“Im a disabled person, and ordered a carpet rug from E.bay, Expected delivery on a Wednesday, didn't come, checked Tracking...said no one in, but I was in. Same thing the following day, Tracking saying no one in, and sent a card....I WAS IN....same again Friday...no delivery.. and Tracking saying there was a problem...apparently the van broke down... Im still waiting for my delivery...and im still IN....its now Monday...the 8th of April.”
“1st attempted delivery, I took whole day off & sat by front door. Didn’t arrive, although they said they had knocked on my door.
2nd attempt - specific instructions between us for delivery. Failed again.
3rd attempt- promised me today. Sat in all day - no show again.
Absolutely shocking ‘service’. Writing to the seller of my item (ALDI) - they must stop using XDP.
Rubbish company.”
“Two deliveries from XDP. The first they lost 1 of the three boxes, delivered only two and marked it as delivered with the seller. The second a rug was delivered damaged (looked like it had been dragged through the mud). A neighbor signed for it and the driver refused to accept it was damaged. Not response to email and never answer the phone. Do not use!”
“Was told my delivery would arrive on 3rd april between 3.30 and 5.30 pm. Nothing arrived checked on the tracking and it said it was in delivery depot again. Could not contact them by telephone or email. Then a neighbour from another street came with my goods, it had been delivered there 2 days ago about half a mile away and luckily his father knew us.
The delivery address clearly stated house number 3 and it was delivered to house no 69!!
Tried to call to complain but no joy. Am going to tell seller not to use them again.”
“Totally disgusted with xdp.
Had a text message to say delivery date was Wednesday 3rd of
April between 1.32pm and 3.32pm we were in all day nobody turned up sent email to xdp no reply sent another one next morning still no reply, no text or phone call from xdp, luckily we where in when they turned up unexpectedly with the delivery.
After Reading other reviews with similar and worse, I think it time XDP did something about it and sorted the problem.
I cannot mark how long did it take for the company to reply as nobody replied”
“Really bad. They don't update tracking info properly, don't send updates or let you know if delivery will be delayed, don't answer the phone (7p per min), don't answer emails, etc.
Caused me A LOT of hassle and I recommend you avoid them like the plague.
If you do have to send something that one of their couriers collects from you, make sure you take photos, get a signature, record the van registration ... anything that will help provide evidence in case your goods go 'missing'.”
“I guess one more bad review for XDP is not going to change their behaviour judging by the lamentable review history. They cannot be contacted by phone, their so-called live chat doesn't exist and they don't respond to email. They tell you they have called but there is no evidence to support that. Are they a sham or a scam? Whatever they are cheats liars and con merchants.”
“Took 2 days off work for a collection that never happened
Emailed the depot numerous times - no response
Called the depot 52 times - just rung and then engaged tone
Called customer service - no help at all
AVOID AVOID AVOID”
“Received a text from the company to tell me a parcel was coming between the allotted time. No mention of who sent the parcel or what company etc. I was going to be out at the time of delivery but thought nothing of it as it would go to my neighbors or failing that they would leave a card explaining what to do next. I was wrong. Apparently my parcel was “delivered”. No sign of parcel and no sign of any card through the door. Emailed my local depot and no response. Absolute joke. Do not use this company.”
“Waiting on a delivery of a simple blind. I have been given notice of delivery on 2 occasions now and taken time off work to wait in. That's right you guessed it they never showed up. Looked at tracking and they put on a Exception notice . Still waiting for delivery ...and to be honest it's taking that long I will need to replace the windows first. This company talks on its site about being reliable...#joke. As for customer service i dont think they have employed anyone yet. The e mail system dont work and live chat is a No No .....all the best to anyone waiting for these to deliver. We have more chance of a Brexit withdrawal agreement”
“I paid extra for a prompt delivery. Received an email to say delivery between 12.05 to 14.05. No update all day until 17.40 to say no one was in, when there was and they MAY have left a calling card. No calling card left and when I rang the number on the email to rearrange delivery....the mobile is turned off! Even the company I used asumed the parcel was still out for delivery and it if not they would deliver the next day as they thought this company worked Saturday. Shocking service!”
“I was given a delivery time of 12:50-14:50 28/03/19 so waited in. Bearing in mind it was mothers birthday and had plans I waited in for this delivery thinking it would only be a short delay. How wrong was I! THREE HOURS LATE! So unprofessional! I emailed,
times (had no reply), I called (was hung up on and charged for the call), i tried live chat (not available)...so frustrating.
When the delivery guy arrived, i asked him why he was late, he replied he had been late all day as he had been delayed in some way this morning. He asked me if id been provided his telephone number as they should do, i told him i hadnt. That would have been perfect then i could have been close by to return for the delivery. I hope i never have to rely on this company again.”
“Ordered a tv unit. Received a text yesterday to tell me if would be delivered that evening. Cancelled my plans to then wait in and receive no delivery with no phone call or email for explanation. Had to email myself next morning again to organise delivery. Was again told it would be between 4-6 and again no delivery!!! Now unsure when it will even arrive!”
“Three times and counting delivery of products failed. ABSOLUTELY pathetic service from customer support and the logistics team.
One time there was no sign of delivery driver and no call. Pathetic. No idea how this company is operational.
Still waiting for delivery. 4th time lucky?”
“What a joke was told my item would be delivered within a 2 hour window now I find out that they say they tried to deliver but no one in
WHAT A LIE
I have cameras on my house that record so I know it wasn't attempted to deliver also I never went out
So I wonder when I will get my item probley the twelfth of never”
“I waited for 3 days for a package and made made countless phonecalls to the customer service line (which costs a bomb btw.) I kept getting told my parcel would arrive “tomorrow” but tomorrow came and my parcel never did. Eventually I got through to a decent person who investigated and discovered they’d been delivered to a kitchen shop around the corner from my house and they had been there the whole time. Due to matters I can’t be bothered to explain, this delayed our house move by a week. Absolute time wasters. I think companies need to listen to these terrible reviews and stop using this courier service.”
“XDP took 9 days to deliver on overnight parcel, item got damaged in the end and was failed to deliver, issue was not escalated to us. Customer cervices are very poor. They have requested to release internal commercial information in order to calculate our profits and deduct them from the claim. And trying to charge us a return delivery fee! Poor, very poor”
“Is this even a delivery company??
- Do they Lie about an attempted delivery? - YES
- Will they offer to redirect - YES, and do they? - NO
- Do they send SMS notification? - YES, do they attempt to deliver at that time? - NO
- Will you waste 2 days of unpaid work waiting in for them - YES”
