“I ordered a bed that cod were due to deliver, they attempted to deliver when we were out and out a note through the door asking us to arrange delivery with them which we did, however they did not turn up, when we rang again they stated that they had sent it back to the seller. I was then charged £25 by the company as XP’s has charged them this. Do stated that had tried to deliver the bed theee times, thy did not turn up when we arranged and no card has been put through our letter box other than the first one.
I have been told nothing but lies and they will just tell me to take it up with he bed company who want me to take it up with the courier.
Please do not use as you run the risk of being charged for nothing!!”
“DISGRACE,I agree with all other unsatisfied customers,ordered a table from eBay,it arrived at their depot on the 30th dec,followed tracking it was due for delivery on the7th,/9th on the 7th up pops exception fail??,waited till the 9th,then I got in contact with xdp,was told the van had broken down!!!and my delivery was due out on the 10th,another wasted day,surprise surprise,didn't show,called their motherwell office,first thing,everything is in hand,waiting for management to singn it out,will call me back,waited till afternoon,I call again management just received email 10mins ago,they would let me know,by this time iwas getting
Angry,I hung up on them was fed up listening to lies, late afternoon I called again and asked to speak to management,was put through eventually,latest story was that their warehouse had caught fire,and they didn't know what had been damaged,very surprised that nobody else had thought to tell me this,called head office today14th ,they didn't know nothing,was advised to reorder,
Hopefully the seller don't use this company again,A COMPLETE WASTE OF TIME,FULL OF EXCUSES”
“Parcel should have come Tuesday then Thursday then Friday still not here now they can’t find so as my goods that I’ve paid for have gone missing will have to ring police
They don’t answer questions / emails or ring you back when they say they will
ZDBQRW025021 waste of space”
“Simply the worst delivery service I have ever experienced. Poor Comm's, a stinking attitude and rude staff. The delivery managers and drivers barely speak English.
After confronting the issue the helpline staff admitted that my parcel had been on the wrong route but they had still been marking the tracking information as delivery attempted. i received my goods in the end but it felt that it was more by luck than a professional courier service.
This company is a joke. They might be cheap but if you read the comments posted here and still use them you will regret it.”
“Pretty rude service. Get provided short notice of upcoming delivery (2 hours). Try to call the driver and email the depot. Get no response from this. Follow up with another call the following day and driver said there has been no attempt to contact them and now saying he's not sure when delivery will be possible. Think they have forgotten they are being paid to provide a service”
“I have been waiting for a delivery for five days it has just remained in their depot.No attempt to deliver and not answered emails either.Paid for next day delivery.”
“Worst delivery experience ever. Ordered an item on ebay. The driver eventually rocked up at 8:30pm. He dumped the item on my doorstep. He refused to help me move the large item to the back of my house. He refused to give me his name. Dodgy dodgy company. AVOID!!!”
“Utterly, utterly dire. XDP are the absolute worst logistics firm I've ever dealt with and one star is one too many.
Waiting for a delivery from Wayfair, with a delivery day organised with XPD. I asked them to confirm this date and a time range as I need to take time off work, however no confirmation comes through so I don't take time off work and attempt to contact them to rearrange delivery. I get home to find a blank card with no tracking number, and have to call the main number multiple times to attempt a redelivery. They eventually say they'll have to email the local depot on my behalf as they can't get through on the phone.
This morning at 08:32 I receive a text from XDP saying my delivery will be with me before11:55am, short notice so my wife waits in for the delivery. At 12:11 I receive an email from XDP telling me an attempt was just made to deliver so I urgently call the mobile number provided hoping to rearrange with the driver.
Staff member at local depot cuts me off, rudely dismissing me and saying nothing is in the area today and I must be wrong, denies that XDP sent me a message and it must be from someone else. Staff member keeps disputing my claims and refusing to answer until the supervisor takes over, also refuses to acknowledge I've been sent messages and is incredibly rude, suggesting I don't know the difference between a Tuesday and a Thursday. Supervisor just keeps saying this whole thing is my fault and I should have waited in for an entire day without confirmation the delivery is coming, but then says she's checked her systems and claims I was sent the text and email on Tuesday but they must have been delayed getting to me for two days. Supervisor then blames IT department and claims their systems crashed this morning.
I've checked the tracking service which confirms the text message was sent out to me today but the depot staff dispute what is there on their own system and are instead calling me a liar. I know things happen with logistics and mistakes happen, and I would have accepted this if the staff hadn't been so rude and abrupt, making me out to be stupid, a liar and putting all of the blame on me. An absolute shambles, the entire firm. Expect the very worst level of service from all levels of this company.”
“This is the worst delivery company i have ever use. Waiting for ordered goods for days, and all i can here from depa is ,they don't have contact with driver. Funny enough after i mention about calling police as i assume driver stolen goods if he do not answer his phone for 3 days, but after 10 minutes i receive email with information he just arrive to depo and he have my parcel (yupi) . But he has lie (or someone in depo) ge was trying to deliver but there was no one here (3 days on van and one attempt to deliver) But unlucky (for them) this is yard with at least 20 people here between 8am and 6pm. So This company is no more, they are worst delivery company of all,”
“Liars!!!! Liars !!! Liars!!! Do Not use this company EVER!!!! be warned if you are expecting to recieve your goods through this Sham of a company, you will be dissapointed!! you will not recieve your goods, yet you will recieve emails and texts saying that you are on a scheduled delivery and even giving you an alloted time!!! its all Lies!! What an absolute disgusting company!!”
“Most appalling company. Two days in a row they promised delivery and did not turn up. No explanation and unable to contact them. £500 worth of furniture missing. Please do not use this company!”
“Dreadful -even paid extra for a quick delivery , wich is now 4 days late ,they claim to have attempted delivery yesterday , my wife stayed home all day - no delivery - so
we now add dishonesty to the list - like previous reviewers- NEVER AGAIN !”
“They don’t deliver when they say they will then when u call can’t get through to no 1 no 1 reply’s to emails then when u do speak to someone they r rude and tell you well you’ll just have to wait ! Fuming is a understatement”
“Useless shower of lying bastards who give false tracking information. They don't turn up when the delivery is scheduled so you are left waiting around wasting your time. When you do eventually get to speak to someone they tell more lies just to get you off the phone. Why do suppliers use these companies who don't care about the end customer at all”
“The worst company ever.
I do not reccomend this company for anything even if it's small or large.
I was trying 3 days to contact with them and try to arrange the day and the time that they supposed that we will be delivered our parcel but nothing and I just realized they charge us every time when we were trying to reach them over the phone. They took as a total of around £15 of me and my girlfriend in extra charges on our mobile phones.
We receive the parcel after a week with the help of a neighbour as they couldn't delivered a different times than the one they have for example 2 o clock and that's it no on weekend as well. We were trying to explain them that we were working but nothing they just ignore us and they delivered the package twice on 2 oclock and nobody was there, and they just keep telling us that it's not their problem that we are not in the house.
I don't reccomend this company at all.
Never again.”
“Atrocious. No one at the entire company knows what is going on. I’ve already had one no show delivery and no reason given. I was promised delivery today. It’s not shown up yet again. The customer service rep after calling 30 times had no idea whether it was going to turn up and just gave me the drivers number and said good luck. Anyone that uses this service to ship to customers are completely indifferent to your time, money or receiving your goods. Do not use this joke of a courier service at all costs it is the worst I have ever encountered.”
