“Loverly delivery driver arrived at my address today from the Ashford depot with my package from wayfair , he was very polite , arrived on time and very helpful .”
“First time delivery and couldn’t fault them. I was REALLY worried the package wouldn’t arrive after reading all reviews. I called Motherwell on Thursday as app was saying bed was there. The lovely lady on the phone said it wasn’t even in the country yet which got me more worried. I changed delivery date to Monday and asked for it to be delivered ASAP. Received an update on Monday morning and text to say it would be delivered. Tracked the drivers and the tracking was spot on ! 3 packages delivered in perfect condition. The driver did say I was lucky to receive it all together as some stuff sits in the warehouse for 5-6 weeks ! I’m in Fife Scotland if that makes any difference but I couldn’t fault the service. Package ( a super kingsize bed) ordered from amazon.”
“No problems whatsoever.
Sure it wasn’t the fastest service, but it arrived on time. We are also in the midst of a pandemic...
Website could probably do with a freshen up.”
“To be fair after reading all that reviews i was wondering if i will receive my parcel and yes i received in full driver was really nice and kind i could track parcel from beginning of postage . Thank you”
“10/10
Great service and delivery by XDP. It was swift and on time as estimated by the morning text reminder. Liam from W. Yorkshire was the XDP courier who delivered my fitness equipment, he was an absolutely super guy who moved all the heavy parcels by himself. I tracked the delivery on the app and then as my gates were closed he called me when outside to open them. He was very professional and safely dropped my fitness equipment off and closed the gates on leaving. He rang after to explain that he had closed the gates. After seeing all these negative reviews I was pleasantly surprised to have my parcels delivered safely and on time. I emailed the company in the morning to ask about changing the delivery slot and they responded back on the same day kindly explaining that they unfortunately couldn’t due to the route. 10/10 Well Done for delivering XDP!”
“Honestly can’t fault this delivery service. We read all the reviews and was a bit scared. I emailed the deli every company within minutes they replied. Our delivery driver was so polite and helpful. Would defiantly use them again :)”
“Great help from regional manager
Packages had been sat at depot for days so I contacted management and got a reply the same night advising the 2 items would be delivered the next day.
The next morning I got a text and email with time slot. During the day i checked the tracking and it had shown as being back at the depot so i called the regional manager Jamie as his number was on the email i received, Jamie was very polite and apologetic and was on his way to the depot at that point and said he would call me back in 30mins.
While I was waiting a call back I had a knock at the door xdp driver with 1 box, when I asked him if he had the other box he just shrugged his shoulders, just after that Jamie called me back and advised me the other box had been missed and still at the depot but will get it delivered tomorrow.
The second package was delivered as promised and called back by jamie the regional manager as promised.
Jamie 5 out of 5 stars
Delivery driver for first delivery 2 out of 5 stars
Delivery depot 3 out of 5 stars
Delivery driver for second delivery 5 out of 5 stars”
“Had a order from Aldi. That was being delivered by XDP. Very good service .the delivery was a day late due to it being misrouted but I had a call from the manager Darren Miller to explain.
The next day I had a text to give me a 2hr window of delivery and the driver called me also to keep me up dated with delivery , this Bridgend Depot 516 was brilliant and the driver who delivered my parcel in Caerphilly cf83 %100”
“I ordered a delivery from Aldi. It was being delivered by XDP Express Bridgend Depot. 516. What a good Company. ,I had a text to give me a 2 hr delivery window and driver also called me 20min before delivery excellent service from this company in Bridgend don’t know why all the bad reviews are on here but It can’t be for the Bridgend Depot”
“Excellent service, my items were due for delivery on 27th Dec, I received a phone call on 23rd that it will be delivered next day. The driver rang me an hour beforehand to make sure I'll be in and also when they arrived. Items arrived for Christmas and the delivery men were punctual and great people! Thank you very much! (Location 740, Route 02)”
“Contrary to the previous posts on XDP experiences we have to say we had an excellent delivery experience carried out on the date provided and within the 2 hour delivery slot.”
“Texted When parcel picked up from supplier. Text on morning of delivery with 2 hour delivery window. Parcel delivered accordingly. No problems whatsoever”
“Sorry to hear everyone else's feedback, But I had a very polite very friendly driver, very surprised on how quickly the delivery was anyway great all round 5*****”
