“Placed an order with Zooplus on 1st May and soon after got an email saying that due to a high volume of orders it ‘might be delayed’. It was finally delivered on the 10th May, 9 days later!
By contrast I placed an order with Bulk Powders on 4th around 8pm and it was delivered the following afternoon, a Bank Holiday Saturday.
Zooplus have offered no further explanation and no apology.
Needless to say I will be looking elsewhere for my pet supplies in future.”
“Used to be a very good company but recently have been simply appalling. Orders have been wrong or incomplete, delivery has been totally random and erratic, payments have been wrong and customer support has been a joke. Very sad since have been using them regularly, ( large orders every month ) for the past 5 years with no problems but the past 6 months have been a total nightmare”