“I was expecting delivery on 01/08/2017 between 15:15 and 17:15, I rang them at 17:00, I asked the whereabouts of my delivery, they said delivery can take place up to 18:30. Delivery finally didn't turn up. The next day I rang them to find out about it, they said their system is down and unable to check anything. I checked their website at 10:35 am and according to that, they "attempted" a delivery and left a card. No need to say that never happened, no card or delivery. So I contacted the seller and he also had no luck with them....So I requested to cancel the order as the courier is just making things up”
“Waited for delivery - nothing. Received online tracking info only to discover that this hadn't been updated other than to say "Parcel re-direct" 3 days earlier. Several emails to XDP resulted in being told a different story each time "Out for deliver today.....apologies the label fell off....will arrive tomorrow for sure....we left it in a skip 3 days ago.....it was left on the doorstep 4 days ago".
10 days later and the parcel still hasn't arrived. They now say it was "definitely left on the doorstep 6 days ago" and that everything else I was told was "miscommunication".
But even if it was dumped on the doorstep (which we don't even have) then they left no card anyway.
Awful, awful service - basically dishonest to cover up incompetence.
Go nowhere near them.”
“Like previous customers would give 0 if I could, dreadful service have waited for 3 days for delivery but still no delivery made. Tracking times given seem to be fairy stories, customer services non existent. Have never had such absolutely terrible unreliabe service would certainly not order from a company that uses XPD again.”
“Have been trying to call them since 9am, keep getting message to leave my details as they're busy dealing with other customers - ALL DAY??? Extremely poor. Have also emailed them but still not getting a response. Using our school address as an excuse not to deliver - WE ARE OPEN IN THE HOLIDAYS!!!!”
“If I could have I would have scored 0 stars!
I was told that I would receive my parcel between 2:05 and 4:05, after taking the afternoon off and waiting in all day there was no attempt of delivery. I tried phoning the contact number on the text message that I received however the line was dead so I emailed the company. It took them half a day to reply to my email. They did not even apologies for the inconvenience they just asked when would be best for re-attempted delivery. I replied straight away and told them I wanted the delivery by 5pm that day, it took them over 3 hours to reply informing me that my parcel had not been put out for delivery.
The best thing to do is ATTEMPT to deliver it when you say you are going to, the next best thing to do is apologies and update the customer rather than them forcing an apology from you if you have been unable to deliver it when you said you would. Also, I would advise giving customers a phone number that works or is answered as by the looks of your other reviews this is not a first.”
“In all fairness, when things go well it is what is expected and you dont get a lot of customers singing praises - however if things go wrong, which sometimes they do, then people are more likely to write a bad review - its frustration worming its way out. Completely understandable but I dont think it gives a true representation of the XDP Couriers as a whole.
We have been using these as our main delivery system (along with out own drivers) for over 2 years now - there HAVE been issues of course, with the amount we send out and the amount of consignments working there way through XDP theres bound to be, but nothing more than we've had using other companies - one dynamite! company ran over one of our expensive beds, and then STILL delivered to it the customer....like seriously....!
There are some 'bad' depots - I find certain ones tend to give me the issues time and again but on the other side our collection depot (Bradford - you guys rock!) are fab - might take a couple of calls to get through but when you do, helpful is an understatement.
Dont be put off by businesses using these guys - until you run a furniture company yourself you have no idea how hard it is to get reliable and responsible delivery options which dont end up costing us (read: customers) a small fortune and to their credit, over the at the moment, 2897 deliveries we've booked with these guys only a small percentage have ever had an issue....so XDP well done, we're happy(ish) bunnies! ;)”
“shockingly poor service. Has now given ETAs on two separate days and just not turned up at all! We have waited in on both days with no updates or reasons. Impossible to get through to anyone and no help at all. Website is shabby and I expect the management is too.”
“Extremely unsatisfied is an understatement. These packages should have been on their way back two weeks ago. Every single task that has been given to this company has been a pain. They delivered a shipment despite it being marked as return to sender, failed to post a card to a failed collection attempt without ringing my bell or any others, and took a photo from inside their vehicle that couldn't even identify my property as a flat, and today they failed to appear at all, failed to call the driver and get back to me, failed to answer the phone and they closed an hour early.
Now waiting for tomorrow to find out what happened and set up a new collection.
The only reason they get two stars is because the people I've been in contact with have been polite and, for the most part, helpful.”
“Worst delivery company I have ever come across. I ordered on 18 June. It was despatched to XDP for delivery on 19 June. It sat in their depot from then until I complained to Happy Beds on 6 July. They must have chased because I got an immediate call from XDP promising delivery the next day. Needless to say we waited in all day and nothing. No delivery, no phone call, no text, nothing. Now they are uncontactable by phone and the delivery has even vanished from their tracking system. Unbelievable. Avoid at all costs.”
“Really bad website. One is unable to track the delivery. Time frame given not met by hours and hours. When call to check, worst customer experience ever. The option given don't work. When I finally managed to talk to someone, the person was very unprofessional and rude. No help nor answer at all about for being advice to keep waiting for my item.”
“Asked for an afternoon delivery slot. Was told that wasn't a problem
Only to have to ring in sick as the delivery tracking was put for the morning. No one answering to get time changed. Not impressed as lost money for having to ring in sick”
“I have just the consignment (27/06/2017), they were delivered at 6.00pm some 4hrs+ later than your delivery slot (quoted at 11.43am to 1.43pm). Not very impressive by todays standards, further more the box and items were damaged. I will be complaining to Wayfair”
“Firstly tracking system was incorrect. Then they said that goods had broken open and they had returned them asking for replacement, however, supplier said item was reported missing. Then goods were delivered when I was out, which was ok but the packaging was damaged and they had partly torn off the delivery address, which turned out to be a different size for someone else! Then return next day to collect but scruffiest individual came. Van not signwritten, no ID or paperwork asking for wrong mattress, but didn't have my order. Will never purchase again if company are using XPD.”
“DO NOT USE!!!!!!!!!!!!!!!!!!!
The worst delivery company I have ever dealt with. Lady in 'sales' incredibly rude and unhelpful. Funny how the sales line gets answered within 2 seconds but you hold for 30min + to get through to Customer Service!!
YOU HAVE BEEN WARNED!!”
“Failed to show up when they should have false tracking and they then refuse to answer your phone calls (funny how they are busy when you phone but dial 141 you get to speak to someone immediately ) do not use. Trading standard are very interested in xdp
Look at the other reviews funnny how they all live near the head office and have limited previous reviews.”
“Ordered 10 items on 13/06/17 XDP received them 14/06/17 1 item turned up on the 17/06/17 then on the 19/06/17 1 more item turned up with the box open and the rest of the 8 items missing. I am still waiting for the rest of the items. This is a cowboy outfit and should be shut down”
