abroco.com Reviews

Name: abroco.com
Address: Southern Cross, London Road, Kent, United Kingdom, Swanley
Rating: 4.84

4.8 Rating 552 Reviews

97 %

of reviewers recommend abroco.com

4.8

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

info@abroco.com

Location:

Southern Cross, London Road, Kent, United Kingdom
Swanley
BR8 8EE

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abroco.com 2 star review on 13th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Can feel my posture getting better already, would recommend.”

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Posted 5 years ago

“The chair we ordered had to be pre ordered, so had to wait a good few weeks for delivery, but arrived on time, good communication.”

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Posted 5 years ago

“Comfy chair, would recommend”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great chair very comfortable and a good price considering some of the prices for similar chairs. Had an issue with one of the wheels which snapped of from the metal when I first sat on it. Contacted customer services and they are send a new one out next day delivery. Can’t argue with that.”

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Posted 5 years ago

“Chair is amazing, so comfortable, so versatile. I work long hours sitting in this chair, sometimes 14-16 a day, and it is the best chair I have sat in for this kind of desk work. I know it's for gamers, so I have played a game or two just to make sure I am using it right. Customer service was remarkable, the chair came with a broken wheel, one phone call and 48 hours later I had two replacement wheels! Very very impressed! In addition, we had a problem with one component, they replaced it so quickly and so efficiently. Excellent company, best value chair I know, could not recommend more highly.”

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Posted 5 years ago

“My order was out of stock when I ordered but Abroco where great in communicating with me when the item was due to be delivered.”

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Posted 5 years ago

“My husband loves the chair and it very impressed with that quality and comfort. He has a sore back and the support the chair provides is exactly what he needs while at his desk.”

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Posted 5 years ago

“I ordered an Atom RS PC gaming chair. It arrived the day after it was dispatched, packaging was good, easy to put together and the quality is way above it's price range!”

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Posted 5 years ago

“Even during the COVID-19 lockdown the team were responsive and my order was shipped just as soon as they suggested. Their website is easy to navigate.”

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Posted 5 years ago

“Customer services were good before purchase however during a difficult situation regarding the postal service point, this could have been greatly improved. Granted I was angry and didn't handle it the best myself, the customer service advisor (Louisa) made little attempt to rectify the complication. That being said the manager John I spoke with via email was brilliant in helping.”

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Posted 5 years ago

“Easy to navigate site and kept me upto date on pre-orders.”

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Posted 5 years ago

“Very reliable.”

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Posted 5 years ago

“Really good company, pleasure to do business with. Really happy with the product and service i received. Much love.”

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Posted 5 years ago

“Reliable and fast response from the management. They were happy to help.”

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Posted 5 years ago

“Very Good. Loved it. Perfect Chair”

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Posted 5 years ago

“Easy website to navigate”

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Posted 5 years ago

“Been using for 2 months. I ordered atom gt version. First time experience with a racing style chair. Now, a ergonomic office chair seemed way more preferred but of course, to find something with good quality in that section, and budget wise, was a far reach. So I settled with a racing chair. Now, like others on here, I was looking for value, quality, assurance. (Forget about back pain eliminations because you don’t buy this chair to get rid of back pain) Everything seemed great with this company and the product, from my research. The only thing was, the warranty. You can get a year longer with other competition that offers very similar price points and who have been in this gaming chair business longer. Now, that said, I still chose Abroco. My reasons were, being a Uk based company, it gave me a sense of reassurance about quality, the overall idea on communication if something were to happen and also, being a smaller player meant that you as a customer would get more chance of priority due to low amount of customer base as the company is less known. Everything was expected. Product seems good, sturdy, feels like it’s worth the 180£ which I paid in instalments of 60£. I don’t know if warranty periods of 2+ years would have been better. I am a normal user, I use the reclining feature when I want to relax (the best feature i think because competitions only allow about 30% of what abroco chairs can do in terms of reclining angle!! - speaking for atom gt) So, I’m hoping, I won’t have to need any warranties because I consider myself sensible in terms of using the chair as intended. I guess I can only find that out in the future, beyond 2 years. So yes, and also in the beginning when I was fumbling and still doubting about the purchase, had cancelled a purchase and re purchased again, the customer service - Laura, I think - was great, but also seemed like the only person handling the Online customer service. So again, made me think, she was able to give me speedy replies because the customer base is low for the company. Just hope that, the consistency of communication carries on as the company gets bigger, hopefully. Product - 5* Uk based and communications - 5* Warranty 2 years - 3.5* (depends on if the chair won’t fail on me for at least 5 years I’d say, for a normal user) if it lasts 5 years without problems, it would be 5* from me. The reason why they only offer 2 years warranty is because they’re a small company compared to others. Therefore, they are thinking they probably won’t be able to “afford” supporting customers for longer as the cost would outweigh the profit from this small customer base. It’s fair enough.”

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Posted 5 years ago

“Excellent service from Abroco. Everything delivered quickly, updated all the way and received packaged well.”

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Posted 5 years ago

“The site was really easy to use, they clearly explain the difference between chairs and what their products do. Check out was really simple, I don’t have anything negative to say!”

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Posted 5 years ago

abroco.com is rated 4.8 based on 552 reviews