A Choice Reviews

Name: A Choice
Rating: 2.21

2.2 Rating 370 Reviews

30 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 370 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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A Choice 1 star review on 15th March 2026

Roma Littel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast simple and easy. Not difficult to get insured and cheap too”

Helpful Report

Posted 8 years ago

Hello Thanks for taking the time to leave this review. Its great to hear that we were able to find you a good deal on your insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“Not even worth 1 star to be honest never answer the phone not very helpful threatened to cancel my insurance and just took the payment even though canceling it which has now left me penniless find another car insurer well done a choice you can explain to a 7 year old a 2 year old and a 4 month old that in case of emergency we can't get out c***s come to mind!!!!!!!!!”

Helpful Report

Posted 8 years ago

Hello Mary I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Absolutely disgusting! Cancelled insurance after chasing them around to get paperwork sent of when in my experience it’s all sent to you for you to return signed copies. Can’t get through to anybody, just music playing for 40 minutes! (Called several times at different times of the day it makes no difference) They may Be the cheapest but do yourself a favour and don’t ever use them. I may not even get a refund by the looks of it. I’m appauled and can’t even get through to speak to them about it.”

Helpful Report

Posted 8 years ago

Hi Alexis I am sorry to hear that you have had problems getting through to our call centre. If you would like me to look into this matter further, can you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“They are scammers .Worst insurance company ever”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“The worst customer service I have ever experienced. Everything seemed like such an inconvenience. I could rarely get through to them on the phone as they would just cut the line or take over half an hour to answer whilst I would be on hold. I would not recommend A Choice at all.”

Helpful Report

Posted 8 years ago

Hello Niamh I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“I wrung the department to pay after I was late for the payment so hard charges (which is fair), however 'Arthur' the man on the phone truly helped me out. It was the day after Christmas, my car had been stolen with all my card and bank credentials (the perfect excuse one would assume) however, Arthur managed to speak to his manager and reduce my payment, no charges at all incurred! Thank you Arthur (I hope i got your name right!), You're a star to the company!”

Helpful Report

Posted 8 years ago

Hi Nathan Thanks for taking the time to leave this review. Its great to read that we were able to help you. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“This insurance was for my daughter who is learning to drive, we used compare the market.com and A Choice came out the cheapest and best insurance overall. We are very happy.”

Helpful Report

Posted 8 years ago

Hi Lindsey Thanks for taking the time to leave this review. Its great to read that we were able to help your daughter with her insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“Very happy so far they gave 2 options for my son car insurance who has only just started to learn option 1 pay the lower premium then when he passes it goes up or option 2 pay one price and it doesn’t increase when he passes they made it clear how much each option was and we also paid a premium to protect his excess so if he has to make a claim or has a claim against him he can claim back the excess of £500 which again is a great idea. As it was our first time of purchasing teenage car insurance I was impressed at the knowledge and helpful staff”

Helpful Report

Posted 8 years ago

Hi Ali Thanks for taking the time to leave this review. Its great to read that we were able to help your son with his insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“We rang to set up a provisional licence policy and the adviser was very helpful and informed us about how we could set up the policy in a way so that when my son passes his test, the policy continues. This saved us a lot of money and importantly, my son's no claims starts from the date we started the provisional policy.”

Helpful Report

Posted 8 years ago

Hello Thanks for taking the time to leave this review. Its great to hear that we were able to help your son with his insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“On the phone to them for over an hour, being on hold for half of that. Get through want to purchase monthly insurance and get told after giving every detail under the sun that I cannot do that. AVOID.”

Helpful Report

Posted 8 years ago

Hi John Sorry to hear that you were not happy with our service. Please email me on feedback@a-choice.co.uk if you would like me to look into this further for you. Kind regards John

Posted 8 years ago

“Brilliant policy, allowing learner drivers to spend less in their first and second years of driving, by counting learning towards your no claims bonus. Very impressed with the service. Only downside is that the important parts of the policy documents are not always that clear.”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi David I am happy to hear that you were happy with our insurance. I will share your feedback about our documents being clearer with the team.Thanks for taking your time to leave this review, we really appreciate your feedback. Kind regards John

Posted 8 years ago

“A choice have possible the worst customer services on the planet.... Due to the hour wait on the phone I have been unable to get any answers from them on how to supply them with every document under the sun... I had until the 14th to get the documents to them but they have now cancelled my policy on the 9th..... Don't expect to get any of my money back as they are just ripping people off.. Wish I had looked at the reviews before going with this idiot company..... AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 8 years ago

“It takes an unreasonable wait to talk to anyone on the phone. I have been 16th,18th, and 23rd in the queue when I have phoned. Gave up and sent an email instead on 23rd October and received a standard reply saying it will be dealt with in 5 working days which it was not. Sent another email on 30th October to get same response about being dealt with in 5 working days. Appalling service.”

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Posted 8 years ago

“The absolutely ZERO!!!! Someone supposed to take a close look at this scammers”

Helpful Report

Posted 8 years ago

“Worst car insurance company i've ever experienced. bought my premium and was asked to upload documents which you can do through the post, email or through there website. i uploaded the docs through the website and all was fine. i then get an email 2 weeks later with a notice of cancellation. i then try to phone up and am put in 40th in to a queue of calls. Very bad customer service.”

Helpful Report

Posted 8 years ago

“Had nothing but lies and misleading of information from this company from start to finish, resulting in a complaint to the ombudsman! Never use this company EVER”

Helpful Report

Posted 8 years ago

“Worst company ever come across! Do not recommend, had nothing but trouble from the start.”

Helpful Report

Posted 8 years ago

“DON’T EVEN CONSIDER THIS COMPANY! One star is waaaayyyyyy too much for the rate it should go to None.”

Helpful Report

Posted 8 years ago

“If I could give these charlatans less than 1 star I would. They may quote a lower price than most other insurers but let me assure you, they will have their pound of flesh one way or another. Hidden charges, admin costs, any way they can extort you they will. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Cancelled my insurance after 9 odd months with no problem, then received a letter saying I owed them £100. Emailed twice to ask where to send a cheque too and had no answer. Few weeks later had a letter from a debt collection company saying we owed them twice the amount originally stated. Cheap because they’re so bad. I was sceptical reading the reviews before I started my insurance with them, and I wish I’d of gone somewhere else. Hassle to set up, whenever you need to contact them expect to wait on hold and be met with a rude customer service. If I could rate lower than 1 I would”

Helpful Report

Posted 8 years ago

A Choice is rated 2.2 based on 370 reviews