“Terrible! Said it was collected from seller and more info would be available once it arrived at depot. I heard nothing until a text the next morning to say delivery between 3:30-5:30. 5:40 came my wife called them and before she could give our postcode, the guy said the driver was delayed by an hour and hung up. Nothing arrived. I knew it was just palming it off until they finished for the day. Phoned at 6:30...obviously the officd closed.
I knew I was in for terrible service as soon as I search for reviews online for this delivery company.
Must be said, Fortywinks need to have a better delivery partner. Next day delivery should mean next day! I would have happily paid extra to know it was being delivered by DPD!!!”
“If I could rate this company lower than 1 star I would . Bad communication, no response to emails,no delivery , confusing terms used on their online delivery system and a premium rate telephone line service that they never answer anyway .
If you are a company thinking about using them then don't as your customer service will go from 5 star to 1 with no fault of your own .
If you take everything that a trusted delivery company should be and do the opposite then that is XDP .”
“Waited in two hours for delivery which is slot I was given by the company. No message to say he wasn't coming. I have contacted the company and they have ignored it.
Awful service. Wish I had known before I ordered something which company was being used.
:(”
“2 hour delivery window given which I raced around to be back for.
No delivery arrived, after contacting them I was told they could not find my address 2hours earlier than time given. My guess is that he turned up early realised no one was in so said cba and went! Next day 2hour delivery given, rang Becky in the office to find out it would be 2hours early than stated again! Told driver would ring me with an eta but guess what no joy!! Still waiting useless company!”
“sent me a text with a two hour delivery slot. waited all day nobody turned up. still waiting 3 days later everytime i call they tell me i will get a call from the driver. worse logistics company that i know of. unprofesional staff”
“Delivery estimate was way off. After calling their premium line to find out what's going on I was told it's "on its way".
2 hours later still not here. Office is closed even though the opening times on their voicemail say otherwise.”
“After having missed a delivery, the deliveryman told me he manages his own schedule and only wants to come at 5.30pm. When I told him that no one can be at home at that time, he told me to cancel the order.
Simply unacceptable.”
“Using XDP is what went wrong complete shambles of a company I will never order an other item that is being delivered by them. One star is too much for this shambles of a company.”
“the item has been due for delivery from 06/04/2017 the tracking system is a complete waste of time I had some one in the delivery address all day and there system say's it was carded I don't see how when it is a buzzer system for entry.
This company is a complete waste of time.”
“XPD entered our property illegally whilst we were out instead of leaving a card like any normal courier. On top of that he also walked through a newly poured, clearly identifiable concrete foundation on his way to our outbuilding and back again. XPD customer services ignored our email to complain about this and have attempted to have our reviews removed from other review sites. Disgraceful company. Use them at your own risk.”
“Unreliable. No delivery or tracking information. Left blank card with no contact details. Did not re-deliver on the agreed delivery date and was left waiting around all day.”
“As a Courier Driver, We were never paid 0n time, And often several £k short, In the end we had to drop them, Because we ran out of money,
Now they refuse to pay anything, claiming "We Broke the contract.
We are owed £23.500....
One of the directors got very abusive over the phone,,,Blaming us !!
We Allso do NOT get paid extra for multiple drops to same customer.
Do not get paid for sorting and loading goods in the morning,
Even Yodel and others do this ,,,,, Slave labour company”
