“Pathetic - DO NOT USE. By luck I did not in the end send my phone. And when I agreed to their offer they automatically subscribed me to their partner CyberSentry for a VPN subscription I did not want or agree too! They sent them my bank details and they set up a direct debit without my agreement or consent. DO NOT TOUCH THEM.”
“Scammers, they offer you one price but when they have the phone they will take nearly half off in the hope you have no other choice but to accept. Avoid”
“If phone has the slightest mark, that may not even be visible to you they will take £100+ of the value of phone. Customer service take ages to get back to you. And you’re constantly talking to different people on the chat. Would not use again, you think the value is good however in reality I would have got far more money if I sold elsewhere with the quote that they returned. Never again.”
“Absolute shambles of a company and pure conmen. Sent my phone in which was in excellent condition and was told a specific value, a few days later then sent me a new valuation which was £100 less than the original one. I requested the phone was sent back, they scuffed it up before sending it back. Also a £6.95 direct debit has been set up from my bank account from cybersentry global which apparently is owned by Webuyanyphone.”
“Absolute RIPP OFF
Absolute RIPP OFF. AVOID at all costs. The phone I sent was flawless, sadly I was duped into clicking accept button without realising that they had reduced the price by over 100 pounds. Despite making a mistake and emailing immediately to cancel they ignored my request. THEY ALSO IGNORED THE ONLINE CHAT!!
Very poor customer service.
THIS IS A SCAM!!”
“Scam!! They offered £200 for iPhone 13 sent the phone off, they then changed the offer to £80. They said it was poor condition so I asked for them to return the phone and had to pay £10. Did get the phone back and sold to another company for £180. Do not use this company!!”
“Avoid this company, it is a big scam, the offer me £590 and when got the phone showed a video that did not look like my phone and offered £350. I have emailed about 5 times, done the live chat, no one gets back in contact and you can not decline the offer. Asked many times to have the phone sent back but still not reply, after 14 days still nothing in the end i just had to accept it. I will not be using this company ever again. They have no phone number to call”
“My iPhone 15 pro max was sold to webuyanyphone for £718.00 , picked up by DPD , apparently not arrived at webuyanyphone , they offered me £200 compensation saying basically take it or leave it , I’ve left it for now in the hope I can do something about it , absolute disgusting company to deal with , bunch of thieves , I’m shocked they are allowed to trade”
“Exactly as all the other bad reviews great price dropped suddenly I had looked after the phone well instead of 115 only got 45, would not recommend to anyone and I defo will never use again”
“Well I must say that everyone was correct, sent an I phone 15 not even a year old and lived in an Apple case for all its life.
Beware as mine went from good to average same took photos .
Beware as if you ask for it back read it they are not responsible, obviously not proof of posting so that’s all I can say is DONOT ENTERTAIN USING THIS COMPANY.
Will keep people up to date and Trading Standards are having copies of everything another dubious element is that they don’t give a number so we can contact them.
Let’s see how long this company is going for, I will press for Trading Standards and Ombudsman to fully investigate, feel sorry for the elderly who are not computer literate and rely on the phone, disgusting business practice.
Company search next. Sadly I had to give 1 star does not deserve that.”
“Sent my phone off 3 weeks ago and have heard nothing. They are impossible to get hold of and every attempt I have made has been ignored. I am now without a phone”
“Absolute scam. Don’t trust this company with your device, their expectations are that your trade is is as ‘straight out of the box’. Any minor defect reduces the trade in value to anything well below market value. Avoid at all costs!”
“Company is a complete scam.
They will offer a great quote then purposely downgrade the condition so they don’t have to pay out. Be warned, they expect BRAND NEW condition to get anywhere near their unrealistic initial quote. My first chat with them, I told them i don’t agree with their report and want my phone back. They offer me more money straight away. Now have to pay an extortionate return shipping fee to get my own property back.
Absolute scammers.”
“Don’t trust the price they will give, they will find anything to lower the value. My phone had honestly fair wear and tear but they said it was average to poor knocking £150 off the total offered. When I refused the offer they wanted over £10 to return the phone to me. The customer service is poor and slow, the excuses are poor and ride.”
