Yoox Reviews

Name: Yoox
Rating: 2.06

2.1 Rating 178 Reviews

26 %

of reviewers recommend Yoox

2.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REFUND - They are refusing to refund my last two returns, £84 and £60. They claim it was paid to me, but I have a physical letter from my bank stating that there is no trace of the payments. I also have a screenshot of the bank mobile app showing no refunds. I called YOOX 5 times and complained. Each time they said someone will get in touch and resolve the issue. Then they send an email saying "we paid it, here is a code that proves it" and there is no way for me to respond. I am put in a position to forget the £144 that they owe me, and never shop there again.”

Helpful Report

Posted 5 years ago

“Easy and sad story. Easy and sad story. My wife decided to buy, for my birthday, a pair of shoes (Pantofolad'oro). After 5 times that I used them, they got broken and Yoox did not believe it. We sent back the shoes paying the shipping, they recredit us the cost of the shoes; then we order something else to be delivered in a specific and different address. They did not care about the new address, shipped to the wrong one, and lost track of the box. Long story short, they did not admit the mistake and we lost over 200$. And I have the feeling they did it on purpose to scam us with their fake customer service.”

Helpful Report

Posted 5 years ago

“They send me wrong color item and dos't want to take responsibility fro their mistake.”

Helpful Report

Posted 5 years ago

“I have a canceled order from the 29th september, product reached your warehouse on the 4th of October and no further communication or refund process has begun. Customer care doesnt pick up, my emails are not answered and I have been blocked on facebook from your company. Is this how you treat your customers? Keep their money and block them??”

Helpful Report

Posted 5 years ago

“Boots I received were not new! They were clearly scuffed and soles had wear on them. Registered for return but There was no returns label provided. Have chased and chased and no response from Customer Service. UPS advised it cost £30 to return the boots without the returns label. Am reading so many bad reviews and similar experiences!!! AVOID.”

Helpful Report

Posted 5 years ago

“I have been buying from Yoox since they first opened many years ago. Their customer service is definitely worsened over the years. Hi have been on the phone for an hour, they finally got me off the queue but no one is taking the call. I called back from another number and I have been waiting for another 30 minutes. I don’t think that anyone is working and they should change their recording for today. Horrible client experience.”

Helpful Report

Posted 5 years ago

“I ordered a pair of shoes. I paid a large amount of local taxes and duties because it is shipped to Canada - 35% tax. Other stores charge only 20% tax. I had to pay for shipping $40 USD. Other stores offer free shipping if an order is over $300 USD. Unfortunately, the shoes did not fit me - too tight. I had to return the item. YOOX charges $5 USD for return shipping. Then I found out today that YOOX did not refund the local taxes and duties. They only refunded the price of the pair of shoes. It is the customer’s responsibilities to deal with Canada Customs to get the taxes and duties refunded. This is so ridiculous because I have never heard that a store charges for taxes and duties but then refuses to refund the tax and duties. I do NOT recommend buying from this store if you ship to a Canadian address. It’s a rip off site to shop from.”

Helpful Report

Posted 5 years ago

“Great items, very poor customer support. Ship wrong items. The second time for last 2 month one of the item in my order canceled after the payment and 2 week waiting. Very bad wear house inventory. Order pants with matching cardigan, cardigan i order only because of this pants, thought it would be a great suit. After 2 weeks waiting they canceled my pants and send me a cardigan without any notification, which I not need without pants at all, I cant return it as it final sale and I have to pay for return shipping if they will do for me an exception. Plus I have to spend my time for their mistakes and unresponsibility. Very annoying. Shes which they canceled for me before back on site sale, not responsible, unprofessional.”

Helpful Report

Posted 5 years ago

“I have been a customer of YOOX since they started in UK in 2015. I had no problems before but my latest order this week started by being accepted, is still pending on my credit card, yet had a reversed acceptance decision and cancelled by YOOX for some reason. No Means of contact. I suddenly get a call from YOOX asking me to stop ordering from them without any explanation given. Weird company. weird service. (considering I was a good customer with successful orders and returns for many years back)”

Helpful Report

Posted 5 years ago

“I’ve been purchasing from yoox almost every month or every other week as soon as i caught something interesting,i experienced damaged items received before few times., returned the items and never get a refund, i decided to use cash on delivery for next purchased items it went alright., when items are not as i expected i have to return and give them my bank account for refund bit never happens a refund., then i still make orders; but suddenly my order upon delivery they hold it for No reasons without informing me its disappointing how they treat customers., bad customer service ., bad online shop ., i hope nobody will be fooled with their 70% sales as most of them are from 2018 and 2019 its not latest ., its old and i think its a pull out items from malls... better to buy on the shop as ive learned money losses than i was thinking its cheap branded items but i realized loosing money”

Helpful Report

Posted 5 years ago

“Ho acquistato un vestito di marca su Yoox al prezzo di più di 100 euro ed ho ricevuto una maglietta che non aveva nulla a che fare con il vestito e che varrà 3 euro di marca ignota. Mi sono presa la briga di fotografarla visto che mi sembrava una cosa molto strana e l'ho subito resa e ho ricevuto la mail di conferma del reso il 16 Luglio, oggi è il 12 Agosto e non ho ancora ricevuto il rimborso. Ho mandato mille mail, chiamato, e nessuno mi sa dire niente soltanto: "deve attendere di essere contattata non possiamo fare nulla". Praticamente danno e beffa.”

Helpful Report

Posted 5 years ago

“They cancel orders with no reason and then they keep your money in limbo up to 2 weeks. AVOID THEM!”

Helpful Report

Posted 5 years ago

“Yoox bad service cancelled item was told refund will go back in bank within 7 days it never did and still not received a refund even after warehouse opening back up AVOID AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“First time bought goods form yoox and will never again. Have received absolutely different goods, other size. I have wroght 5 letters to them expaining that situation and the replies from them were - please provide us additional information, because they don't understand what I want from them. Awful service, never again will use it.”

Helpful Report

Posted 5 years ago

“I did not receive refund for accepted return, after 2 weeks of waiting contacted customer support, two weeks later got the answer that they did not receive my money, but send me the product. My bank says that can not do anything and that it’s Yoox responsibility to find where money went. Yoox does not die it. Not save payment system and unreasonable shop!”

Helpful Report

Posted 5 years ago

“STAY AWAY FROM YOOX! THEY ARE NOT A LEGITIMATE COMPANY AND THEY DO NOT REPLY TO MESSAGES OR REFUND YOUR MONEY FOR CANCELED ORDERS! YOOX.COM HAS ZERO CUSTOMER SERVICE IN DENMARK EUROPE. THEY SEEMS TO BE A SCAM COMPANY SIMPLY BECAUSE THEY DO NOT RESPOND TO MY EMAIL NOR TO MY BANK FRAUD DEPARTMENT COMPLAINT STAY AWAY FROM YOOX.COM THEY CHARGE YOUR CARD AND NEVER SHIP THE ITEM. EVERYTIME I PLACE AN ORDER I GET REPLY STATING THAT ORDER HAS BEEN CANCELED WITHOUT GIVING YOU ANY REASONS. YOOX.COM AND A-NET PORTER IS A SCAM COMPANY BASED IN UK AND UNITED STATES. PLEASE REFUSE TO REFUND YOUR MONEY AND NEVER SHIP THE ITEM .. I PAID 269.00 EUROS AND NEVER RECEIVED MY PURCHASE AND THE MONEY WAS NEVER REFUNDED BACK TO MY BANK ACCOUNT IN DENMARK, EUROPE. AVOID AT ALL COST. ALSO TRUST PILOT WEBSITE IS DELETING MY POST WITHOUT GIVING ME ANY REASONS WHY. AVOID AT ALL COST. YOOX SUCKSS”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Stolen my money and order. Claimed 8 days for an “investigation” but just ignoring me. This company operates illegally. FRAUDS. DO NOT USE.”

Helpful Report

Posted 6 years ago

“I'm so tired of their customer support. I have been a client for years and spend thousands of Pound and Euro. After 4 days they are still preparing my order due to high amount of orders according to them. So still waiting for this and then the week shipping on top of that. I asked them to apply the current 15% promotion they currently have for 48 hours on all products for this circumstance. But they where not even willing to help even though I said I will stop being a customer. This is how they treat people. Why should I continue to buy from them, there are many other online stores that respect their loyal customers.”

Helpful Report

Posted 6 years ago

“I used to buy my clothes regularly and I didn't have any issue until recently. But all of the sudden 3 times in a row my orders were cancelled the day after without telling me why. I have emailed them 4 times but I didn't get any reply.”

Helpful Report

Posted 6 years ago

Yoox is rated 2.1 based on 178 reviews