“The tracking system stated the parcel was delivered 2 days ago and since then I'm been trying to contact XDP Customer Service, the depot and still nobody has been able to tell me what has happend to my parcel.
The depot person I spoke to, Kieran, was very rude and unable to give me any answer. He even said that the driver (James) is coming to my address to check if he left the item in the right place. Incompetency to best expression.
Worst courier ever.”
“I was expecting delivery on 01/08/2017 between 15:15 and 17:15, I rang them at 17:00, I asked the whereabouts of my delivery, they said delivery can take place up to 18:30. Delivery finally didn't turn up. The next day I rang them to find out about it, they said their system is down and unable to check anything. I checked their website at 10:35 am and according to that, they "attempted" a delivery and left a card. No need to say that never happened, no card or delivery. So I contacted the seller and he also had no luck with them....So I requested to cancel the order as the courier is just making things up”
“Waited for delivery - nothing. Received online tracking info only to discover that this hadn't been updated other than to say "Parcel re-direct" 3 days earlier. Several emails to XDP resulted in being told a different story each time "Out for deliver today.....apologies the label fell off....will arrive tomorrow for sure....we left it in a skip 3 days ago.....it was left on the doorstep 4 days ago".
10 days later and the parcel still hasn't arrived. They now say it was "definitely left on the doorstep 6 days ago" and that everything else I was told was "miscommunication".
But even if it was dumped on the doorstep (which we don't even have) then they left no card anyway.
Awful, awful service - basically dishonest to cover up incompetence.
Go nowhere near them.”
“Like previous customers would give 0 if I could, dreadful service have waited for 3 days for delivery but still no delivery made. Tracking times given seem to be fairy stories, customer services non existent. Have never had such absolutely terrible unreliabe service would certainly not order from a company that uses XPD again.”
“Have been trying to call them since 9am, keep getting message to leave my details as they're busy dealing with other customers - ALL DAY??? Extremely poor. Have also emailed them but still not getting a response. Using our school address as an excuse not to deliver - WE ARE OPEN IN THE HOLIDAYS!!!!”
“If I could have I would have scored 0 stars!
I was told that I would receive my parcel between 2:05 and 4:05, after taking the afternoon off and waiting in all day there was no attempt of delivery. I tried phoning the contact number on the text message that I received however the line was dead so I emailed the company. It took them half a day to reply to my email. They did not even apologies for the inconvenience they just asked when would be best for re-attempted delivery. I replied straight away and told them I wanted the delivery by 5pm that day, it took them over 3 hours to reply informing me that my parcel had not been put out for delivery.
The best thing to do is ATTEMPT to deliver it when you say you are going to, the next best thing to do is apologies and update the customer rather than them forcing an apology from you if you have been unable to deliver it when you said you would. Also, I would advise giving customers a phone number that works or is answered as by the looks of your other reviews this is not a first.”
“shockingly poor service. Has now given ETAs on two separate days and just not turned up at all! We have waited in on both days with no updates or reasons. Impossible to get through to anyone and no help at all. Website is shabby and I expect the management is too.”
“Worst delivery company I have ever come across. I ordered on 18 June. It was despatched to XDP for delivery on 19 June. It sat in their depot from then until I complained to Happy Beds on 6 July. They must have chased because I got an immediate call from XDP promising delivery the next day. Needless to say we waited in all day and nothing. No delivery, no phone call, no text, nothing. Now they are uncontactable by phone and the delivery has even vanished from their tracking system. Unbelievable. Avoid at all costs.”
“Really bad website. One is unable to track the delivery. Time frame given not met by hours and hours. When call to check, worst customer experience ever. The option given don't work. When I finally managed to talk to someone, the person was very unprofessional and rude. No help nor answer at all about for being advice to keep waiting for my item.”
“I have just the consignment (27/06/2017), they were delivered at 6.00pm some 4hrs+ later than your delivery slot (quoted at 11.43am to 1.43pm). Not very impressive by todays standards, further more the box and items were damaged. I will be complaining to Wayfair”
“Firstly tracking system was incorrect. Then they said that goods had broken open and they had returned them asking for replacement, however, supplier said item was reported missing. Then goods were delivered when I was out, which was ok but the packaging was damaged and they had partly torn off the delivery address, which turned out to be a different size for someone else! Then return next day to collect but scruffiest individual came. Van not signwritten, no ID or paperwork asking for wrong mattress, but didn't have my order. Will never purchase again if company are using XPD.”
“DO NOT USE!!!!!!!!!!!!!!!!!!!
The worst delivery company I have ever dealt with. Lady in 'sales' incredibly rude and unhelpful. Funny how the sales line gets answered within 2 seconds but you hold for 30min + to get through to Customer Service!!
YOU HAVE BEEN WARNED!!”
“Failed to show up when they should have false tracking and they then refuse to answer your phone calls (funny how they are busy when you phone but dial 141 you get to speak to someone immediately ) do not use. Trading standard are very interested in xdp
Look at the other reviews funnny how they all live near the head office and have limited previous reviews.”
“Ordered 10 items on 13/06/17 XDP received them 14/06/17 1 item turned up on the 17/06/17 then on the 19/06/17 1 more item turned up with the box open and the rest of the 8 items missing. I am still waiting for the rest of the items. This is a cowboy outfit and should be shut down”
“Terrible! Said it was collected from seller and more info would be available once it arrived at depot. I heard nothing until a text the next morning to say delivery between 3:30-5:30. 5:40 came my wife called them and before she could give our postcode, the guy said the driver was delayed by an hour and hung up. Nothing arrived. I knew it was just palming it off until they finished for the day. Phoned at 6:30...obviously the officd closed.
I knew I was in for terrible service as soon as I search for reviews online for this delivery company.
Must be said, Fortywinks need to have a better delivery partner. Next day delivery should mean next day! I would have happily paid extra to know it was being delivered by DPD!!!”
“If I could rate this company lower than 1 star I would . Bad communication, no response to emails,no delivery , confusing terms used on their online delivery system and a premium rate telephone line service that they never answer anyway .
If you are a company thinking about using them then don't as your customer service will go from 5 star to 1 with no fault of your own .
If you take everything that a trusted delivery company should be and do the opposite then that is XDP .”
“Waited in two hours for delivery which is slot I was given by the company. No message to say he wasn't coming. I have contacted the company and they have ignored it.
Awful service. Wish I had known before I ordered something which company was being used.
:(”
