Zooplus Reviews

Name: Zooplus
Address: -, - -, Munich
Rating: 4.04

4.0 Rating 129 Reviews

76 %

of reviewers recommend Zooplus

Company Reviews

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Metrics

4.0

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were using zooplus for several years, from two countries, and all was well. Recently, however, we bought two bags. The dogs struggled with the first one, so, thinking they probably got bored, we opened the other after some 1.5 month. It was MOULDY. Covered in fungus, reeked, and was repulsive. To our complaint - first in years mind you, we don't complain about just anything - we heard it was our fault for not storing it properly (??! sealed, inside the house? Seriously?!), and zooplus thinks there's nothing they can do. Well then, zooplus, we won't be bothering you ever again.”

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Posted 4 years ago

“Women from customer service was very rude and sassy. Delivery service is very bad. Left mine parcel with the neighbor from house 1, we living on number 6, and I was at home all day waiting. Just because we have no driveway, and driver has to walk. Terrible experience.”

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Posted 4 years ago

“I made an order a few days ago. The delivery company said that they brought the parcel (and left at rear of the house) and that they left a card. FALSE. There was no parcel and no card. We were at home all the time and nobody came around. Very bad experience.”

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Posted 4 years ago

“Your delivery company in Finland POOR... i have done several complaints here in Finland... no effect! Are you going to change/ do something, but with POSTI ... really bad as a costumer poin of view!!!!”

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Posted 4 years ago

“Poor delivery partners ruin the service. Whether Yodel who leave packages out in the open next to high traffic areas or DPD who can't be bothered to even try delivering, just mark as undelivered and send back to Zooplus. An online shop is only as good as its delivery partners.”

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Posted 4 years ago

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Posted 4 years ago

“delivered to the wrong address and refused a refund. so left with no dog food and having to buy it again.”

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Posted 5 years ago

“Placed an order with Zooplus on 1st May and soon after got an email saying that due to a high volume of orders it ‘might be delayed’. It was finally delivered on the 10th May, 9 days later! By contrast I placed an order with Bulk Powders on 4th around 8pm and it was delivered the following afternoon, a Bank Holiday Saturday. Zooplus have offered no further explanation and no apology. Needless to say I will be looking elsewhere for my pet supplies in future.”

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Posted 5 years ago

“Used to be a very good company but recently have been simply appalling. Orders have been wrong or incomplete, delivery has been totally random and erratic, payments have been wrong and customer support has been a joke. Very sad since have been using them regularly, ( large orders every month ) for the past 5 years with no problems but the past 6 months have been a total nightmare”

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Posted 6 years ago

Zooplus is rated 4.0 based on 129 reviews