“I’ve had to give this a one but in reality it would be a minus, absolutely disgusting company and drivers I was left in tears after being verbally attacked by one of the drivers and still no furniture”
“AVOID AT ALL COSTS. EVEN AVOID SELLERS THAT USE THIS EXCUSE OF A COMPANY! ONLY HALF THE DELIVERY ARRIVED AND THAT WAS LATE! CUSTOMER SERVICE IS NON-EXISTENT. NO PHONE NUMBER AND EMAIL ADDRESS BOUNCES BACK. DRIVER DIDNT SPEAK A SINGLE WORD OF ENGLISH.”
“I signed up for XDP ltd to collect and deliver my parcels we are a small company and we try hard to get our orders out the same day. signed up on a contract and paid the £250 bond ( we now use UPS AND FEDEX) no bond it needed. anyway cancelled the delivery service and had asked and asked and asked for the refund. nothing. so now we are taking them to county court for. its a very poor way to run a company and I will NEVER recommend them even to my worst enemy. I will let you know how we get on. thanks garry”
“It said that they tried to deliver and nobody was home TWICE, however there was more than one person inside. Didn't receive my item or any explanation. Lost money. Never purchasing from someone who uses this "service".”
“Ordered a wardrobe and did not receive it, tried to contact the company and couldn't reach them. Lost £90 because of that as seller did not want to refund.
Once again had a wardrobe delivery with xdp, even though this time I got my wardrobe before receiving it the guy did not check and tried to give me wrong item and did not even apologise.”
“As with many others my order was shown as for delivery and didn't show up. A second day was scheduled and.....it didn't show up.
Tracking number was a nonsense and didn't change at all after 7.15 am all day long.
I emailed XDP asking if the package would be delivered and received no reply.
Contacted the supplier who were helpful and told us there had been a problem with an import consignment. I mailed them complaining about no communication and no reply from XDP and received a third delivery date. Magically I also received a reply from XDP confirming the newest delivery date.
Fingers and toes firmly crossed.
Problems can occur and I understand that. What is unforgivable is to just let me sit here all day waiting when a call or a mail or a text to let me know would have solved my frustration.
I too will not be using any supplier who use XDP in future. Life is too short and I am too old to be treated like that.”
“To be fair after reading all that reviews i was wondering if i will receive my parcel and yes i received in full driver was really nice and kind i could track parcel from beginning of postage . Thank you”
“If I could choose minus five stars, I would. This is the worst courier company I have ever had any experience of dealing with. They have the worse customer services ever. Completely incompetent. DO NOT USE!!!
I ordered a mattress from Groupon and unfortunately they used XDP to supposedly deliver my mattress. I received a text message informing me that my delivery would arrive within 3 working days but I could use their tracking service on their website. Eventually, the status changed to being ready for delivery within a two hour window. I emailed and called continuously an hour after my delivery time for over 45 mins to eventually receive a message informing me that the depot was closed. The number that was given to me by a different depot for what was supposed to be head office did not work.
I have never written an online review before, however this Mickey Mouse courier company need exposing.
WORST CUSTOMER SERVICE EVER! AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID”
“10/10
Great service and delivery by XDP. It was swift and on time as estimated by the morning text reminder. Liam from W. Yorkshire was the XDP courier who delivered my fitness equipment, he was an absolutely super guy who moved all the heavy parcels by himself. I tracked the delivery on the app and then as my gates were closed he called me when outside to open them. He was very professional and safely dropped my fitness equipment off and closed the gates on leaving. He rang after to explain that he had closed the gates. After seeing all these negative reviews I was pleasantly surprised to have my parcels delivered safely and on time. I emailed the company in the morning to ask about changing the delivery slot and they responded back on the same day kindly explaining that they unfortunately couldn’t due to the route. 10/10 Well Done for delivering XDP!”
“Like all the other reviews ordered a bed from Wayfair. Got a text and emails to say a time slot and it was out for delivery. Day 4 of this now! Staying in everyday for a no show! Total disgrace!”
“Terrible courier service. Waited in for 2 days, with no-show both times from driver. On 3rd day, driver forged signature of my neighbour, but parcel is still nowhere to be seen.”
“XDP = eXtremely Dire Performance
Ordered furniture from Wayfair which had a delivery scheduled for Tuesday but never took place due a van break-down. Accepted this could be a genuine unfortunate one-off.
Was advised delivery had been rescheduled for Wednesday for the same time slot. Again, nothing arrived and no communication to advise.
Contacted Wayfair who spoke with XDP and was advised delivery would take place on the Thursday. Again - nothing and no comms from XDP (the tracking showed the item was still at their depot).
Friday came and went and despite Wayfair advising it would come; it didn’t. Again, tracking showed another scan confirming the item was in XDPs depot but no attempt to actually deliver said item.
Utterly appalling company - incredibly unprofessional and incompetent. As a result of my experience, I’ve been put off ordering anything through Wayfair.
The stress and hassle of having to have someone at home for a week on the off-chance XDP might deliver is completely unacceptable. I will go out of my way to avoid engaging with any company using XDP as their delivery agent.”
“Awful experience with this delivery company.
Gave me 2 delivery times and turned up for neither which was a huge inconvenience as we didn’t live in the house at the time, then delivered in the evening at a time that they were not to and left the delivery ‘in a safe place’. The delivery was a bed and they left it outside in the snow!!! The next day I went to the property to find it outside the front door and too wet and damaged to use.
Almost to ridiculous to be true but sadly it is.”
“What a mickey mouse outfit this I too would have given it a negative score if it had been possible. My promised date by the manufacturer was the 28/02/20 however on the 27/02/20 at 8-o-clock in the morning I received a message to say that it was for delivery that day. After re-scheduling my day I waited and waited NOTHING. at 4-30 received a message to say that the driver had been unable to deliver as no one was in, what a joke.I still have not been able to contact XDP on the number givem to re-deliver. Phone answering machine states unable to take a call and YOU CAN'T LEAVE A MESSAGE. How this outfit is still in business is beyond me.”
“How so true all of the negative reviews are. Still waiting for a delivery that was expected 4 hours ago. Fortunately the contract I entered into was with the furniture company who used these cowboys so I am not even going to contact XPD I will be in touch with the furniture company tomorrow. Trying to track the parcel on line is a joke! Why do companies use this delivery service given the reviews are so poor?!”
“I have ordered some thing and the supplier uses XDP for the courier service, I used my work place as the delivery address as some one is in all day, they have 3 times now delivered out side of office hours despite the supplier I bought from requesting office hours delivery, every time they attempt to deliver they send an email asking me to ring a number to arrange delivery, I must have rung this number 50 times over 3 days at various times of the day and no one answers, How do they expect to sort issues like this if they do not answer the phone, this is the worst courier service I have ever experienced”
“If I could leave 0 stars I would have. Terrible company said my parcel was coming twice, never and I mean NEVER turned up they don't answer emails. To call them is 7p per minute and when you get through they won't talk to you unless you are a supplier.”
