“this is the most awful,dreadful company ever.My "next day" (hahahaahahaha) delivery finally arrived ten days late and four days after it had been cancelled.In the meantime I was told that it was coming on three separate occasions and to wait in accordingly.When it did arrive it was dumped outside my house without the required signature.The original seals and paperwork appeared to have been removed and replaced/repaired with other packaging.At no time was I offered any updates/information on the non-events I was waiting in for.Sadly my experience is quite common and I will seek to ensure that I dont buy stuff "delivered" by Xdp in the future.It really upset me that this company has such a negative approach to the truth and no respect whatsoever for the people they tread on.Go elsewhere!”
“I can't think of a worse company that I've encountered in 20 years. XPD are a shambles who couldn't deliver a letter from one side of a road to another. They lie and mislead and couldn'tt give less of a shit about their appalling service or the misery they will cause you. They claim that their drivers have been, when they haven't, they claim that they have emailed & carded you when they haven't, they take your mobile numbers to call you, but then don't, they claim that their own phones lines are down when they aren't. Avoid XPD like the plague.”
“Shocking service. Not used direct but courier for Noa and Noni Beds (also known as Jadebay). Delivered to wrong house, on wrong street, different name/address/postcode nearly half a mile away. Then had the nerve to say it had been delivered and signed for. It turned out it had been dumped on someone’s doorstep (who were not in at time) and a falsified a signature of mine in doing so. Courier accused us of stealing and pretending not to have received goods. Eventually found the bed through pure pure coincidence through friend of a friend of a neighbour. Still no apology or compensation and driver was very threatening to the old lady in which it was originally delivered. DO NOT USE. Nearly 8 weeks on and still nothing which demonstrates what views on customer service and commitment to safe and accurate delivery.”
“Had a phone call to arrange delivery of some office furniture I had ordered from an online store. Great I thought, proactive, let's arrange a delivery date.
Woman on the other end of the phone tells me they are going to delivery the package tomorrow (which happens to be a wednesday). Ah, I'm not in tomorrow as self employed but the wife is in Thursday or Friday and we are in the weekend.
To which came the reply "We only deliver to your postcode on Wednesday" (I live in London by they way!).
Now I'm a reasonable person, so pointed out that both my wife and I work on Wednesdays and are self employed so would lose a days wages waiting around for a package.
The response, "I can't help you there, we only deliver to your area on Wednesdays"
Right...."I guess I'll have to phone up the company I ordered from and cancel then?"
"Yeah, you do that"
End of conversation....
Worst customer service and (non) delivery from a so-called delivery company. If you read the other reviews you can see I'm not alone...before you buy something online, check if these jokers are supposed to be delivering it...if they are avoid at all costs and tell the company you are purchasing from why.”
“We were expecting two parcels ( a Christmas present from our family) the first parcel arrived at a neighbours
damaged,luckily nothing was broken that was before Christmas .The second has been on its way ever since.?????”
“Missed first delivery because we was working all day. I phoned to arrange delivery for next day. Had a sms saying 8.08 until 11.08 delivery. Great I thought get my order. Nope, nothing. Called again and the guy says oh you should of had it, it is on the van. Checked website and it says back at depot again. I call back the same guy swore at me then hung up! Worst delivery firm ever. Avoid them at all cost. Will be calling the store I bought from and will be cancelling my order.”
“Given four different delivery dates and times, took time off work to be there to receive, nothing turned up on any of the promised dates / times. You can only contact via a premium number all of which demonstrates total content to its customers”
“Bought a book case from amazon 2 weeks ago on express delivery unfortunately the company uses XPD delivery, very bad after 5 emails to the company 6 phone calls to XPD still waiting will it ever turn up who knows sick of waiting in, the tracking system is rubbish and if you ever get through on the phone they fob you off. I have now put in a claim for a refund will I get that!!!!!!! Lets wait and see. Please who ever reads this do not use XPD.”
“Well, I feel like a broken record here, having read all of the other 1 star reviews but they are true in my experience. They don't deliver on time......I am on my 4th day waiting for next day delivery. They don't answer any form of communication, be it email or telephone message.
They pass messages via the company I purchased from and guaranteed it would be here by 12:00........yet here I am at 13:00 and have no item or explanation. AVOID THIS COMPANY LIKE THE PLAGUE.”
“I bought a TV online and opted to pay for next day delivery. I spoke to someone at a depo later that evening on the expected delivery day and was promised it would be with me the next day. 4 days later I'm still waiting and nobody has returned any calls or emails. I can accept that sometimes things happen and deliveries may be delayed, but I would never expect a company to simply ignore its customers. I'm self employed and live alone, I have lost out on two days work and pay because I was assured my TV would be delivered. XDP set themselves very poor standards and fail to achieve them. Never, ever again, appalling in the extreme, stay well away from these clowns.”
“so far have waited in for 3 days for a parcel that was supposed to be delivered on first day,so far their website says it has been delivered twice,still waiting”
“Have waited in all day for a delivery. Tracking states that a card was put through the door at 14:19hrs yet at that time I was sat in the front room and had a perfect view of my front door and no-one approached my that door. Called Xdp and complained, delivery now Monday but no hint of an apology”
“My fish tank was not delivered on the day and NO massage as to why phoned them and got an answer machine saying they can't call me back to busy. Phoned the sender to be told the item would be here today before 11.48 now 1.30pm still no fish tank.”
“My mattress arrived earlier than the seller said,but I was kept well informed on your tracking system. I was given a 3 hour window and the delivery was made well with in it I was a little worried when I read the reviews on trust pilot but I need not have worried congratulations on a excellent service with a very pleasant young man.kind regard Chris”
“Wrong parcel delivered phoned straight away Richard from customer service wasn't helpful at all took my number and said he would ask the driver to come back but couldn't say if he would, I explained that it was my 2yr olds bed and that I had already got rid of her cot to make space so it was needed asap but he wasn't interested so 6 hours later still nothing so phoned again and spoke to sam who was just as bad!! Not helpful at all. Tried to phone back this morning only to find out they are closed and won't be opening again til the 3rd!!! Not happy is an understatement!!”
“I waited in from 8am until 6pm for these people. I had to take a day off, losing money as I am self-employed. There was some nonsense about checking my address on the tracking page and I got no answer from the call centre. I suppose the driver just couldn't be bothered to look for my house.”
“Despite all the nagative comments made regarding Xdp we found the delivery to be excellent and delivered on schedule, the delivery man even put it in the garage for us.”
