“Firstly tracking system was incorrect. Then they said that goods had broken open and they had returned them asking for replacement, however, supplier said item was reported missing. Then goods were delivered when I was out, which was ok but the packaging was damaged and they had partly torn off the delivery address, which turned out to be a different size for someone else! Then return next day to collect but scruffiest individual came. Van not signwritten, no ID or paperwork asking for wrong mattress, but didn't have my order. Will never purchase again if company are using XPD.”
“DO NOT USE!!!!!!!!!!!!!!!!!!!
The worst delivery company I have ever dealt with. Lady in 'sales' incredibly rude and unhelpful. Funny how the sales line gets answered within 2 seconds but you hold for 30min + to get through to Customer Service!!
YOU HAVE BEEN WARNED!!”
“Failed to show up when they should have false tracking and they then refuse to answer your phone calls (funny how they are busy when you phone but dial 141 you get to speak to someone immediately ) do not use. Trading standard are very interested in xdp
Look at the other reviews funnny how they all live near the head office and have limited previous reviews.”
“Ordered 10 items on 13/06/17 XDP received them 14/06/17 1 item turned up on the 17/06/17 then on the 19/06/17 1 more item turned up with the box open and the rest of the 8 items missing. I am still waiting for the rest of the items. This is a cowboy outfit and should be shut down”
“Terrible! Said it was collected from seller and more info would be available once it arrived at depot. I heard nothing until a text the next morning to say delivery between 3:30-5:30. 5:40 came my wife called them and before she could give our postcode, the guy said the driver was delayed by an hour and hung up. Nothing arrived. I knew it was just palming it off until they finished for the day. Phoned at 6:30...obviously the officd closed.
I knew I was in for terrible service as soon as I search for reviews online for this delivery company.
Must be said, Fortywinks need to have a better delivery partner. Next day delivery should mean next day! I would have happily paid extra to know it was being delivered by DPD!!!”
“If I could rate this company lower than 1 star I would . Bad communication, no response to emails,no delivery , confusing terms used on their online delivery system and a premium rate telephone line service that they never answer anyway .
If you are a company thinking about using them then don't as your customer service will go from 5 star to 1 with no fault of your own .
If you take everything that a trusted delivery company should be and do the opposite then that is XDP .”
“Waited in two hours for delivery which is slot I was given by the company. No message to say he wasn't coming. I have contacted the company and they have ignored it.
Awful service. Wish I had known before I ordered something which company was being used.
:(”
“2 hour delivery window given which I raced around to be back for.
No delivery arrived, after contacting them I was told they could not find my address 2hours earlier than time given. My guess is that he turned up early realised no one was in so said cba and went! Next day 2hour delivery given, rang Becky in the office to find out it would be 2hours early than stated again! Told driver would ring me with an eta but guess what no joy!! Still waiting useless company!”
“sent me a text with a two hour delivery slot. waited all day nobody turned up. still waiting 3 days later everytime i call they tell me i will get a call from the driver. worse logistics company that i know of. unprofesional staff”
“Delivery estimate was way off. After calling their premium line to find out what's going on I was told it's "on its way".
2 hours later still not here. Office is closed even though the opening times on their voicemail say otherwise.”
“After having missed a delivery, the deliveryman told me he manages his own schedule and only wants to come at 5.30pm. When I told him that no one can be at home at that time, he told me to cancel the order.
Simply unacceptable.”
“Using XDP is what went wrong complete shambles of a company I will never order an other item that is being delivered by them. One star is too much for this shambles of a company.”
“the item has been due for delivery from 06/04/2017 the tracking system is a complete waste of time I had some one in the delivery address all day and there system say's it was carded I don't see how when it is a buzzer system for entry.
This company is a complete waste of time.”
“XPD entered our property illegally whilst we were out instead of leaving a card like any normal courier. On top of that he also walked through a newly poured, clearly identifiable concrete foundation on his way to our outbuilding and back again. XPD customer services ignored our email to complain about this and have attempted to have our reviews removed from other review sites. Disgraceful company. Use them at your own risk.”
