A Choice Reviews

Name: A Choice
Rating: 2.21

2.2 Rating 370 Reviews

30 %

of reviewers recommend A Choice

Company Reviews

Questions

Metrics

2.2

Based on 370 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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A Choice 1 star review on 15th March 2026

Roma Littel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out the policy then was bombarded with request for documents that aren't normally required. Never actually received documents until I contacted them then had to pay an admin fee. They might be a few pound cheaper but you will pay the difference in hassle.”

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(Car Insurance) - Posted 11 years ago

“achoice - should be a* holes, most incompetent customer service I have ever had the displeasure of dealing with, never ever again would I use this bunch of half wits. They really do need exposing for what they are - rip off merchants, got your money so to cancel we will keep it and you can do one. These idiots informed me I had many claims and I had to prove I did not.”

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Posted 11 years ago

“Definitely will not be renewing my insurance with them! After belittling me and making me cry with how abusive they were when I was trying to get my insurance sorted out last year, they have now sent my renewal premium through to insure me again and its £470 more expensive! I have not had an accident or a single claim! Absolute shambles! Pay the extra £10 and go through another insurance company, trust me you won't regret it!”

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Posted 11 years ago

“Very good experience thank you”

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(Car Insurance) - Posted 11 years ago

“They don't provide complete information online. They charge £50 cancellation fee for only being insured for one day. I bought policy online via compare website on Saturday as a comprehensive cover but when called did find out i can not able to drive any other vehicle. they charged me £50 cancellation fee. They are ripping off the hard earned money. they don't advertise full detail about there policy. I was lucky i was not caught by police for driving any of my friend car...... I advise to completely avoid buying policy from them. Trust me!!!!”

Helpful Report

Posted 11 years ago

“THE WORST! STAY AWAY! What a shambles. if you don't want to sit on hold for 20 minutes and then get through to a highly uneducated brummy 'customer service advisor' who clearly isn't bothered about you or the policy then run for the hills. 3 different people got my info wrong, costing over £20 in phoning back. Ask for a manager call back to get everything finalised at the start of June, was promised this would be within 48 hours. Today it's 28th June and no contact. A dozen or so emails have been sent, no reply. Pay the extra few quid and go for the next cheapest insurance company if this shower is the cheapest.”

Helpful Report

Posted 11 years ago

“Absolute ignorance by this company, I have renewed my insurance & during this process someone drove into the front of my car, luckily the damage wasn't to costly, but as advised I called in to claim. I decided to cancel the claim as this would only increase my premium, they are now ignoring the details I have sent to them, by request, to complete the policy agreement, I have had two emails prior to sending the correct documents saying they haven't received them (by email, the given link site or post, I sent all three) & when I ring no one picks up & the line goes dead. Absolute pathetic customer service & God forbid anyone who has to go through the claims process with them. I will definitely be moving insurers.”

Helpful Report

Posted 11 years ago

“A Choice were a nightmare to speak to, did not send through items when they argreed and one person told me one thing contrary to others. I sent off the policy document acceptance and they denied received it, so after three attempts, I did get a response saying that they had received an earlier version! As a new self-employed businessman the experience was very stressfull just at a time when my cash-flow situation was weak. I would not recommend A-Choice in a month of Sundays!”

Helpful Report

(Van Insurance) - Posted 11 years ago

“Very easy took out a new policy at 2am due to working hours and within 10 minutes I was covered”

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(Car Insurance) - Posted 11 years ago

“I took the car insurance policy through go compare. On the site it said my premium was £375, then once I bought it I was actually charged £441. I called and had to wait 20 mins to get through to an adviser. They said they had no idea why I was quoted £375. I had to wait till the next day to speak to someone again. They said if I canceled my policy I would get a £75 cancelation charge.. For 24 hours after signing up it rediculous. So it made no sense to cancel so I'm afraid I had no choice to stay with them.unfortunatly!”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Very poor customer service with very high hiden admin costs. Definitely would not be returning to a choice”

Helpful Report

Posted 11 years ago

“Very easy & quick to understand online service”

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(Car Insurance) - Posted 11 years ago

“Still have not recieved a welcome pack or policy document”

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(Car Insurance) - Posted 11 years ago

“Cheapest insurance I could find.”

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(Car Insurance) - Posted 11 years ago

“Very easy to navigate through the website and straight forward question. Fast to complete and ready to drive”

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(Van Insurance) - Posted 11 years ago

“nowell”

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(Van Insurance) - Posted 11 years ago

“good”

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(Car Insurance) - Posted 11 years ago

“This service was terrible. They cancelled my policy three weeks before it ran out because I changed address as they claimed I had moved to a high risk area. I had moved to a small very quiet village in the middle of no where. Where my car is kept in a locked garage over night. I lost a years no claim because of this even though the cancelation was no error on my part. Also I had paid for my policy up front and did not receive the three weeks worth of money they owed me due to them cancelling the policy. My documents were not easy to obtain online and they keep you on hold FOREVER. Because I am a young driver they think they can bully you into paying more money for a awful service. NOT ME !!!!!! I would advise anyone to find a different provider of insurance and they will not receive my custom again !!!!!!!!!”

Helpful Report

(Car Insurance) - Posted 11 years ago

“very very Good A Choice”

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(Car Insurance) - Posted 11 years ago

“Found through go compare. Application very straight forward and payment transaction easily done .”

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(Car Insurance) - Posted 11 years ago

A Choice is rated 2.2 based on 370 reviews