Yoox Reviews

Name: Yoox
Rating: 2.07

2.1 Rating 176 Reviews

27 %

of reviewers recommend Yoox

2.1

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last order was placed January 6. In three month, no delivery and no refund, just empty talk from what they call “customer service”. Total disappointment.”

Helpful Report

Posted 3 years ago

“Terrible unprofessional service again and again. Fourth time now they've made a mistake. First time I ordered Bikkemberg boots and they fraudulently sent a second hand pair whilst advertising new stock. Not just worn several times but at least several years of daily wear, the sole was almost worn away. Next time ordered some CK205W39NYC trousers in mens size XL, what was sent was a woman's XS, it was about half the size of what I was expecting. It took many weeks for me to get a refund. Recently ordered a Raf Simons jumper with large red shoulder patches. Got one with blue shoulder patches instead. Latest order was for some grey Raf jeans. Got sent a white pair instead. How on earth a site can't deal with basic stock control is quite shocking to be honest. They shouldn't be running as a site if they can't get basics which an online clothes retailer should be doing. It's not difficult to do. Each time a mistake happens it takes weeks and weeks to get refunded as first it's about 4 days or so for the return then inexplicably they then take a week+ if not longer to issue a refund even after they receive the item (which you can see when it arrives on tracking). Why they need to take 10 days for example to deal with a customers returned item once it's received is baffling to me. From ordering it, getting the wrong item sent to you, repacking it and returning it to them, them then spending their customary week+ on the item for a weird reason before issuing refunds, the whole beginning to end process takes about a month with your money tied up all that time. Their customer after care is terrible. It's very difficult to find their phone number for a start, and they have NO will to rectify their mistakes or help out at all. You just get generic answers. I've asked previously after receiving a wrong item with one last one still showing on their site if they can hold it for me until the return gets there and then send me my correct item, but they simply don't care about a customer experience, or have any shame about their own faults in sending out incorrect stock time and time again and trying to rectify that for customers. Avoid this joke company.”

Helpful Report

Posted 3 years ago

“Very untrustworthy, please don't waste your money on them. I sent back two items and only returned money for one of them and have not replied to my emails asking why they kept 59 euros and did not refund them. They keep telling you your issue is being dealt with but they never come back either with an answer or an action. Please don't throw your money down the toilet by buying from them.”

Helpful Report

Posted 3 years ago

“Customer service lies about refund. At 13 January 2021 yoox received the returned item. They state several times that the refund has been processed which is not true. They first state that it takes ten business days before it is shown on the account and then suddenly it is stated that ‘ the transfer has failed’. Totally unacceptable and contrary to yoox own general conditions. It is now 18 February and I will do whatever I can to expose Yoox’ s consumer policy!”

Yoox 1 star review on 18th February 2022

Helpful Report

Posted 3 years ago

“After 5 days I placed an order, the order was finally accepted and dispatched. (I still havent got the item I ordered. ) I don't know why it takes so long time for my order to get settled. By this time, one could get things delivered, at least based on my past experiences with other clothing retailers.”

Helpful Report

Posted 3 years ago

“Requested a return to the original form of payment, instead got a return in moneyoox, no assistance via phone, got yelled at by the rep. Brandy on 1/24/2022 11:46 central time”

Helpful Report

Posted 3 years ago

“I ordered two pairs of shoes from Yoox. I received used and damaged shoes twice. I returned them and finally after 40 days I got my refund. Don’t waste your time and money.”

Helpful Report

Posted 3 years ago

“Absolutely awful company completely scammed me for my money trainers never arrived and refused to refund my money 100% NOT A TRUSTED COMPANY avoid them!!!!! Still haven’t got my money back”

Helpful Report

Posted 3 years ago

“Sent the wrong trainers (older and cheaper version) in the wrong colour and wrong size. Used all kinds of tactics to avoid refunding the money, and all kinds of all tactics to delay the refund: I’m still waiting and I’ve been told it’ll be another two to three weeks at least, a week after finally getting permission to send back. They are just hopeless, please avoid.”

Helpful Report

Posted 3 years ago

“terrible you guys are a total scam took all the money I had on my unemployment card, I called my bank and let them know you are a scam I never placed an order ever with you. You are crooks!!!!!! when I call your number it hangs up. BEWARE OF THIS SCAM”

Helpful Report

Posted 3 years ago

“Horrible service , auto answers and no will to help or change situation”

Helpful Report

Posted 3 years ago

“I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad. I called them for help and they advised they will email me. Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke? I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days. I then requested compensation and the lady spoke over me etc I requested another supervisor who was super sarcastic and nasty She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality? I am simply asking for compensation before i call my bank and dispute this and they were so nasty. The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting. If I do not hear compensation from YOOX within 24 hours. I am calling my bank. NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!”

Helpful Report

Posted 3 years ago

“Buyers beware! this is the worst company to purchase from. Their customer service is just as worst as their product. The shoes shoes a beautiful picture but what i receive is the total opposite. The manager refused to help! i need it escalated so i can have this solved”

Helpful Report

Posted 3 years ago

“Problema este următorea toate saiturile care vînd produse originale brenduri,pe fiecare produs scrie unde este fabricat. Pe saitul Yoox nu scrie pe nici un produs unde este fabricat. DIN 15 Recenzi 2 persoane sunt mulțumite în rest toții sunt nemulțumiții.”

Helpful Report

Posted 3 years ago

“After spending thousands of dollars, they refused to allow me to exchange a size 6 dress for the size 8. Also they refused to refund my card for the additional costs paid for express shipping (3-5 days) ....orders were delivered 10+ days. Horrible customer service.”

Helpful Report

Posted 4 years ago

“My Armany jacket that I paid $400.00 on sale is so fake and chip ambresmnt. Retelling for $750.00 this is reducules”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service! Returns process is a complete nightmare if you are returning from the U.K. I first returned an order worth over £900 nearly 4 months ago. Was told by ups that yoox provided the incorrect invoices and the parcel was returned to me. I contacted Yoox who then sent new invoices and when I arranged a collection I was told by ups that again they were not correct! Yoox insisted it was ups who had made the mistake both times and it took weeks to receive a new tracking number and invoices. Finally get the parcel sent out again on the THIRD attempt, but weeks later and still no word from Yoox to say they have received the parcel. I check the tracking and it says the parcel is being held at customs. I contact ups who say again the information is not correct so customs cannot clear the parcel. This started in May and it’s now August and Yoox customer service seem completely unbothered about the whole situation! They continue to say UPS are at fault and they will resolve the situation and then ignore my emails for weeks. I have called the customer service phone number and spoken to a woman twice now who was absolutely infuriating, completely unapologetic and just repeating herself that someone from the relevant team would be in touch. She actually had the audacity to argue with me and I had to force an apology out of her after 10 minutes of her offering none! I cannot believe this person is trained in customer care. I’ve been told that the parcel is now on the way to there warehouse and I will be receiving a email and refund this week, we’ll see. Absolutely fuming at the amount of time and energy I’ve wasted trying to get my money back for this one parcel. Even if Yoox did not provide the incorrect information multiple times and it was ups who were at fault; Yoox were so unhelpful and unapologetic when trying to resolve this situation and I have had to repeatedly chase them up for a response after being ignored for weeks on end. I used to order from Yoox all the time but after the complete lack of care and total disrespect shown to me as a customer I will not ever be ordering from them again.”

Helpful Report

Posted 4 years ago

“i was sent the wrong style and wrong colour of trainers than i ordered. took over a week to get here and now i`ve got to sent them back to italy from the uk to get a refund. they tried to offer me the awful trainers they sent me at a discounted price rather than take them back for a refund. never using this company again”

Helpful Report

Posted 4 years ago

“I made a very expensive purchase. Handbag sent had so many damages and flaws, I am convinced it’s second hand. Customer service is useless. Please don’t throw your money down the drain!”

Helpful Report

Posted 4 years ago

“Yoox Saudi Arabia offers no customer service at all. When someone decides to eventually answer the phone they are friendly but completely ignore the request. I have made 4 phone calls ( no assistance ) and 3 emails ( no reply ) because I did not receive a refund of an item I returned by 10th May 2021. It is now 23 July 2021- more than 2 months. Since no measurements are given online and no customer care person can give measurements- one takes a chance to buy anything and yet returns are very risky because you cannot be guaranteed a refund. I have been asking for a proof of refund and this is all I need to show the bank- but they cannot , or do not care to provide it . So sad.I am leaving Saudi and the bank account will be closed .My plea for simply providing a proof of refund to follow up has been completely ignored.”

Helpful Report

Posted 4 years ago

Yoox is rated 2.1 based on 176 reviews