“Whent in on sun the 9th the staff was very rude to customers and 1 staff member spat in a customers order because he said they did the sandwich for is austic son and refused to give customers refunds and no manager there to sort the problem wont go again no star ratin”
“Ordered a sub on the app for my grieving aunt and she drove out to the restaurant to pick it up In a snow storm.They said there was nothing there and they refused to make it even after showing the receipt. Customer service is awful”
“Literally gave me nothing. I'm a vegetarian and asked for a veggie sub and I got bread with like 2 of every vegetable they had. I'm not joking I was given exactly 3 olives pieces, 2 tomatos, a sprinkle of lettuce, exactly 3 stings of onions, 2 slices of pepper e leaves of spinach actually gave me more jalapenos in my sandwich than anything else.... Do the workers not care, do they want to work there, do they care they are messing w peoples food like this. I work in the food industry and I'd never do something like this to someone.
Like y'all mess my sandwich up every time I go in there except on 2 occasions and I have NEVER complained until this. You gave a sandwich with condiments and said enjoy.”
“IT IS SAD HOW SUBWAY, WILL NOT LET YOU TALK TO SOMEONE.
YOU HAVE TO MAKE A COMPLAINT BY EMAIL, BUT YOU NEVER GET ANYTHING RESOLVED.
SUBWAY SEND YOU COUPONS, BUT THE STORE'S ONLY TAKE CERTAIN ONE'S. SO MY THING IS I WILL LET THE NEWS MEDIA GO IN THE STORE WITH THE REPORTER AND CAMERA.”
“You suck for #1.. I’m tired of wasting my gas on your and time on your franchise that will not let you have a deal without the physical coupons.. or the code online.. your app coupons have to be cash only! Nothing but a big pain in the ass.. your over priced with a coupon or code.. I do not recommend at all..food is good but not worth the hassle you bring!!!”
“I ordered via the app, taking advantage of a buy 1 get 1 for $1 footlong deal and added a pizza for my 8 yo. Also, it was located in a Walmart and I had to get some other shopping done. It charged my card but my order got stuck. When I went to the Subway, I was informed that the order went through, but they did not have pizza ingredients. The waitress voided the order as my 8yo won’t eat a sub. I tried to order from a Subway on the way home and the app would not process my payment. I stopped in anyway, but was told they do not have pizza either and their computers do not have the online deals. I tried one more time, ordering at a restaurant that was a bit out of the way and again the app would not process payment. I drove there and still no pizzas. At this point the promo was useless anyway, since the app wouldn’t work and I would have paid an extra $9. Maybe it was a small blessing that 3 restaurants had no pizzas, but really, that’s no way to run a business/ franchise. I won’t get my hour back and I won’t buy from Subway anymore. Its not that good anyway. The only reason I chose it for lunch was because of the promo. $32 for two mediocre subs and a personal pizza is not worth it in my opinion. It was questionable with the discount, but my two boys said they wanted it so I drove the extra mile or five. In addition the online app support was a chat bot that resolved nothing.”
“Second or third time getting a sandwich that was made with stale bread. No wonder people like jersey mike's. I know the difference between toasted and stale and chewy, and this has happened repeatedly. Obviously I checked maybe it was just toasted too much but no.There's a difference between toasted and chewy in stale . Forget trying to call to resolve it both times and unfortunately too busy because they never keep enough staff there. So I'm assuming that's why I had stale bread because they didn't make fresh bread this morning or even yesterday 😒 i'm not a mean person, but because this has happened repeatedly.And all you're ever told is all the poor person was too busy.They don't have enough staff that has nothing to do of freshness and quality.I can see speed maybe or being busy.But freshness and quality shouldn't be affected by that”
“I went to the store in Madison, Fl. on 10/7/25 and this fat sloppy looking woman put my order together in a very sloppy way. She didn't put the stuff on the bread. She slapped the stuff on the bread and then, when it was time to pay, she said the ad on the front window was not for that day. The ad didn't say it was only for certain days. 2 half subs cost me $15.03. That is outrageous.. Never again!!!!!!!!!”
“Subway garlic cheesesteak is the first cheese steak I can say. Wasn't good in anyway. It tasted like cheese steak dirt and has I seen it was a cheddar cheese sauce. I don't think I would've ever got. Bad I idea and nothing more.”
“I have not been able to access the Subway app nor the website. I have un-installed the app and reinstalled. I keep getting a access denied message for both. I tried to call a store for help, or a phone number to call for assistance. I tried over a dozen stores, no answer, or a error message for the calls (such as no OEM number, or number not set up for calls). I finally got a location to answer, and was told that they did not have a number that I could call for any assistance. This is just ridiculous!”
“I ordered Smashed Avocado & Turkey footlong sandwich on Sept 30/25 from Richmond Hill, Ontario. When I placed the order I called the restaurant and I mentioned to Yuv to go easy on the sauces with mayonnaise and the house dressing, but then when it was delivered, the bread was soggy and the spinach became wilted. He had said the Avocado was fresh. But I ate most of it bc I was hungry!! Later last night my stomach felt nauseous and upset. I thru some of it out. Wasted almost $21 from this order. I’m never going to order from them again!! When I called the restaurant back the manager Shailes says to contact Ubereats which I did but they can’t do much abt it. I can’t even get a credit for my inconvenience they have caused me. The reason why I ordered Uber is because I’m in pain and I thought it would just be easy to do it this way.Thanks”
“If there was one word to describe it: stingy !
I asked for a meatball sub. It came w a half slice of cheese sliced in 2!!!! Cmon how cheap can you be?
Never again”
“Hubby and I stopped in to Suway in Metsmora for lunch on a road trip. Men's room closed/out of order. Womens room had no toilet paper. Only one employee and a line. I finally ordered a grilled chicken bowl, hubby a sandwich. After order was complete and paid for, she told me they were out of forks. I've never eaten a salad with my spoon. No apologies.”
“Stopped at the Spring Green Wi. location, the Lettuce was beyond it's prime and looked bad. I had some bad Lettuce at the same location a few years ago and was sick for 2 days. Subway will no longer be on my places to stop.”
“I have never heard of when you order on a screen and it gives you the total you get to the window. You still owe more money because they said the total on the screen where you ordered. It is not right. That's so weird.”
“I have never heard of when you order on a screen and it gives you the total you get to the window. You still owe more money because they said the total on the screen where you ordered. It is not right. That's so weird.”
