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Yoox Reviews

2.2 Rating 146 Reviews

30 %

of reviewers recommend Yoox

Company Reviews

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Yoox Reviews

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 2 star review on 2nd September 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 16th April 2022

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been purchasing from yoox almost every month or every other week as soon as i caught something interesting,i experienced damaged items received before few times., returned the items and never get a refund, i decided to use cash on delivery for next purchased items it went alright., when items are not as i expected i have to return and give them my bank account for refund bit never happens a refund., then i still make orders; but suddenly my order upon delivery they hold it for No reasons without informing me its disappointing how they treat customers., bad customer service ., bad online shop ., i hope nobody will be fooled with their 70% sales as most of them are from 2018 and 2019 its not latest ., its old and i think its a pull out items from malls... better to buy on the shop as ive learned money losses than i was thinking its cheap branded items but i realized loosing money”

Posted 3 years ago

“Ho acquistato un vestito di marca su Yoox al prezzo di più di 100 euro ed ho ricevuto una maglietta che non aveva nulla a che fare con il vestito e che varrà 3 euro di marca ignota. Mi sono presa la briga di fotografarla visto che mi sembrava una cosa molto strana e l'ho subito resa e ho ricevuto la mail di conferma del reso il 16 Luglio, oggi è il 12 Agosto e non ho ancora ricevuto il rimborso. Ho mandato mille mail, chiamato, e nessuno mi sa dire niente soltanto: "deve attendere di essere contattata non possiamo fare nulla". Praticamente danno e beffa.”

Posted 3 years ago

“They cancel orders with no reason and then they keep your money in limbo up to 2 weeks. AVOID THEM!”

Posted 3 years ago

“Yoox bad service cancelled item was told refund will go back in bank within 7 days it never did and still not received a refund even after warehouse opening back up AVOID AVOID AVOID AVOID”

Posted 3 years ago

“First time bought goods form yoox and will never again. Have received absolutely different goods, other size. I have wroght 5 letters to them expaining that situation and the replies from them were - please provide us additional information, because they don't understand what I want from them. Awful service, never again will use it.”

Posted 4 years ago

“I did not receive refund for accepted return, after 2 weeks of waiting contacted customer support, two weeks later got the answer that they did not receive my money, but send me the product. My bank says that can not do anything and that it’s Yoox responsibility to find where money went. Yoox does not die it. Not save payment system and unreasonable shop!”

Posted 4 years ago

“STAY AWAY FROM YOOX! THEY ARE NOT A LEGITIMATE COMPANY AND THEY DO NOT REPLY TO MESSAGES OR REFUND YOUR MONEY FOR CANCELED ORDERS! YOOX.COM HAS ZERO CUSTOMER SERVICE IN DENMARK EUROPE. THEY SEEMS TO BE A SCAM COMPANY SIMPLY BECAUSE THEY DO NOT RESPOND TO MY EMAIL NOR TO MY BANK FRAUD DEPARTMENT COMPLAINT STAY AWAY FROM YOOX.COM THEY CHARGE YOUR CARD AND NEVER SHIP THE ITEM. EVERYTIME I PLACE AN ORDER I GET REPLY STATING THAT ORDER HAS BEEN CANCELED WITHOUT GIVING YOU ANY REASONS. YOOX.COM AND A-NET PORTER IS A SCAM COMPANY BASED IN UK AND UNITED STATES. PLEASE REFUSE TO REFUND YOUR MONEY AND NEVER SHIP THE ITEM .. I PAID 269.00 EUROS AND NEVER RECEIVED MY PURCHASE AND THE MONEY WAS NEVER REFUNDED BACK TO MY BANK ACCOUNT IN DENMARK, EUROPE. AVOID AT ALL COST. ALSO TRUST PILOT WEBSITE IS DELETING MY POST WITHOUT GIVING ME ANY REASONS WHY. AVOID AT ALL COST. YOOX SUCKSS”

Posted 4 years ago

“STAY AWAY FROM YOOX! THEY ARE NOT A LEGITIMATE COMPANY AND THEY DO NOT REPLY TO MESSAGES OR REFUND YOUR MONEY FOR CANCELED ORDERS! YOOX.COM HAS ZERO CUSTOMER SERVICE IN DENMARK EUROPE. THEY SEEMS TO BE A SCAM COMPANY SIMPLY BECAUSE THEY DO NOT RESPOND TO MY EMAIL NOR TO MY BANK FRAUD DEPARTMENT COMPLAINT STAY AWAY FROM YOOX.COM THEY CHARGE YOUR CARD AND NEVER SHIP THE ITEM. EVERYTIME I PLACE AN ORDER I GET REPLY STATING THAT ORDER HAS BEEN CANCELED WITHOUT GIVING YOU ANY REASONS. YOOX.COM AND A-NET PORTER IS A SCAM COMPANY BASED IN UK AND UNITED STATES. PLEASE REFUSE TO REFUND YOUR MONEY AND NEVER SHIP THE ITEM .. I PAID 269.00 EUROS AND NEVER RECEIVED MY PURCHASE AND THE MONEY WAS NEVER REFUNDED BACK TO MY BANK ACCOUNT IN DENMARK, EUROPE. AVOID AT ALL COST. ALSO TRUST PILOT WEBSITE IS DELETING MY POST WITHOUT GIVING ME ANY REASONS WHY. AVOID AT ALL COST YOOX!”

Posted 4 years ago

“Stolen my money and order. Claimed 8 days for an “investigation” but just ignoring me. This company operates illegally. FRAUDS. DO NOT USE.”

Posted 4 years ago

“I'm so tired of their customer support. I have been a client for years and spend thousands of Pound and Euro. After 4 days they are still preparing my order due to high amount of orders according to them. So still waiting for this and then the week shipping on top of that. I asked them to apply the current 15% promotion they currently have for 48 hours on all products for this circumstance. But they where not even willing to help even though I said I will stop being a customer. This is how they treat people. Why should I continue to buy from them, there are many other online stores that respect their loyal customers.”

Posted 5 years ago

“I used to buy my clothes regularly and I didn't have any issue until recently. But all of the sudden 3 times in a row my orders were cancelled the day after without telling me why. I have emailed them 4 times but I didn't get any reply.”

Posted 5 years ago

“i ordered some yeezy boots, that were discounted to 360 euros for black friday. The size didnt fit, so i asked for an exchange, they emailed me that the size i wanted will be reserved for me. I sent the package back, and today i received an email that my order is cancelled because the size is not in stock anymore, which should've been reserved . i email them asking if its possible to send another colour of the same product, which was available in my size. I receive an email saying that this is not possible and that my size is back in stock and i can make another purchase with the regular price of 580 euros. On the same day they were out of stock then back in stock, suggesting me to make another purchase that wouldve cost me 200 euros more. So convenient , right?? i ve ordered from so many websites before and this never ever happened to me before. SOO dissapointing. such cheap method to gain a few euros. Disgusting !”

Posted 5 years ago

“GIVE ME MY MONEY BACK!!!!! I SHIPPED THE RETURN BEFORE 2 WEEKS TO YOOX AND THEY DONT ANSWER MY EMAILS THEY ARE TRYING TO STEAL MY MONEY BY SAYING THEY DIDNT RECEIVE THE RETURN BUT I SHIP IT BY DHL AND THEY SIGN THEY RECEIVE IT!!!! THE RETURN ADRESS IS: YOOX NET-A-PORTER GROUP Interporto di Bologna blocco 15.1 40010 Bentivoglio (BO) Italy AND THE TRACKING IS: 3733371751 FOR EVERYBODY READING THIS DONT ORDER HERE THEY ARE NOT ANSWERING EMAILS ANS THEY ARE TRYING TO STEAL MONEY!! GIVE ME MY MONEY BACK!!!!”

Posted 5 years ago

“Order an item for a birthday. Website said delivery between 3 to 5 days. It's been 6 days and I still didn't receive tracking number !!! This website is a scam!”

Posted 5 years ago

“They refuse to take me off of their mailing list. I have unsubscribed many many many many times. Fraudulent and aggressive marketing tactics are always a sign of a bad company. Also really seriously overpriced. I am sure there are diamonds in the rough, for the truly unoccupied to perchance find. They are in violation of the FTC Rulings on prompt response to spam. They ignored my requests to cancel emails for over a month. Probably they will for EVER. In the US, the anti-spam legislation is called CAN-SPAM, and one of its requirements is that email marketing opt-out/unsubscribe requests must be honored promptly. The FTC guidance states that businesses: “must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.” Unfortunately consumers themselves cannot bring lawsuits against spammers - instead lawsuits must be brought by the FTC or by your internet service provider (ISP) in some cases. For reporting a CAN-SPAM violation to the FTC, you should: Email the Federal Trade Commission at spam@uce.gov I reported them to the FTC. With all the documents. I urge everyone to do the same. Shut them down. Make way for decent companies.”

Posted 6 years ago

“his company are absolute RUBBISH. The boots I bought lost the heel tip within an hour of wear and they reassured me I would be reimbursed the cost of repair and a refund of 30% of the cost of the boots. I have spoken to customer care about 7/8 times and each time get someone new who tells me something different. From being told the above to being told I would get 30% of the cost of the repair!! 30% of £9!!!! absolute disgrace. Won't put the call to anyone senior and each person lies to get you off the phone or worse cuts your call off!! The cobbler who mended the boots said the quality was appalling anyway!! He said don't drive in them don't dance in them don't go out in them and laughed and said in fact just send them back!! So after fixing them and yoox have told me they will only refund now the repair I am sending them back but nervous they won't give me the promised refund. The inside sole has also totally rumpled up making them awful to wear. ABSOLUTELY AWFUL !! worst customer service and quality goods ever.”

Posted 6 years ago

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Yoox is rated 2.2 based on 146 reviews