- no walk-ins---what in the world is going on in this world???? I don't see myself ever pulling up to a subway again”
“This company uses bait and switch tactics. They advertise deals and promotions, but when you try to make a purchase, the coupon is suddenly rejected or your payment is declined.
Subway, you really need to pay attention to all of these negative reviews and make some serious changes to your management and customer service practices before you lose even more customers. It is absolutely ridiculous to see so many customers experiencing dissatification with no apparent effort to address them.
Customers deserve transparency, consistency, and better service. If you continue to ignore these complaints, you will continue to lose loyal customers.”
“We go to subway in brooklyn ,ct and they have some great staff, Richard and Debbie are wonderful, friendly and they shine with their customers service. They make this subway stand out from all the rest. Keep up the great work and keep doing what you do and Thank you both!!!!”
“Subway has the freshest rolls in about 5 different varieties. Their sub selections are a mile long and toppings for the subs are endless!!! Their cookies are great too and they have daily specials. Chicken teriyaki is my favorite sub. Hands down!!!”
“Subway in Milwaukee Wisconsin on goodhope and Teutonia I ordered an Italian BMT. Tomatoes were no good. Meat spoiled, lettuce brown. They have the tops up so that u can’t see the food while their making it”
“I’m at the subway in the Glenville Plaza. When I tell you CB and his staff has theeee best customer service. They are always clean and polite and so patient with the elderly and people in general. I give them a 10/10 highly recommended😊”
“Friendly staff here always. I'd love to give a higher score but the bread was not fresh. Often that is the case here at this Montesano Subway. Dinner is fresh but lunch is most often yesterday's bread that is dry.
Meats and veggies fresh. Thank you!”
“Big spring be i order same sandwich 4 days a week alway get extra onion and lettuce they charge me .75 ×2 1.50 every where else they don't charge customers were complaining about that because of the inverter I will never eat subway again”
“Shocking Poor Treatment of Staff at the Durrington Branch...
I was genuinely shocked and saddened by what I witnessed during a recent visit to the Subway branch in Durrington.
I stopped by for a quick lunch, but the first thing I noticed was the atmosphere behind the counter. Something felt uncomfortable, and after observing for a few minutes, it became clear why. The young team members serving customers appeared nervous, anxious, and afraid of upsetting a supervisor named Linda. From what I could see, they seemed to be walking on eggshells around her, seemingly to avoid being shouted at or spoken to in a harsh, bossy manner.
It was genuinely disturbing to watch. The staff were working hard and trying their best, yet I witnessed Linda reprimanding them in what I felt was a cruel, unprofessional, and intimidating way. One particular young lad appeared to receive especially aggressive treatment, which was upsetting to witness as a customer. It was simply not acceptable.
The atmosphere in the store quickly became frosty and tense. The staff looked uncomfortable, and I found myself feeling sorry for them rather than enjoying my lunch. What concerned me most was how comfortable Linda seemed behaving this way, which suggested this may not have been an isolated incident.
These young employees are at the beginning of their working lives, and supervisors play an important role in shaping their experience of the workplace. Based on what I witnessed, I struggle to imagine that they feel happy or supported when working under her supervision.
If Subway management monitors customer reviews, I hope this feedback is taken seriously. Whether through additional leadership training, a performance improvement plan, or other appropriate action, something needs to change. Good staff do not stay in environments where they are routinely treated poorly, and allowing this type of behaviour to continue risks both staff retention and the reputation of the brand.
If this were my store, I would want to know who was negatively affecting the workplace culture. I hope you find this feedback useful and informative, and that positive changes are made for the benefit of your hardworking team.”
“13945 Missori nBottom rd St Louis MO, this place makes a great sandwich, but you must be prepared to be rushed braced for sarcasm and the best part is the customer doesn't know they are being talked about after they leave. rude service but great tuna sammich. wanted to say so many time Ma'ams you making sandwiches get over yourself”
“Nick and Harshida had my visit at the Subway 20893 S LaGrange. They both make you feel like part of the family! The sandwiches are prepared excellent! A big shout out for Nick and Harshida!”
“We had an online order for two meals and both were wrong. We canceled onions on both sandwiches and both were made with disgusting onions. We were in a hurry so we didn't go back to have the order remade and the sandwiches still tasted like onions and we are very disappointed and dissatisfied.”
“For the last past 2 nights I have not been able to pick up my orders that was placed online. Be store on Febtry Parkway in Tyler, Tx gas been out if pepperhack cheese, chicken, bread, flatbread, etc. The store employee Lsyne is standing outside the store turning customers away due to the store shortage of products well as eco ln aiming that day shift did not bake enough bread for her to use for get shift and that the manager did not order enough products for thei store to cmpkeys their customers orders. Requesting a recnd is a long process the process to request a refund should be shorter and simpler. I love mg subway but for now on I will be going Mike Jersey way. my order was pick up placed on the app for in store pick up,😆😆😆😆😆😆😆😆😆🥰”
