A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommended, first class customer service, can not fault any of the staff.”

Helpful Report

(Eastleigh) - Posted 5 years ago

“Helpful and polite through our insurance renewal”

Helpful Report

(Witney) - Posted 5 years ago

“As you know I've always been happy with your customer service. However I'm far from happy with my latest premium so I may have to think again next year. I may be just over 70 now but I hope to carry on driving for a few years as Ive never had an accident in forty years.”

Helpful Report

(Andover) - Posted 5 years ago

“I would recommend A-Plan Insurance as the staff are always very helpfull and friendly”

Helpful Report

(Salisbury) - Posted 5 years ago

“Never even received my policy 2 maths after and waiting”

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(Witney) - Posted 5 years ago

Dear Mr Potter. Very sorry to hear that. We will chase up your branch today and get that resolved for you.

Posted 5 years ago

“Good customer service, with a friendly and helpful attitude.”

Helpful Report

(Newport) - Posted 5 years ago

“I have been a customer of A plan for 30 years. Initially the service was excellent. The company is struggling to compete and retain customers. I eventually got a reasonable price for the insurance. One of your staff was dismissive and I almost changed to another company.”

Helpful Report

(Farnborough) - Posted 5 years ago

Dear Mrs Truss, we're really sorry to hear about your experience. We have passed on your comments to the branch manager who will be in touch to resolve this. We do appreciate your loyalty and obviously want to ensure that you continue to experience excellent service, so will be taking your feedback seriously.

Posted 5 years ago

“I didn't feel that what Dominic was offering me was a proper broking service. He explained to me that Chubb would not cover my 'pre-existing condition' for the travel insurance part of the insurance cover but then did not offer a thought through solution to the travel cover for someone with undeveloped CLL which has no current effect on my health at the moment so in a way is not a 'pre-existing condition' at all. I felt as if I was being treated like something that he just had to get off his desk. I plan to seek another broker for my household insurance.”

Helpful Report

(Wilmslow) - Posted 5 years ago

Dear Mr Pease. Thank you for your feedback. We have passed your comments on to your branch and the manager will be in touch to discuss the experience that you had.

Posted 5 years ago

“A plan always try and match your renewal or beat your quote from else where . They are just down the road so ilike the fact you could go in and fill forms out if you had too . The staff at hall green are always helpfull and except part lump sum payments which really help . I always recomend a plan to my relatives and friends”

Helpful Report

(Hall Green) - Posted 5 years ago

“Great insurance company not the best at returning calls when phoning to ask for various quotes for insurance”

Helpful Report

(Tooting) - Posted 5 years ago

“Very pleased with the service and the annual price checking.”

Helpful Report

(Eastleigh) - Posted 5 years ago

“could not match legal and general, as a valuable customer my home insurance was a farce”

Helpful Report

(Maidstone) - Posted 5 years ago

Thank you for your feedback Mr Packman. I have passed this on to you branch who will be in touch to discuss the issues that you had.

Posted 5 years ago

“Very friendly ,helpful staff offering good clear information.Good policies at good prices.”

Helpful Report

(Chester) - Posted 5 years ago

“Always very helpful on the phone, and provide good impartial advice”

Helpful Report

(Southampton) - Posted 5 years ago

“Despite maximum no claims, reduced annual and no business mileage and reduced value of the insured car, the premium was increased, although still generally competitive. On renewal of my two car insurances, I shall be exploring the market further.”

Helpful Report

(Eastleigh) - Posted 5 years ago

Thank you for your feedback. I will pass on your comments to your branch,

Posted 5 years ago

“Utterly ridiculous breakdown cover cost. Resulting in immediate cancellation. do keep up and review your pathetic premiums otherwise I will start to regard all my other renewals with appropriate scepticism .thanks”

Helpful Report

(Worcester) - Posted 5 years ago

“When we needed help you were there for us. We received excellent service from A-plan Insurance.”

Helpful Report

(Salisbury) - Posted 5 years ago

“saved money”

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(Welwyn Garden City) - Posted 5 years ago

“I recently took out both house contents and buildings insurance plus car insurance with the Eastleigh office. There were a couple of queries from me and they after a letter and phonecalls the girl was USELESS as nothing was resolved. In despair I went into the Worcester office in person and Laurence Cooper sorted all the problems out efficiently and politely. He is a star unlike the useless girl in the Eastleigh office. So I give him a score of 10 and them a score of nil.”

Helpful Report

(Eastleigh) - Posted 5 years ago

Sorry to hear about your experience at Eastleigh Mr Mannion. I will be passing on your feedback to them.

Posted 5 years ago

“A-plan insurance is good although I introduced a friend and got your lovely thank you of £25 on MasterCard. However struggerling to find a place that will except it!!!”

Helpful Report

(Aylesbury) - Posted 5 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews