“ABSOLUTE WORST SERVICE!!!!! Avoid at all costs if you can!!! Have been waiting a week for my parcel that was supposed to be delivered with "express" delivery in 2 days. There is no customer service, nobody answers the phone, nobody answers their email, there is no way to find any information about your parcel.”
“I ordered with Wayfair a table and chairs. I was supposed to receive them beginning of June. We are 27 June and I have not received them yet. they update their tracker online and communicate to us on their website few hours before they will come.
They do not respect it otherwise that would be too handy. I had to take afternoons off, leave the office running and wait for them. They never came or can not prove they came. Then, you received an email telling you they missed you. You can not change the delivery address at all. I called their customer service (many times) some are nice, some are extremely rude. In a nutshell, if you can, avoid them at all cost. very bad company.”
“Delivery now marked as fail due to exception, 12 failed call attempts by me, no idea what this means, driver didnt fancy it? It was raining?
Rescheduled? No idea as they are uncontactable. Abject, totally abject”
“Hopeless, take a day off as you get a text and an email advising of delivery slot, no sign, ring them and get a mobile number that doesn't pick up. Rank amateur service, quite frankly don't understand why companies use them, twice this has happened now when buying large items from Aldi (obviously not their fault) . Lack of professionalism, customer service and I would recommend that you avoid this company if at all possible. ATROCIOUS”
“Horrific. Have been at home all day waiting for the parcel, and will have to make myself available again tomorrow. Who even knows if it will show up! If you can avoid using this service, absolutely do!”
“Absolutely appalling service!!! I have been waiting 3 weeks for my 48 hour delivery parcel which was needed for my cancer suffering brother. XDP says item was delivered scanned and closed, which is clearly was not and they can not track it down, as the item was bought on Ebay, the supplier, Ebay and Pay Pal have also been no help leaving me £130 out of pocket. The XDP web site is shocking, no numbers to call or helpline and the webchat will take you over and hour and a half to get through on with no help what so ever.
DO NOT USE THEM, they are a criminal outfit not fit to be trading.”
“No one to telephone. Pointless online chat. Person has limited information and can't address any issues.
Items not delivered due to them putting some items on the wrong van.
Avoid at all costs. The problem is courier service was set up to deliver to business customers who are in 9-5. They haven't moved on. Took day off work for this nonsense.”
“wouldn’t even give one star, awful service, no customer service at all! failed to deliver to me on four different days. Tracking info is rubbish and untrue. If they answer the phone( if your lucky) they are useless, rude and liars.
DO NOT USE.”
“Very bad delivery company, I feel humiliated. Avoid this company. They promise delivery to 48h - but delivered after weeks, and that if every day to ask on arrival.”
“1 star is too many.
They have left parcels with different neighbours 3 times but not told us where or when. Tracking just says delivered. Useless shower of ****.
And don't get me started on the damaged items.
When someone else is signing for the stuff they don't care what state the parcels in.”
“Absolutely appalling, received a text message to say the driver had attempted a delivery - they hadn't, no one answers the phone , you have to pay a PREMIUM RATE to make a complaint ! unbelievable NEVER AGAIN”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“That's the chat I had after waiting 1 hou, I was n.24 on the queue...
Hello. How may I help you?
need help to track a parcel
has not been delivered
Hi, the package has been delivered and left underneath a white car by the driver at 3.05pm today
WHAT? UNDERNEAT A CAR???????
I was at home
which car?
where?
how can they leave a radiator under a car???
it was supposed to be signed as well
Read
hello?”
“Appalling. I received a text saying my item would be delivered on Tuesday between 12.58 and 14.58. I was a bit surprised as it was supposed to be by arrangement but, as I was home anyway, it was not a real issue. I should have known better.
I waited until 15.30 but no one came and their tracking service was not updating.
This morning my item showed as delivered. As it is a bed, it would be difficult to miss. I contacted them via live chat and at first they said there was a signature then said they couldn't do anything about it, the seller would have to file a claim.
Had they said they'd lost it, I would have been annoyed but would have understood but, in this case their driver stole it and forged a signature but they won't do anything.”
“I ordered a shower tray from bathroom.com they used XDP to deliver. As I have read in other reviews XDP send a message to give a time slot for delivery, which I received. I took time off work to guarantee I would be home to receive the delivery and of course it didn't arrive. emailed XDP and no answer, fortunately I had the next day off and the parcel arrived in the time slot but 24hrs late. However the delivery driver was trying to deliver the shower tray three houses away from my address. its not rocket science to read a delivery address. To add to the XDP drama it arrived cracked on one corner so totally useless. now I'm sure bathrooms.com don't send out damaged shower trays. Bathrooms.com were excellent they sent a replacement next day delivery, but as you can guess it didn't arrive XDP used the excuse it didn't arrive at their depot on time for next day delivery, so why for 1. didn't they inform me it was going to be late. 2. obviously XDP don't do next day delivery unlike every other courier service in the UK. I normally don't bother writing reviews but XDP were informed by myself and bathrooms.com this needed to be delivered on time as I was leaving for France and was taking the shower tray with me.
XDP TOTALLY USELESS .”
