A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable rates for a classic car but poor value for owners wishing to add younger members of family for an occasional drive. Will probably consider an alternative insurer next year.”

Helpful Report

(Worcester) - Posted 4 years ago

Sorry to hear that Mr Chidwick. I believe you spoke to the Pete at TR Register insurance and I trust this has all now been explained and resolved.

Posted 4 years ago

“Strange experience. First quote was expensive and the agent struggled to explain the rise. Eventually the price was negotiated down somewhat but A-Plan insisted on quoting a higher premium on the paperwork compared to the lower price I paid. Very irregular in my opinion. The service was better from the company they took over, Bluefin, who were more personable and better at explaining changes in the premium.”

Helpful Report

(Wilmslow) - Posted 4 years ago

Sorry to hear that. We will pass your feedback on to the branch and they will be in touch directly to resolve this.

Posted 4 years ago

“I spoke to someone last week about finding another insurance company that may be cheaper but the lady was very unhelpful.”

Helpful Report

(Leamington Spa) - Posted 4 years ago

Very sorry to hear about your experience. We have passed your comments to the branch manager who will be in touch to help resolve this for you.

Posted 4 years ago

“I spoke to the manager and had a hike of £140 on last year. Did some research and rang back and spoke to an operative. She gave me a hike of £40 which I found acceptable. I have now after many years lost trust with A plan and may go direct to my chosen company next time!!!!!!!”

Helpful Report

(Newport) - Posted 4 years ago

Dear Mr Phillips, we're sorry to hear that. We have passed on this feedback to your branch manager who will be in touch to resolve this matter with you.

Posted 4 years ago

“Job done but I had to hold on for a long time I kept being put on hold”

Helpful Report

(Eastleigh) - Posted 4 years ago

Thank you for your feedback Mr Smith. We have passed this on to your branch so that they can improve processes in the future.

Posted 4 years ago

“Have only been signed up to tha A-Plan insurance for a short while so can’t really give any worthwhile feedback yet!”

Helpful Report

(Winchester) - Posted 5 years ago

“I have been a customer of A plan for 30 years. Initially the service was excellent. The company is struggling to compete and retain customers. I eventually got a reasonable price for the insurance. One of your staff was dismissive and I almost changed to another company.”

Helpful Report

(Farnborough) - Posted 5 years ago

Dear Mrs Truss, we're really sorry to hear about your experience. We have passed on your comments to the branch manager who will be in touch to resolve this. We do appreciate your loyalty and obviously want to ensure that you continue to experience excellent service, so will be taking your feedback seriously.

Posted 5 years ago

“Great insurance company not the best at returning calls when phoning to ask for various quotes for insurance”

Helpful Report

(Tooting) - Posted 5 years ago

“My dealings with your company was way over a month ago, maybe 2 or more, and have now forgotten how it went. So impossible to review accurately!”

Helpful Report

(St Albans) - Posted 5 years ago

“could not match legal and general, as a valuable customer my home insurance was a farce”

Helpful Report

(Maidstone) - Posted 5 years ago

Thank you for your feedback Mr Packman. I have passed this on to you branch who will be in touch to discuss the issues that you had.

Posted 5 years ago

“I have my insurance papers and am satisfied with it being set up for me, as yet I have had no reason to make a claim.”

Helpful Report

(Fareham) - Posted 5 years ago

“Reasonable quotes and nice to see face to face dealings.”

Helpful Report

(Hall Green) - Posted 5 years ago

“i arranged the temporary insurance, and stated the three days for it`s cover. it was done a couple of days before required. The dates were onto the proposed third day when the cover insurance documents arrived. When i checked them they only showed that cover was from the third day onto two subsequent days. which i did not request. What i am asking is if there had been an accident and claim would i have been covered for those two previous days. The person who was driving my car was basically uninsured for comprehensive cover as i had requested.”

Helpful Report

(Fareham) - Posted 5 years ago

Thanks for your feedback Mr Hooper. I have passed this on to your branch who will be in touch to discuss this matter with you. Apologies for any inconvenience and concern caused.

Posted 5 years ago

“I use A-Plan so I do not have to look on price comparison sites for the best (not cheapest) quote. In your letter this year you said as you have been with us for a while you may find cheaper insurance elsewhere. I therefore looked elsewhere and found cheaper and acceptable insurance elsewhere. When I told you then you reduced my quote to an acceptable amount. What a waste of my time. Why use you if I still have to spent time on price comparison sites? I thought this was the whole point in using you. You have lost my confidence in the service you provide.”

Helpful Report

(Tunbridge Wells) - Posted 5 years ago

Hi there. The Branch Manager at Tunbridge Wells has been trying to make contact with you to find out more about this issue. We would really like to help resolve this for you.

Posted 5 years ago

“Like many other establishments ,existing customers should be given any possible discount which maybe available”

Helpful Report

(Thatcham) - Posted 5 years ago

“I have not taken out a resent insurance”

Helpful Report

(Eastleigh) - Posted 5 years ago

“Despite maximum no claims, reduced annual and no business mileage and reduced value of the insured car, the premium was increased, although still generally competitive. On renewal of my two car insurances, I shall be exploring the market further.”

Helpful Report

(Eastleigh) - Posted 5 years ago

Thank you for your feedback. I will pass on your comments to your branch,

Posted 5 years ago

“Price increacese are in line with present times . Would like to see for long time customers,a little .bonus . Many thanks Mr Maynard”

Helpful Report

(Salisbury) - Posted 5 years ago

“Offer to price match is commendable, however at next renewal I am unlikely to renew as if I have done the research, it does feel it's right for A plan to say they will price match to keep the business , just means the original price was to high”

Helpful Report

(High Wycombe) - Posted 5 years ago

Sorry to hear that Mr Howard. I have passed on your feedback to your branch who will be in touch with you.

Posted 5 years ago

“Under £300 next year for the same policy , amd I may stay another year”

Helpful Report

(Eastleigh) - Posted 5 years ago

Thanks for letting us know your feedback Mr Cuming. I will pass that on to the team at your branch.

Posted 5 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews