“very large items worth approx. £ 800.00 that were supposed to be signed for left on my driveway of my property wedged between the underneath of my daughter's car and the pillars of my house causing damage to her car and items, without being signed for. within a hour some items were stolen courier entered my name as if i had signed for them. i have pictures of the theft the panels being left and damaged caused. the starring should enable a lot lower feed back”
“What went wrong ? Well I probably chose to place my order with a company selling on line
who use the services of Xdp delivery.
Its very close to Christmas and I purchased a large adjustable professional basketball stand
, backboard and hoop from an on line selling company in Devonshire. This item cost £249.99
this would have been delivered free of charge as standard between 3 to 5 days.
But as I like to be more organised as regards to my own time in waiting for the delivery, I chose to include the service offered of "Express Delivery" to ensure a delivery of the large item between 1 to 2 days with the item being tracked. This service cost was £14.99
The order was placed and paid for on Friday 9th of December before lunch time cut off time.
Express delivery was for the purpose of freeing up my time and I expected to be able to receive the item on the Monday afternoon or Tuesday morning and be able to track the item on its way to me allowing us to be home to receive delivery.
Monday 12th December passed ! No delivery ! No communication from XDP.
Tracking page states : time 15 :33 at Collection location 533
Tuesday 13th December ! No delivery! No communication from XDP
tracking page states : No Changes or update
Wednesday 14th December No delivery ! No communication by phone
tracking page states: time 08:35 at delivery depot location 119
then updated states: delivery location 119 on route 64 ETA between 11:45 and 14:45 scheduled.
Time elapsed No delivery! no update! no phone call!
Time of 16;40 we sourced the Scottish depot 8 miles away and called them to check its progress.
No excuse or explanation give. but enquiry taken with a call back promised.
Time 17:25 we received call back to say we should have had delivery but driver was held up
but to expect delivery soon???? No time offered or estimated !!!!! How long is route 64?
Time 18:25 time to take son to Rugby training , called depot to instruct delivery to be made to our garage under the house with a signature from our neighbour on our behalf . Instruction taken and ok d by depot.
Time 18:35 tracking update carded message sent by e mail to me but not received even till now. location 120 marked exception ???
I wonder when or if I will receive it. I ve had enough time wasted and time off work to deal with this on line shopping! This is not the way to do business. This is not the company to make deliveries. I will be looking for a refund for the delivery cost on the broken promise on delivery service we paid for. MR Hawkins”
“A misunderstanding led to me not being home when a delivery was attempted, at which point I was contacted by the driver who, very aggressively, asked why I was not home when I said I would be. When I tried to arrange redelivery I was told I would have to collect from the depot, and when I asked for the driver's name he refused to give it.
When I contacted the depot I advised that I found the driver very rude. The woman who took my call told me that there was no wonder he was 'aggravated' when I wasn't at home when I should have been. She then said that she had sent the item back to the seller so that I would have to contact them to arrange redelivery.
I was then told that I had wasted their time and shouldn't have said I was going to be in when I wasn't. I tried to explain that there was a misunderstanding but after a few minutes of a very aggressive exchange I asked how I could make a complaint. At this point the woman hung up.
Absolutely shocking service. Avoid if at all possible.”
“Absolutely unbelievable lack of professionalism.
I'm trying to get my package over a week. Send them two emails, spoke to three different people from service. They cannot accept the fact that I'm working, and keep trying to deliver when I'm not at home.
Today I was assured that the courier will be at later hours. To my surprise I found notice on my doors that he was early. After contracting office, they said that he return to me after finishing with the other deliveries, about 5/6pm. Nobody came, called, nothing. Ridiculous. I'm going to cancel the order.”
“I ordered bunk beds said they were coming 13th December it came today the 12th which I was pleased with but to my horror my daughter in law is 7 months pregnant and when asked to help her take the bunk beds and the mattresses inside the courier said your not pregnant and went I carnt believe he let her do it on her own and it was rainning too I hope you repremand him you don't won't people like that working for you your service”
“Worst courier company ever!!!!! DONT USE!!!!! No one answers the phone tracking system doesnt work and I have got no parcels!!! So I have lost nearly £200 of my money!!!”
“This is week 7 of waiting for a delivery. The tracking says they will deliver at a certain time and they NEVER do! I am now awaiting the second despatch, as the first eventually became too damaged to deliver as it was passed around the depots and was sent back to the supplier, who now have to claim compensation. You are a DELIVERY company - just DELIVER. Absolutely dismally useless, the worst delivery company I have ever experienced.”
“Delivery 24 hrs late, tracking website is worse than useless. Don't think you can phone anyone because no one answers the phone ever. Or they do then hang up straight away. One of the worst delivery companies I have ever dealt with and that is saying something...... AVOID, AWFUL, save yourself the pain.”
“The guy calls me and says I will be with you around 3.30pm said I will be out at school run and be home for 3.45pm he said ok just after 4 get a call at 3.pm when I had left house to say I'm outside your house il give u 5 mins only to get back,rude!!!!get back home they carry my sofa in hits his hand on the radiator and swears the house down then says to the younger lad who was lovely get her to sign and come on we will be he for midnight he had no manners what so ever”
“Nobody here at an hour over the specified time, tried emailing and calling but no reply!! I have travelled 1.5hrs to be here to receive the delivery and took half a day off work!!! Now not sure when I can safely accept that they are not coming tonight and go home!! What a wasted, frustrating day!!”
“Abysmal is a kind review, words cannot come to mind how awful this company is. Try calling the landline number and you get a recorded message saying that this is a busy period and no one can get back to you. The local depot is a email address. This place needs to be closed down and the staff burnt at the stake.”
“1 review
Published 5 minutes ago
Worse collection company I have ever dealt with
I had received a mirror which was the wrong one so XDP were used by the company to return it. I received two emails saying XDP are coming to collect my delivery. One on the 29th November saying someone was coming 2pm-5pm and no one turned up. I received another one today saying someone was coming between 7.18am-10.18am and once again no one has turned up. I have emailed and called with no response and it's an absolute joke. Would have given 0 stars if I could have.”
“On a friday i was given a scheduled delivery slot,a week later and a total of six scheduled slots, and as many phone calls.the stress and the waiting in , it arrived with no apology.I have never experienced such dreadful service.”
“What a joke they are. If I wasn't still missing my order I'd laugh at how bad they are. They didn't deliver, and only when chased up did they offer the most implausible excuses that, quite frankly, make them look like complete incompetent idiots. A very quick search on XPD reviews gives a lengthy catalogue of similar experiences. I will never buy anything from a company that uses XPD as couriers. It surprises me that any sellers still use them.”
“AVOID but also rather hilarious. It is true services offered can be so abysmal that they are funny.
My parcel was booked on a 24 hour delivery on Thursday 3 November to arrive Friday 4 November. It never turned up. XDP were provided with both my work landline and mobile so I was surprised that no-one even called. Nor did XDP telephone the second time my parcel was scheduled to be delivered (Monday 7 November) and again, never turned up. Tuesday went by and the 24 hour service was becoming a bit of a joke to my partner and I. Still no call.
At lunchtime on Wednesday 9 November, I received a call from a very rude and unhelpful lady who kept repeating, "your parcel is scheduled for delivery tomorrow". Both my comments of "I was wondering if the driver was having difficulty finding my address" and "I'm on my mobile every day if the driver needs to call" were responded to with "your parcel is scheduled for delivery tomorrow". Clearly this monotone parrot-fashion repeating machine was not going to help me and we all know that tone of voice that says "I am incapable of caring any less about you or your 24 hour service that you the customer have paid for and for which is funding my salary".
I was however given some further minor details that XDP Express didn't even attempt to deliver my parcel on Tuesday 8 November (still booked on the 24 hour service) and that XDP hadn't shipped it at all for delivery on Wednesday 9 November (still booked on the 24 hours service).
Here's hoping my parcel arrives today (Thursday 10 November).
I secretly suspect XDP are striving for a spectacular 7 day week delivery time for their 24 hour service.
And today (in the last few minutes as I write this) I find out through a supplier that regularly uses XDP that the depot is currently under visitation from their HQ because the staff are so poor at their job. No kidding.
Could not recommend more highly that you avoid any service offered by XDP Express. It's hilarious how utterly awful they are as a "courier business".
A very generous 1 star (only because I can't help but feel sorry for other people).”
“For all of those ordering goods within the UK. This company is involved in unfair customer practices where they would not allow customers to open parcels upon delivery. On the other hand their rules make insurance void unless parcels are declared as damaged upon delivery. In essence defrauding customers. Stay away from them.”
“Service is completely rubbish! Did not deliver on the arranged day. Promised to deliver next day am and waited all day from 10am and is now 5.46 and still not arrived.”
“I will not say much...They lost my brand new 55 inch TV!!! Fortunately seller had insurance and will be compensated. But just think of it: waiting for a week for them to try to find it in the depots and after a week it was declared as "lost"! Just imagine...not a small package or an enveloped item they lost a 2000 pounds 55 inch TV??? Do you really want to try this service, go ahead...”
