“So I had the worst delivery experience of my life, I ordered 2 two-seater sofas from Wayfair that were delivered by XDP, they were estimated to arrive around the 16th, so I certainly wasn't expecting to get a text from XDP on the 4th saying they'd deliver them on the 7th but that was fine.
What wasn't fine was the driver calling me at 07:05 to tell me he was 10 minutes away with my delivery.
So let me start by saying who delivers 2 sofas at 7:15 am. And let me continue by saying who delivers 2 sofas at 7:15 am, with only one delivery person meaning that I (a disabled person with mobility issues) have to help him so he doesn't break his back getting them in my first floor flat.
The text I got from XDP said that 2 people would deliver it, the boxes are marked 2 pearson. If I knew I'd need to help the delivery driver lift two sofas up and around a flight of stairs to my living room, I would never have ordered them. And I paid for that delivery, not to be part of the it.
I've still got a three-seater coming later this month and I'm honestly temped to cancel it just incase this experience is repeated.”
“First order never appeared. Re-ordered, again never showed. A week after each delivery was supposed to turn up we got a text saying ‘out for delivery’, nobody ever showed up. App is useless. Whole experience was extremely disappointing”
“Appalling. Said they had delivered and hadn't. Agents on the phone didn't care so useless. We paid extra to gey delivered for a time critical job. Clients weren't happy.”
“Two days in a row I’ve been text by them to say that I’m next for collection then nobody turned up and no further messages.
Absolutely useless company, I used to work for Royal Mail and the difference is startling!”
“Terrible company. The collection was booked twice and twice nobody came for the collection. I’m stuck with five packages. They lied that they went to address but nobody was there and provided photos of some random houses not mine. I was waiting all day for them with open door and boxes ready for collection twice, taking time off from work. Maybe the driver doesn’t have GPS? Not reliable, terrible company! They have my phone number, my email, nobody even bothered to contact me. I’m stuck for another week with five big boxes at home.”
“during the last months of Chadli dp CustOMer;'ServiCE-8O5*41O(56OO--Ph one nUM;BER--Benjedid's presidency. Later, under President Abdelaziz Bouteflika, he served in the government as Minister of Communication and Culture from to and then as Minister-Delegate for Local Government from to . He was the Minister of Housing and Urban Planning from 2001 to 2002. Ten years later”
“Absolutely awful, booked my collection however no one showed up. Was waiting until 7pm, I received no update, no expected slot NOTHING! Very disappointed”
“Super fast delivery. Helpful driver nothing too much trouble for him. Parcels in perfect condition. All good and highly recommended easily the best delivery courier I've had.”
“I have been waiting 12 days for my order. I ordered through the BQ website. I have reached out multiple times through the chat, email to try to get my order.
The company does not even know if the product is in their warehouse.
The tracking service is useless. Has not been updated since the 16 of August.
I cannot speak to a supervisor and the chat was closed when I asked for the search request email.
DO NOT BUY ANYTHING ON BQ WITH THIS COMPANY.”
“Absolutely disgraceful. Gave me a work day for deliver so I stayed home. Then after telling me that mine was the "next delivery" they decided not to bother delivering and simply demanded I took another day off work next week.
Complete joke of a business. Avoid.”
“They said they were delivering my item on a Thursday (nearly two weeks after ordering), live tracking all day and staying in just in case, nothing arrived. Same happened the next day. Again on Monday, I get an email saying mine is the next stop and signed for it via email. Then find out it is smashed and sent back. No way to get on live chat as it is always 'busy' and their app crashes when I try to email. Spent £10 on delivery which I now cannot get back, even though I never saw the parcel as they smashed it during delivery. AVOID!”
“Absolutely disgusting service, package left at bottom of block of flats, driver advised my disabled partner to bring it up herself as he had arthritis and couldn’t bring it up to the third floor, absolutely unacceptable service”
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“I wouldn’t have given any stars if I could!! Was expecting a sofa to be delivered (via The Range). Delivery guy pulled up. Didn’t even ring the door bell and just drove off! I was running down my stairs to meet him and he’d gone! No contact number and The Range were not helpful at all! Don’t buy from any company that uses XDP you won’t get it! A complete shambles! 😡”
